ComplaintsforAmerican Leak Detection
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had American leak install a new liner in our pool 3 years ago. There were issues with the liner from the first week. We have had 3 different corners and one side of our liner slip out of place. They came back to repair it two times and on the second, they tried to have us pay for repair even though it was their mistake and it was right after they installed the liner. My husband ******* **********, fixed one of the corners himself as well. Upon opening up our pool last month we noticed another corner slipping and there was tearing around the skimmer. This should not be happening as the liner is only 3 years. We have tried emailing and calling several times and American leak will not respond to calls or try to address this issue. It’s been over 2 weeks and we have only got “We will get back with you.” ******, The liner warranty company looked at pictures and told us that it would not be covered under warranty because it looked to be an installation problem. The liner was never measured correctly to begin with which would explain the corners falling and hole/stretching where the skimmer is. It would be nice to receive a call from American Leak to resolve this problem. Until then, we are extremely upset customers.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My swimming pool liner was installed by ALD. I paid a deposit on March 23, 2023 of $5,200. The liner was installed late June or early July. I paid the balance due of $8,725. The total is $13,925. On July 3rd, I emailed them about issues in the liner. They said "I’ll get this info to Paul and we’ll see what we can do". These include: - There is no flow in one of the return lines going into the pool. - The material on the steps had begun to peel. One swimmer said that there are small pieces laying on the bottom. - One corner of the liner in the deep end has pulled out. - Swimmers report rocks under the liner in several places. - The caps at the top of the liner in each side of the steps are unfinished. A new problem developed today - the gasket around the pool has started to come out.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.