Customer ReviewsforPatterson Merkle & Company, LLC

I am an owner of a condo in Olentangy Condominiums. I purchased my condo in 2018. Many of the units have no exterior maintenance issues; however, since I have an end unit, which contains the sump pump for my building, wood fences on three sides of my patio, and a sidewalk connecting my unit to the carport, I have had several. It has been my experience that an initial request is ignored or dismissed, followed by a more assertive second request and then aggressive confrontations following. I purchased my condo from an elderly lady who made numerous requests over many years about water issues in the basement, all which were ignored by Patterson Merkle. There was heavy rain when I moved in, and the sump pump was operating continuously pumping water onto my back patio into the window well and into the basement. Patterson Merkle initially dismissed my claim and informed me the basement water damage was due to spikes inserted into the concrete blocks to hang drywall. Further review shows the clay tile installed in 1970 was cracked and full of sand and dirt. I paid a plumber to snake the drain into the courtyard. I was informed that a new drainage pipe was needed, and the contractor gave me a bid of $1,600. I forwarded the request to Patterson Merkle, who said the bid was too high, and they would get a Mexican to do it for less. Two days later, Patterson Merkle called me and said to move ahead with my contractor. Subsequently, I have had issues with a rotting gate, as well as sinking sidewalks, which were completed after many contentious conversations and threats on both sides. Most recently I made a request in April 2023 for rotting patio fencing. Most of the work is completed; however, the job is not finished.as there are still rotted two by fours at the bottom of the fence which does not allow nailing of the fence boards. But it appears, after several ignored follow up calls to Patterson Merkle that there is no intention to complete the project.