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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I just discovered that EyeHomes, Inc. placed a lien on my property 14 months ago after we were not able to agree on terms for them to purchase my home for cash. I spent the last 14 months making repairs myself and listed the home and I now have a purchase agreement in place with a private buyer. The sale is held up with the title company because it was discovered that EyeHomes has a lien on the property. I do not owe EyeHomes money and they did nothing for me.
Business response
09/15/2023
Dear Ms. ***** *****,
I trust this message finds you in good health. I wanted to address your recent concern regarding the removal of the lien on 20991 S Lake Shore.On August 24th, 2023, we received an email from Paige Mizener at First Source Title Agency, Inc., requesting the removal of the lien, as evidenced by the attached email thread. We promptly attended to this request and took the necessary actions to resolve the matter. On September 1st, we provided the requested Release Document, which you can find attached to this email. In our communication with Paige Mizener, we made sure to request that the document be recorded, and we received their confirmation and agreement to do so.
We deeply regret any inconvenience this situation may have caused you. Our commitment to delivering efficient and timely service remains unwavering, and we are pleased that we were able to provide the requested document within the specified timeframe.
Once again, we apologize for any inconvenience you may have experienced during this process. We sincerely appreciate your understanding and patience. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
We wish you all the best in your upcoming transaction and look forward to serving you in the future.
Warm regards,
A******** A***** Director of Transactions614-618-3509
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.