Complaintsfor10x Property Management

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  i've applied for the unit at **** ******* **. 3 weeks ago with my information with my section 8 voucher. They told me that they were waiting for the property owner to give the W9. I was calling conversation the whole time trying to make sure everything was done and then they just text me yesterday saying that the property was being rented now by someone that had cash and no section 8, but they told me that they do take section 8 when I applied. I gave them all the information that they needed and they still overlooked me due to me Having Section 8 and I told them they should've just told me that they did not want exception a applicant. They did all the verification from employment checking that to checking my rental history and all and still not giving me the opportunity and then didn't verbally. Call me and let me know what was going on everything was via text message, but this is discrimination

  Business response

  08/21/2024

  Sorry the applicant had this experience. We inform all applicants that we take section 8 and we do. However, section often times takes a long time to approve the application. If a non-section 8 applicant comes along that is qualified, we have to offer it that person based on our policy and the responsibility we have to our clients. We are hired by clients to rent their homes as soon as possible and if a non-section 8 qualified applicant comes in before a section 8 tenants RTA package is fully approved, we approve and proceed with the non-section 8 tenant.

  Customer response

  08/29/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  ***** ********

  ****** ******** ********

  10x Property Management

  Aug 29, 2024 2:41 PM

  
  

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was scheduled to move in my unit on 8/5/24, to date I have not been able to move in. I scheduled to have gas service turned on 8/6 when the gas *** got there he said the gas meter is in the unit next door can't turn it on till he has access to that apartment. I don't know the neighbor and it's not my job to work with them to get the gas turned on. The gas *** also stated he would not be able to turn on the hot water anyway because the hot water tank is not operable. I also discovered the air conditioner doesn't work and there is black mold on 2 walls in the basement. I put in maintenance request on **** as well as informed my leasing agent I couldn't move in and why she said the complaint is escalated. The maintenance manger called me and said they have escalated however there has still been no movement. I have severe allergies for which I take allergy shots and I would never rent a place that doesn't have running air conditioner or water. Both are in the lease. I paid $3,300 for a place I can't move into and I work from home and I can't be there without hot water air and black mold.

  Business response

  08/12/2024

  We have received this message and aware of the situation the resident has shared. We are a 3rd party management company, managing the property on the owner's behalf. The owner is the one that had the work done and has paid someone to complete it. We have escalated this to the owner who is working to get the vendor they hired back out to make the repairs and get the items addressed. We empathized with the resident, and they will not be charged for the time they have not been able to use the home. The official move in date will be pushed back once all the work is completed and the property is ready to be occupied.

  Customer response

  08/20/2024

  While the needed repairs have been made and Im able to move in the rent adjustment for September has not been made, see attachment showing balance due of $1400+ which is my monthly rental amount.

  Business response

  08/23/2024

  Our system automatically adds rent amounts to tenants' ledgers. This is a situation that has to be manually adjusted and is already in flight. September rents are not due until September 1st. The team has it on their work list to complete.

  Customer response

  08/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

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