ComplaintsforCommercial One Realtors

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My condominium basement has flooded numerous times over the last year and has ruined belongings of mine each time. Commercial one Realtors have not fixed the problem. They have alleviated the plumbing issue but has never provided any cleanup or replaced damaged property. This is a recurring problem and just happened again on March 4, 2022.

  Business response

  03/15/2022

  ****** ***** is the owner of her condominium.  She is correct that there have been several sewer back-ups in her building over the past several months. Commercial One manages the Condominium Association on behalf of the Board of Directors of the ************* Condominium Association.  We have worked diligently with them to resolve this ongoing issue and they have invested more than $7,000 to resolve the issue which is the result of one of the unit owners in her building continuing to flush cat litter and disposable wipes into the sanitary line and creating blockage which results in the backup.
  

  As a homeowner Ms. *****’s personal belongings are her responsibility and she has been advised on more than one occasion to submit a claim with her insurance provider.
  
  In regards to clean-up we in conjunction with Ms. ***** scheduled ***** ******* Cleaning to meet her at 7:30 AM on March 5th to clean and disinfect her basement. Ms. ***** did not answer her door and did not respond to attempts to contact her throughout the day. Once she responded the basement was fully cleaned and disinfected.

   

  Customer response

  03/15/2022

  I am rejecting the businesses response. My basement flooded again on March 11th and they have not completed the maintenance request to clean and remove feces and toilet paper from my basement floor.

  Business response

  03/17/2022

  This work was approved by the Condo assoc. and the contractor, ***** *******.  The contractor is to coordinate access directly with the property owner. We do not have the ability to give access in that it is a private residence. 

  Customer response

  03/18/2022

  I accept the business's response to resolve this complaint. 
  

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