ComplaintsforE. V. Bishoff Company

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had a lease for the year with this company for 1 room in an office building. I am not in the building, an employee is. Instead of delivering any renewal info to the mailing address they slid it under the door and the employee didn't forward it. That being said, I had contacted our contact (*************************) to ask how to term the lease. He told me we needed to put in a 60 day notice and refused any electronic service (fax or email) and stated the only way to terminate was through snail mail. I sent this to the address he requested and asked for verification. They have stalled me for several weeks on this and no one answered the phone and *** quit answering email. I finally emailed another contact there (*****************************) who stated that we needed a ************************************************************************************ the lease for another year.

  Business response

  08/09/2024

  
  ************** Bishoff <**********************************************>
  Thu, Aug 8, 2:42 PM (21 hours ago)
  to ********************************************************
  
   
  
  
  
  August 7, 2024
  
   
  
  VIA ELECTRONIC EMAIL: ********************************************************
  
   
  
  *************************
  BBB Dispute Resolution Team
  BBB Serving ************
  1169 ****** Rd.
  
  ********, *******; 43215
  
   
  
  SUBJECT:  BBB ******** / ******************
  
   
  
  Dear Ms. ****************************** is our understanding that ****************** has filed a complaint with the Better Business Bureau that revolves around the renewal of her Lease.  The fact pattern surrounding this is as follows:
  
   
  
  ****************** executed a Lease on September 5, 2023, for a suite known as 3803 in *************, ********** ***** 
  The term of the Lease was for (1) year. 
  Clearly outlined on page 1 Article 3 is the provision that either Landlord or tenant may terminate the Lease by delivering a (120) days notice to the other before the end any term.
   In the event that neither party elects to terminate the Lease, the Lease then renews for one additional term of (1) year. 
  Neither Landlord nor tenant elected to exercise their rights under this provision and the Lease renewed.
  Article 32 of the Lease contains the provision this Lease contains the entire agreement of the parties and no representations or agreements, oral or written, not embodies herein, or incorporated herein by references, shall be of any force or effect.
   
  
  In effect, the terms and conditions outlined in the Lease are those that both Landlord and tenant must abide.  Her Lease did in fact renew for additional term of (1) year.  Just as it would be inappropriate for the Landlord to ask that she leave, if her Lease had renewed, it is equally inappropriate for the tenant to demand the Lease be terminated.  I would also remind you that self help is available, and Ms. ***** could certainly find a replacement tenant should they so desire through the efforts of their own or efforts of a real estate broker.  Should you need any additional assistance, I hope that you feel free to contact us.
  
  The fact pattern surrounding this complaint is extremely clear, but is adverse to what this Lessee likes. It is for that reason that it appears that the Lessee is attempting to leverage the BBB in obtaining an agreed upon termination agreement from the Lessor which we find to be both disturbing and quite possibly unlawful.
  
   
  
  Sincerely,
  
  ************** Bishoff
  
  President
  
  E.V. BISHOFF CO.
  
  OWNER OPERATED Properties SINCE 1966
  
  Website: evbco.com
  
  Office Phone: ************
  
  Why we are simply better: evbco.com/simplybetter

  Customer response

  08/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22082787
  
  I am rejecting this response because: 

  The tone of this is threatening. It is not unlawful to request BBB assistance. I was told by your staff that I needed to give 60 days notice. I was also told that there was no way to reach anyone except for snail mail and one of the items I sent there to terminate the lease was returned to sender. At this point if items are returned and nothing but a snail mail which you never receive is the only way to terminate the lease then I will NEVER be able to terminate the lease and am stuck here at your convenience. I tried sending emails and calling the Columbus number (given to me by *************************) to ask if I could send email or fax to terminate and received no response to my voicemails. I am terminating the lease. I need a response of the lease termination and the confirmation of the end date of lease termination. I also need the building manager to quit communicating by slipping letters under the office door. Our mailing address is not the rental property. Thank you.
  
  Regards,
  
  ******************

  Business response

  08/19/2024

  August 19, 2024

   

  BBB Complaint Resolution

  To whom it may concern:

  The Terms and conditions of this lease are clearly outlined. 

  A long standing principle of the law dictates that a lease is to be interpreted from within its four corners meaning no outside information is to be considered determine the terms and conditions of the lease. Though it is unfortunate that this tenant overlooked, or failed to consider, the fact that the lease by its very terms had been renewed, this oversight is not the fault of the landlord, nor does their oversight change the terms outlined of the lease. Suggesting that a staff member told them something is not only hearsay, but speaks clearly to why the terms of the lease dictate that all notices must be in writing.

  As to the complaint relating to the delivering of notices to the rental property, this too is a provision as outlined in the lease that is and must be followed.
  

  Sincerely,

  
  ************** Bishoff
  President

  Customer response

  08/27/2024

  They are literally debating the legality of making a BBB report as opposed to giving me a letter stating the end date of my lease since I have given notice. The tactics are bullying and threatening to say that it's illegal to bring the BBB into the equation.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had multiple issues with our commercial property management team. We were told our space was going to be ************************************************** realized it's 400 sq feet less. We have been having issues with the black adhesive glue seeping through the floor making us unable to have clients visit. We've mentioned it to the office multiple times, but no one would fix it. They now are saying they will be willing to fix it but it will be at least another month before doing so. The women's bathroom has also been broken since May. The ac leaked and is flooding the only girl's bathroom and they have not done anything about it. The ceiling tiles also randomly fall down in there because of how much moisture is in them. There is also a vent in my office that rattles nonstop, and they refuse to look at it. We have had multiple customers complain about it when we first moved in. Across the hall has not had air conditioning for the past month. The owner just does not care about the property or his tenants.

  Business response

  08/09/2024

  
   
  
  August 8, 2024
  
   
  
  VIA ELECTRONIC EMAIL: ********************************************************
  
   
  
  *************************
  BBB Dispute Resolution Team
  BBB Serving ************
  *********************
  
  ********, *******; 43215
  
   
  
  SUBJECT:  BBB ******** / *************************
  
   
  
  Dear Mr./****************:
  
   
  
  In response to the recent filing with the Better Business Bureau, I offer to you the following:
  
   
  
  ************************* executed a Lease with the office for suite 1204 at ************* on January 10, 2024.
  Prior to executing this Lease, our records indicate that ****************** personally inspected the suite on a least two occasions.
  A written proposal was sent to ****************** outlining the terms and conditions in which the premise would be leased to her.
  A Lease Application was filled out by ******************.
  Article 2 of the Lease outlines the premises and shows with absolute clarity, the premises that are leased to ******************.  These are the same premises that ****************** looked at on a number of occasions in advance of signing said *****. The lease does not provide a square footage that is being leased as there are many acceptable ways to measure office space and we have found that its better to outline the Premises vs. giving square footage.
  Article 4 outlines the monthly rent that is expected to be paid for the premises. 
  Nowhere in the Lease do we identify the exact square footage of the premises.  It was explained to ****************** that each suite is priced based on a number of criteria, and she agreed to the pricing outlined in her Lease.
  Article 32 of her Lease indicates this Lease contains the entire agreement of the parties and no representations or agreements, oral or written, not embodies herein, or incorporated herein by references, shall be of any force or effect. This provision is placed in all Leases so as to eliminate the possibility of anyone claiming representations took place that fall outside of the written Lease.
  The floor in question is the same floors that existed while she inspected the suite on a number of occasions. 
  Article 30 of the Lease outlines (8) items that ************************* requested our office complete on her behalf, all of which were completed and none of which pertained to the floor. Subsequent to occupying the suite, ****************** indicated a dissatisfaction with the floor.  Though the floor had recently been installed, the Landlord agreed to remove the entire floor and replace the floor with new as a sign of our good faith. 
  The above was to be completed on a complimentary basis.  Shortly after receiving notice that the Landlord would make this upgrade at no charge to ******************, instead of showing ***** and thanks,  complaints were forthcoming that the installation of the same would be inconvenient to her.
  Above the ceiling in the ladys restroom is an air conditioning unit. Records indicate that the condensate pan did in fact overflow and the same was promptly cleaned up and repaired.
  This office maintains an online customer service center in which all tenants may register requests. ****************** instead elected to notify the Better Business Bureau.  Her Lease carries with it standard waivers and indemnification provisions that run contrary to the claims made herein.
   
  
  It is on rare occasion that when a Landlord is made aware of something as minor as a small amount of glue percolating through a seam in the floor and, as a result of this notification, the Landlord agrees on a complimentary basis to remove the entire floor and replace the same at no charge.  It is equally unusual that the recipient of this complimentary work would then take the aggressive position that ************************* has.  I offer to you a letter that was sent to ************************* on August 1, 2024, that addressed all of the issues that she then subsequently filed with the Better Business Bureau.  Her use of the Better Business Bureau appears to be in an effort to leverage the Landlord to terminate her Lease. The facts do not support her manufactured claims, and the very terms of the Lease run contrary to them.  Should you need any additional information, I would hope that you would contact this office.
  
   
  
  Sincerely,
  
  ************** Bishoff
  
  President
  
  E.V. BISHOFF CO.
  
  OWNER OPERATED Properties SINCE 1966
  
  Website: evbco.com
  
  Office Phone: ************
  
  Why we are simply better: evbco.com/simplybetter
  
   
  
  cc: *****************************

  Customer response

  08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22082566
  
  I am rejecting this response because: multiple of Mr. ********************** claims are false. 

  A written proposal was sent to us that outlined the terms and conditions which states that suite 1204 is approximately 900 square feet. And that this is what the lease we are signing would be based off of. We did get a chance to view the space while it was full of the previous tenant's items coving the floor. After signing the lease and taking a final look at the unit after the previous tenant had moved out, we pointed out to the management team that there was glue/adhesive from under the floors all of the floors. We were supposed to occupy the unit a few days later which we had to postpone because the unit was not ready on our lease date. The office said they would credit us for the days we weren't able to get in the unit, but we never saw that. Mr. ********************** claim that we only complained about the floors after moving in is simply not true. 

  As far as how the pricing for the units goes, this company mislead us on how the pricing is based and on what size we were getting for the cost. I have also attached the online rates that they post advertising that they charge price per square foot. We are essentially paying about $28 per square foot compared to what they advertise online which is $13-$15. 

  In response to ********************* completing all of Article 30 requests, this is also not true. Our doors were never painted, and the office was not entirely cleaned. When we got into the office, there were leaves in the sink and the counters and cupboards were never wiped off or cleaned. We also had to wipe down all of the doors and there are still marks and scratches from the previous tenant that shows they never painted. 

  We do appreciate ********************** complimentary offer to fix his own floor that has been hindering us from having customers in the ********************** for months but when asked how soon we can get this addressed, we were told we would have to wait at least another month if it got approved. 

  Again, ********************** claims that the lady's restroom was promptly cleaned and repaired is also false. I have attached three photos: one was taken in May when it first happened, the second was taken a few weeks ago when I place another work request, and the third was taken this week (August 6th). They did put a few buckets down to catch the water a month ago when we reached out and said it was unsafe for the floor to be constantly wet. This was not solving the issue though.

  ******************** may think this is only a small amount of glue coming through, but we have had the local maintenance team and corporate maintenance team take a look at it and have both said that this is definitely an issue. I understand that maybe glue (even though it's not a small amount) isn't something the landlord would be involved in, but we have continued to have issue after issue. ****************** was brought into the conversation when the property manager and corporate team said that we would be able to move to a bigger unit permanently for the same cost since they would have to move us out to fix the floors anyway. The property manager asked us to look at the new unit, create a floor plan we would like and as soon as it gets approved from the owner, they would start working on it. We then got a lease proposal stating that they would be doubling our rent if we move over to that unit. This is the same unit they are advertising online for a lot cheaper than what they were trying to make us pay.

  After all of these items listed above and multiple other issues that have gone unfixed, we asked to be released from our lease. We are not trying to be aggressive as ******************** states, we would just like to be renting a space that hits the expectations that were given to us. 

  Regards,
  
  *************************

  Business response

  08/19/2024

  August 19, 2024

  BBB Dispute Resolution
  

  To whom it may concern:

  One of the oldest doctrines of the law includes the simple fact that the terms of a lease is to be interpreted between its four corners.
  No outside conversations memos notes or otherwise is to be considered.

  
  For anyone to Suggest that they were misled after the had reviewed the premises on several occasions, received a proposal outlining the terms and conditions and then signed a lease outlining the terms and conditions is found to be baseless.

  The landlord has gone out of his way which includes offering to complete a considerable upgrade in the removal and the replacement of the floor when the same was specifically not included.

  Complaints relating to the restroom which falls well outside of the premises, are also found to be baseless as pictures of the restroom are included.
  
  We ask that the BBB see this complaint for what it is which is nothing more then an individual that appears to be attempting to get out of obligations as outlined in the very lease that she signed.

  Sincerely,

   

  ************** Bishoff 

  President
  

  Customer response

  08/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22082566

  Firstly, as outlined in the proposal, suite 1204 is stated to be approximately 900 square feet. This measurement was a key factor in our decision-making process. We relied on the accuracy of this information as part of our lease agreement. We regret not verifying the square footage with a tape measure during our initial tour, but we trusted the details provided in your legal documents.

  Regarding the ongoing maintenance issues, I want to reiterate that our concerns are not about dissatisfaction with the aesthetics of the space but rather unresolved maintenance problems that have persisted for months. We appreciate that the landlord is willing to fix a problem in their building, but it is not being done in a timely manner. The delays in addressing these concerns have impacted our ability to use the space effectively.

  Section 11b of our lease agreement states that the lessor is responsible for maintaining and repairing structural portions of the building, including common areas and systems provided by the lessor, unless the issues are caused by the lessees actions. Given this, the maintenance issues we've reported fall under the lessors responsibility.

  Again, we would just like to be renting a space that hits the expectations that were given to us. It is not that we just want out of our obligations, if we could resolve the issues and stay at *************, that could be a solution. But based on our interactions with management, it does not seem that all of the issues will be resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been in a lease for our a year, but looking for help to exit for as long. i was moved into a building with no air, sewage issues, plumbing issues, need a replacement roof, janky electric. I was moved into this unit over thanksgiving break and since then it has been problem after proble, maintenance receive work order but to no avil. iv have sewage in my salon several time with no clean up or reimburstmen. there is now mold growing on our halways walls causes we have a leak for 2 weeks and they wont come fix so paint has puckered and peeling ceiling tiles are falling, my electricity in my unit is not working so i cant work, another unit had a cats come in the ceiling nand destroyed things they never came to clean and took 4 months to clean so i lost my renter and the room still is not right with fecl matter and animal urine still on the floor. my plumbing it not done correctly which they inspected and told me is was good to go and now all my bowls have some issue whre i can not even utilize the space of my salon. carpets working towels have been destroyed with sewage and was particially remburt but nothing has covered my loses and now it is at a point i sarting to not care what happened casue i cant find anyone to help me. im doing my part even reaching out saying i will pay if they can take if off my rental ledger but no response. i called to try to put money in escrow so they can just fix my stuff but still no avail. ive been without power for 2 weeks prior to this time, thats a loss of money, the sewage i had to close for 3 days until my cleaning could come tht is a lost. when the cat came in. my client and i ran out she and i ar trified of cats and it took them 3 hrs to come and my client left. i keep loosing when will i wiin when wwill people do what they are uppose to. there is so much i forgot.phones, emails, pic are all in my phone so i cant load them on this but can forward to another email

  Business response

  08/04/2023

  Please see attachment.

  Customer response

  08/13/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  1. Electric- still with out power in my suite , no electrician  and can't run all power. There is water damage to fuse . 
  2. Mold is till present firemarshall ***** stated too much work and damage and stopped the m from trying to do a cover up job
  3. Cat enter to damaged droof and no roofer has come and no repairs. There is an active leak enter the building still and into my suite when it rain and over my furniture.
  Bathroom still looks like the pic and a bad active leak
  Building anf zoning states too much damage.  Ms ***** was the inspector and is coming up with a plan of action. 
  This company acts as if they are unaware of all or my maintenance request complaints and what they have moved me into. They are giving a watered down respo se and NO NOT ACCEPTABLE!
  I am rejecting this response because: 
  
  

  Business response

  08/22/2023

  Dear Eboni *******:
  
  Thank you for bringing your concerns to our attention.  We take customer feedback seriously and are committed to addressing any issues you may have experienced during your lease with us.  We apologize for the inconvenience and dissatisfaction you have faced.
  
  To ensure that we properly address your complaints and work towards a resolution, we want to put on record a face-to-face discussion that you had on August 4, 2023 with our City Operations Manager (COM) for the E.V. Bishoff Co.  The purpose of the meeting was to review each aspect of your complaint and take the necessary actions to resolve each matter.  Below is an outline of the findings and the proposed resolutions by the COM:
  
  Building-Out Issues:  Ms. ******* expressed concerns about the build-out of her space, including walls, plumbing and electrical outlets. (COM): We acknowledge that these issues need to be carefully investigated to determine if any improper installations require repair.  (COM): I will conduct a thorough examination of the build-out to identify and address any potential areas of concern against that which the lease document indicates is the responsibility of this office to handle.
  I have attached the T Alts from the build out of Suite 1900 TP (with regards to items 1,2 &4) Based on what I am reading:
  There is mention of the addition of 6 outlets. There is concern that they were simply added to an existing circuit which is causing them to trip a breaker. (COM): The H&B tenants typically use multiple devices at the same time which can overload a circuit. If these outlets were not installed correctly, to handle this, it is on us to correct. This will require a certified electrician to determine this, which I will make arrangements for. To be done by August 31, 2023.
  There is nothing in the T Alts related to any plumbing work. I have to assume that any plumbing work was done by the lessee after they took possession and tied into existing building sanitary lines. (COM): I have reviewed company’s work orders for issues (in the common restrooms) adjoining the tenant's space. To the best of my knowledge these issues were dealt with in a timely manner to prevent longer-term issues within the tenant's space. Additionally, I do not see evidence of sanitary issues (i.e. severe clogging in a main line), other than the occasional clogged toilet. These things happen and we deal with them as quickly as we can, when they occur.
  (COM’s) Proposed Solution:  Upon identifying any issues caused by improper build-out that were the responsibility of the landlord, we will rectify the problems and ensuring that the space meets the necessary standards for Ms. *******’s business operations. 
  
  Plumbing: Ms. ******* reported issues with backed-up plumbing, and it was explained to her that this is typically the tenant’s responsibility, until it is determined to be a problem with the building’s main sanitary lines.  (COM):  We will conduct a comprehensive review of the plumbing system and inspect the history of maintenance on both ends to determine any potential responsibility.
  
  (COM’s) Proposed Solution:  If it is found that the plumbing issues are related to the building’s main sanitary lines vs that which is being put down the lines on the part of the tenant and their invitees, , we will take immediate action to resolve the matter and ensure the proper functioning of the plumbing system.
  
  Cat Incident: Ms. ******* mentioned the presence of cats in her space and expressed confusion about the responsibility for cleaning it up.  As it stands, cleaning up after pets is the tenant’s responsibility.
  
  (COM’s) Proposed Solution:  We are more than willing to provide the tenant with clarification regarding our policy regarding pets within the leased spaces, however, it should be noted that the animals are not the responsibility or property of this the landlord.
  
  Roof Leaks:  (COM): It was noted that there are stains on the ceiling tiles, indicating some form of  leak existed at some time in the past  Our roofing company is already on-site to address the repairs to the roofs and soffits property-wide.
  
  (COM’s) Proposed Solution:  We will ensure that the leak is related to a roofing issue and if so the roofing repairs are carried out promptly, preventing any further damage from occurring due to the leaks.
  
  There are stained ceiling tiles in this space that appear to be from roof leaks. (COM): We currently have a contract in place with our roofing vendor to repair multiple areas property wide.
  
  Water Leaking from Ceiling:  Ms. ******* reported water leaks from the ceiling, causing damage to the carpet, walls and resulting in the formation of mold.  This is attributed to a problem with the condensate drains from the air conditioning units.
  
  (COM’s) Proposed Solution:  Our on-site staff has been instructed to address this issue immediately by clearing the condensate drains, wet vacuuming the carpet, treating the affected areas with bleach, and replacing the carpet with LVT (luxury vinyl tiles) and new cove base, once the water issue is resolved.  The hallway will also be repainted.
  
  Item #5 Water leaks affecting the common hall and restrooms, to date:
  We have determined that the leaks were the result of a clogged condensate line and an old water heater that has failed and is leaking.
  The condensate drain has been cleared and is working as expected.
  (COM): The water heater has to be removed and replaced. I am working with our plumbing vendor to get this done. Expected completion August 31, 2023.
  The damaged walls (and growth) are being treated. Some of the sheetrock is beyond repair and will be replaced. All affected walls will be prepped, primed and painted.
  The old carpet and vinyl base have been removed. We will replace with LVT flooring and new cove base in the hall and three bathrooms.
  (COM): Walls, ceilings, carpet and base will be done following the completion of the water heater installation. This should be complete by September 9, 2023. 
  City Operating Manager’s closing statement: We understand the urgency of these matters and are committed to resolving them promptly.  Ms. ******* expressed her desire to continue her tenancy, and we are dedicated to ensuring she has a safe and functional space to conduct her business.
  
  We value our tenants’ satisfaction and strive to provide a conducive environment for their business success.  We ask that in the event that a tenant has any requests of this company that they feel free to either call our office or go on line to our Customer Center (link redacted) to log a service request need. 
  
  We apologize for any inconvenience caused to Ms. ******* and appreciate her cooperation during her conversation with our City Operations Manager.
  
  Sincerely,
  
  ******* *****, Paralegal
  E.V. Bishoff Co.
  Owner Operated Properties
  33 N. Third Street, Suite #500
  Columbus, OH 43215
  

• Initial Complaint

  09/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into 14 Triangle Park Drive back in June of 2020. From the beginning of this business relationship it has been a case of being promised one thing and receiving another. The issue I am complaining about now on behalf of all the tenants in our building is on July 21, 2022 there was a flood in the hallway that left the carpet completely soaking wet in front of two suites and the restrooms. We called and complained and was asked to fill out a maintenance request. That was submitted. In my maintenance request I stated that this same carpet has been flooded at least 3-4 times since I’ve been a tenant in this building. I was told that it was flooded several times before I moved in by a former tenant. With this carpet being flooded several times the company only chose to set out a fan to dry the carpet but didn’t not replace it. So here we are with it being flooded again and it sat completely soaking wet for a day or two before they brought the fan out to dry it again. I have history with mold due to water damage with another company so I began to ask questions about mold. No response or it was blown off. I am 6 months pregnant and I am in my suite hours and a time. The suite with the most damage done in front of their door has several people in and out all day who are in rooms taking test for hours. I sent an email to the powers that be last Monday August 29, 2022 on behalf of the building because the maintenance request we filed on July 21, 2022 has yet to be taken care of. This company has began to ignore issues and request that the tenants have but will send emails or speak up when rent is due. Here it is a week after the complaint to them and asking them to do a mold test and provide us with the results and nothing. Unfortunately we are used to being ignored but seeing that we are paying tenants we are fed up with being ignored and not knowing if we are working in an unsafe environment caused by mold. This smells like Slumlord status.

  Business response

  09/09/2022

  Business mailed attached business response including 2 photographs to BBB.  We have copied the text of the response below:

   

  
  September 9, 2022
  
  *** ******
  BBB Dispute Resolution Team

  BBB Serving Central Ohio

  1169 Dublin Rd.
  Columbus, OH 43215
  
  SUBJECT: BBB 17920221 ******** ***********
  
  Dear Ms. ******:
  
  This office was notified by ******** *********** of a small leak located in the hallway of building 14.
  
  It was identified that she had been communicating to people no longer employed by this company and therefore emails were not being received by this office.
  
  We have notified her that the most efficient way of communicating to this office is through our customer center https://www.evbco.com/customer-center.
  
  In any event, her complaint, once received was immediately responded to by one of our Building Managers and on Tuesday, September 6, 2022 at 12:520 pm, we were notified that the AC leak had been resolved and the carpet had been cleaned and is now dry.
  
  The leak was found not to be a roof leak, but rather a small leak from the condensate pan servicing the HVAC unit.
  
  Notification has been given to the tenant as the results of our inspection and how to better communicate with this office regarding maintenance needs.
  
  Sincerely,
  ***** W. *******
  PRESIDENT
  E.V. ******* CO.
  OWNER OPERATED PROPERTIES
  614.221.4736
  

  
  

  
  

  Customer response

  09/12/2022

  Concerning this matter I wanted to add a change to this claim. We the tenants of building 14 Triangle Park Drive Cincinnati, OH 45246 discussed that receiving a refund on rent for the month of August would be desirable seeing that we filed a maintenance claim on July 21-22 and by August 22nd we had not heard anything from anyone.
  
  After hearing back from the owner it appears that said charges would be attached to my account and I am not in agreement with that. We just want this reoccurring issue to be fixed once and for all, that’s it. If it had been fixed when we first complained to the company about it we would not be here. So please change the wanting a refund and billing adjustment part of this claim.
  
  If the others want to seek that from the company they can file a separate claim themselves.
  
  Sent from my iPad

  Business response

  09/15/2022

  The tenant in question has been reminded that their Lease specifically calls for their maintaining of business interruption insurance and they were reminded that if the termination of the water in order to make the necessary repair created a hardship that interrupted their business, they are required by their Lease to look to their business interruption insurance for any renumeration.
  
  Additionally, their Lease calls for their waiver, indemnification and hold harmless of the Landlord for acts such as the temporary termination of water while making said repairs.
  The Lease is very clear in these areas and we have directed the tenant to this specific provisions in their Lease and further indicated to them that should their insurance carrier have any questions relating to the temporary termination of the water while repairs were being made, they are free to forward those questions to our office in writing for clarification.
  
  Sincerely,
  ***** W. *******
  President
  E.V. ******* Co.
  Owner Operated Properties
  614.221.4736

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello my name is ******** *****, I am a Cosmologist currently renting a space with the E v Bishoff company downtown Pittsburgh in the Park Building. My least started in December of 2021 since being there I have incurred a few minor issues but recently the issue are not so minor. As of right now I have been with out working electrical outlets in my double suite. This issue has been going on since June. Another major issue is the Elevator’s, this will be the 4th time they have not been working and my suite in located on the 8th floor it’s an inconvenience to my older clients.I am stating all of these things because they are causing an issue with my income and I believe these things are a breech of contract, let alone a safety issue. I have had rescheduled and accommodate my clients for issue that are out of my control. The building is not is proper working condition and my small business is being effect by it. I had a conversation with my leasing agent about being let out of my least for these things and was basically told no I am reaching out to the BBB for help thank you

  Business response

  08/01/2022

  The below is in response to the subject complaint forwarded to this office. I have reviewed the complaint and offer the following fact pattern.
  
  In investigating this matter, we did find that an electrical failure took place that eliminated electric to a number of electrical outlets on this floor. The floor of this building measures 12,500 square feet. It is my understanding that Ms. ***** leases approximately 250 square feet. Operable electrical outlets exist in a number of locations within very close proximity to Ms. ***** and we would certainly welcome her ability to use an extension cord should that be necessary.
  
  An electrical contractor was contacted, but scheduling issues on their part delayed their work. It is my understanding that the work necessary is scheduled to be completed shortly. It is not my understanding that this electrical issue began as outlined, but rather this is a very recent issue.
  
  As to the elevators, the Park Building is a 175,000 square feet Historic Downtown office building in Pittsburgh PA built in 1898. There are (5) elevators that service the Park Building. Like all mechanical equipment, elevator failures will take place from time to time, but rarely eliminate elevator service. In this case as close as we can understand an electrical surge took place on the Utility Company side that took out the rectifiers that service the needs of the elevators. Our elevator service company was immediately dispatched. There are many salon studios in the Park Building and should, for any reason Ms. ***** choose to relocate to another floor, we would certainly work with her to accommodate this request.
  
  Additionally, it should be noted that one of the requirements outlined in Ms. ***** lease is the requirement for her to carry business interruption insurance. Should she feel that she has a claim, she is required to look to her insurance carrier for assistance and has indemnified the landlord entirely.
  
  In our commercial Leases, the mere fact that a tenant places a work order into our system does not give them the right to terminate their Lease and we therefore are not in a position to allow that to take place.
  With that said, Ms ****** Account Executive is located a mere four floors below her salon and she would be welcome to avail herself of a conversation with her.
  I am told that this has not yet taken place.
  
  Sincerely,
  David B
  President
  E.V. Bishoff Co.
  Owner Operated Properties
  614.221.4736

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Rented a house in October 2021. In April the house caught fire due to a faulty bathroom ceiling vent fan, as determined by city fire investigators. I was nearly killed. Since then, Bishoff hired separate private fire investigators in a totally failed effort to shift liability to me, and has refused to return my deposit until a “walk through” is performed on the burned out building - with a sign from the city building inspector on the door forbidding entry. They also sent me a bill for cleaning out the burned residence. Pure nonsense.

  Business response

  07/21/2022

  I am in receipt of the above complaint and below is our response.
  
  Mr. ***** rented a single-family residence from Bishoff Properties located at *** *** Street, Columbus OH 43215. A fire was reported, and the proper authorities were dispatched immediately. The Columbus Fire Department promptly put the fire out. The City of Columbus demanded that the residence be vacated until repairs were made. An insurance claim was filed, and the insurance adjusters were immediately dispatched.
  
  During the insurance claim process, an investigation as to the origin of the fire took place. The Landlord was not involved, nor was it permitted to be involved in this investigation. During the period of investigation, the Landlord was asked to refrain from disturbing the premises. Customer(*****) had voluntarily relocated from the premises. Upon the completion of the investigation by insurance underwriters and the City of Columbus, a contractor was hired to begin rehabilitation of the residence. Our standard outboarding process of this tenant then took place and the cancellation of all further rental liability on the part of the tenant was documented along with the return of their security deposit.
  
  Though the customer (*****) originally was very understanding of the process, it was noted that they became agitated and argumentative as time went on. Though it is unfortunate that the process takes the time that it does, given the circumstances, the process moved along in an expedited fashion.
  
  If you need any further information, please feel free to contact me.
  
  Sincerely,
  ***** ** Bishoff
  President
  E.V. Bishoff Co.

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