ComplaintsforResch's Bakery

• Initial Complaint

  10/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We had ordered a cake for my kids wedding and phas a family pick it up since the wedding was out of town. When my daughter-in-law met with the bakery she told them she wanted the Lillian Style exactly as pictured on the website. She was assured that is how the cake would be completed. They also convinced her a 2 tier would not be enough and that she needed the 3 tier plus cupcakes. Which is fine but they most definitley upsild the size of the cake required and cupcakes for a maximum of 130 people. We let that oart go and then the cake arrived to the venue which was 2 hours from the bakery. She was beyond shocked to see the cake attached withiut the decoration. The photo is the cake without the flowers was edited so you can't tell but the "brown" streaks were actually orange. I attempted to make contact Resch's 10-2 but they were closed so i called 10-1 as soon as they opened and was told I would receive a phone call that day. I waited all day and record no call. I ended up calling 10/3 at 8am and spoke to Misha. She was very polite but wd could not come to a resolution. Of course her manager nor the owner were available. We paid roughly $600.00 for a cake from a reputable bakery to ensure we would have this sort of issue. However yoh can see that is not the case. The Brode and Groom were completely recasted at the look of the cake compared to what was on thw weviste and confirmed d more than once that the flowers would look as pictured. I have still have not heard anything from upper management. The cake should not be displayed on the website either decor if thag ain't how it would come. Honestly had we known we would have went elsewhere because we would have felt that was ocerprisddd.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a cake that was not very good and I called into the store and made a complaint. On the phone I spoke with an ***** and was told to bring the remaining cake back and that she would issue me another cake free of charge. When I took more than half of the cake back to the store as directed, I spoke with another individual at the store and they said that I would only get a $40 credit. I said that was unacceptable and was told by a gentlemen in the lobby that they was too busy to deal with me at that time and I would just need to call back and speak with a ***** or *****. Well, I left the cake and then when I called back to dispute the $40 credit they said I would get when I was told on the phone a replacement cake free of charge. When I called ***** is the one that I talked to again and I was assured by ***** that I would get a free replacement cake whenever I needed it in the future. I told her that they said I could only get a $40 credit. She said she has already told me on 2 different occasions she would replace it so not to worry about it. I called Reschs again yesterday to try and get my replacement cake and now I am being told again my ***** that I can only get a $40 credit and that she is not giving me a replacement because ***** the owner said I could only get the $40 credit. I told her that is not what I was told on two different occasions by *****. ***** said, well obviously ***** lied to you and maybe that is why she does not work there anymore. I asked to speak with ***** and was told by ***** that I would have to call back to speak with ***** because he wasn’t there. I asked when would be a good time because I need the new cake in 4 day and don’t have time to keep calling and calling to try and get ahold of someone that she can’t tell me when they will be there. She just kept repeating, you just have to try and call later and she refused to honor my free replacement I was told I could get on multiple occasions.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Resch's Bakery Sold us a raw cake and is refusing to refund us. Smh. The cake wasn’t done in the middle just on the sides. This cake has been a issue since we ordered it. 1st we were quoted a different price. Then when we went to pay we were told it’s actually more. At pick up it was the wrong cake and it had to be remade the day of the party. Then as we cut into the cake we notice that it’s not finished. The fact that they aren’t willing to remedy the situation shows that this business has went downhill. This place is a staple in the black community yet they could care less about service. And that’s the actual cake in the box not just the icing. It was batter mixed.

  Business response

  05/06/2022

  Hi I am responding to this complaint. This is ***** Resch from Resch's Bakery and I had my manger deal with this situation over the phone explaining to her that we could refund her, if she brought back the cake to us or send us a picture of the cake to our email. The customer threw away the cake instead. I would like to ensure you that our cakes could not be raw in the middle because we bake them over 32- 35 minutes. We also bake 5-10 full sheets at a time so if one cake was raw, then all the cakes would be raw. The customer order was a quarter sheet and to be raw in the middle would be impossible to say because this is only a quarter of the full sheet and if the cake was raw, then the sides would be raw not the middle. That was the only complaint we gotten that day about a cake being raw. If the cake was raw in the middle we would've gotten at least 20-30 phones calls about customers cakes being raw and I would be more than happy to refund all of them. Just to be clear we did not receive 20-30 phones calls that day and only the one complaint from this individual.

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