ComplaintsforThe Buckeye Corner

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed order online with Buckeye Corner 9/21/22 order ********. Shipping invoice says Carton number *********. Shirt ordered too big style # ********. Returned within 30 days via USPS tracking #**** **** **** **** **** ** using the return form provided with the order. Item accepted at their return facility 10/12/22. I have filled out the contact us form in their website 4 times since late October with no response. I paid via PayPal. Filed complaint with PayPal also.

  Business response

  11/16/2022

  Hello ******,

   

  I am sorry you have not heard back to us about your return. We had issues with the contact form notifying us when people right in last month, but it has been fixed now. I am checking with our distribution center to verify if we got this return and if we are able to refund you. Once I hear back about the return status, I will let you know. You should hear back with us within 48 hours.

   

  Thanks!

  
  ***** ********

  Lids Customer Care Coordinator

  Customer response

  11/23/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: the retailer said they submitted a refund for $53 and change on 11/18 to card ending in *****. I don’t have a card ending in that number. I paid via PayPal and the retailer should credit my PayPal. 
  regards

  
  
  Regards,
  
  ****** ******

  Business response

  12/16/2022

  Hello Pamela,

   

  I am sorry you still have not received your full refund. It appears you are still owed back $18.38 in a refund for your order. Can you confirm this amount is correct? If so, I can see if we can write you a check to be sent to you for that amount.

  Once again, I apologize for the issues you have had

   

  Thanks!

   

  *****

  Customer response

  12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ******

  **** ****** ** ****** ** *****

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to return an order that I received the wrong merchandise and I have emailed and called a million times and NO ONE has responded back to me. Please help!

  Business response

  11/10/2022

  Hello ******,

  I am sorry you have trouble getting a hold of us. I will contact our distribution center about this issue and getting you a return label to send those wrong items back to us. I will also ensure with them that we have the right items for your order to send you. I should have answer on these for you within the next 2 business days.

  Thanks!

  ***** ********

  Lids Customer Care Coordinator

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item online from buckeyecorner.com for $110. When I received the item, the ticket on the item and poly bag it came in said $100. I tried going to the store to price-adjust, but they said since it was online they could not help. I reached out to the business via email twice over the last 7 days and have not gotten a response. I am looking for a price-adjustment, and am considering taking legal action to require them to update their website to pricing listed on the products tag.

  Business response

  09/14/2022

  Hello,

  I apologize for the delay in our response! We are looking into the issue of the price discrepancy. Unfortunately, we are not able to process a refund for this, but we are sending a gift card for $10 that can be used. That should be going to the customer shortly if they have not recieved it by email already.

  Let me know if you need anything else! 

  *****

  Customer Care Coordinator

  Customer response

  09/14/2022

  This is a larger issue than a “price discrepancy”. This is illegal price gauging and I do not intend to shop at this business again. I would prefer to spend my money at other companies who treat customers with respect. Therefore, I will accept a refund of my money back, but not a gift card to go spend more money at this fraudulent company.
  

  Business response

  09/26/2022

  We have issued this customer a refund via check for $10.75, the check takes 2-4 weeks to process and mail out, but he is aware this process is underway, in addition to a $25 gift card. I also offered to fully refund him if he wanted to send the item back. The items are priced correctly on the website and we charged him for that amount - the item is tagged incorrectly and when he went to the store, the price they sell them for in store is $110 as well. 

   

   

   

   

  Customer response

  09/27/2022

  While they compensated me for the incorrectly tagged item, they did not compensate me for my time spent emailing back and forth a total of 33 times, all for the business to continue to ignore my requests and the customer care managers rude behavior. I asked for the opportunity to speak to the legal team who made the decision, but was denied. If O have an opportunity to speak with the legal team to hear the reasons why my compensation request was denied, I would be happy to close this complaint.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩