ComplaintsforLifetime Quality Roofing and Storm Restoration, LLC

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was working with a guy who represented the company, and after two weeks of no contact I called their main office who then sent another guy out. I was directed to call the company and pay the deposit, during this meeting I specifically asked if the refund would be refundable if something changed. He specifically said yes minus some fees. 4 weeks went by after the deposit was paid and I had not spoke with anyone so I called the company and explained I had an issue with my bank and explained I could not go further with the project at this time. Was told the deposit would be refunded after any fees were taken out. Its been 3 months no refund and no further contact

  

  Business response

  10/08/2024

  Shawn Hunt,

  Thank you and we apologize for any inconvenience caused during this time. Our accounting team released the check Thursday October 3rd. 

  Sincerely, 

  Lifetime Quality Roofing

  Customer response

  10/15/2024

  I spoke several times with Alvin Taylor from the company he seems to have taken The issue seriously and has gone above and beyond to resolve this issue. It is currently 10/15/24 and I have not yet received the check but Monday was a holiday and I live in a rural area and are mail is slow. If the check does arrive as stated then I am satisfied with the company response and Alvin Taylor prompt attention to the matter needs to be acknowledged. 
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Shawn Hunt

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently had this company replace our roof. The company messed up the first roof replacement and had to RE-REPLACE the roof again! The quality is poor and the second roof needs to be repaired again. During the second roof replacement the installation in our attic fell down. Which caused fiberglass to cover everything in our attic. They promised to repair this issue and never follow through with it. We are unsatisfied that we had to have two roofs from this company and still don't have a quality roof to last. They want full payment and don't see any wrong doing.

  

  Business response

  10/08/2024

  Jessica Dukic,

  We appreciate your patience and open communication about any and all issues that came up during and after your build. At this time we have came to a resolution on the account and a payment was processed. 

  Sincerely, 

  Lifetime Quality Roofing

  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1.Lifetime Quality Roofing dramatically increased the cost of roof replacement. The initial estimate increased from $24,214.98 to $51,482.21 without my awareness, including supplements AND the cost of materials (roof shingles that had previously been reviewed and agreed to with the Sales Rep).2.Excessive shingle costs changed after the contract was signed & a deposit paid: The per-unit cost of shingles was increased by over 300%, from $117.65 to $313.30, which my insurance company deems unreasonable and will not approve.3.Loss of confidence: Due to these unethical business practices, I have lost confidence in Lifetime Quality Roofing and no longer wish to proceed with their services.4.Project cancellation: I have notified Lifetime Quality Roofing that I am canceling the project and disputing the deposit made via credit card.

  

  Business response

  09/17/2024

  *******,

  Thank you for reaching out regarding your concerns. At this time we have refunded your deposit. 

  Sincerely, 

  Lifetime Quality Roofing 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Lifetime Quality Roofing to ***lace the roof on our house and garage. The ***lacement took place in mid June. The roofers used the wrong bathroom exhaust vent cap, positioned it incorrectly slightly over a joist and used tape to hang one side of the exhaust vent hose to the vent cap leaving a large gap on the other side where air flowed openly into the attic. I reached out to ************ (The sales *** from Lifetime Quality) and informed him of this issue along with two exterior issues: a raised shingle and raised HVAC stack boot corners. On Tuesday July 16th, two Lifetime Quality Roofing employees came out to address the problems but failed to connect the exhaust vent properly, it looks and feels flimsy and leaks air into the attic which will probably lead to mold growth if not already. I contacted ************ and informed him that the issue was not properly addressed. **** came out Wednesday 7/24 slightly after 16:00 and went into the attic to check the bathroom exhaust. **** stated that to fix it properly, they would have to pull shingles and ***osition the vent cap. Upon leaving the attic, **** stepped off of the joist and through our hallway ceiling. He offered to get a hammer from his truck and patch it up enough so that we could close the attic. He then said that he would raise the issues with a response team that would reach out to us. **** requested that we pay the remaining balance to which I declined due to the job not being properly completed and the new large hole in our ceiling. No one has reached out but Lifetime Quality has again sent an email reminder to pay the remaining balance. I reached out to **** again on Monday 7/29 but he has not responded. The following day I called the Lifetime Quality office branch and spoke to *******, it seems that they had no information on **** damaging our ceiling. On top of that, the raised shingle that they ***aired looks worse than it did before they ***aired it.

  Customer response

  08/11/2024

  Thursday August 1st, ****** from Lifetime Quality Roofing texted me to address the drywall and gutter apron; he did not mention the bathroom exhaust vent. I inquired about the exhaust vent and also asked for confirmation that they will cover the cost related to the exhaust vent, ceiling and gutter apron reapirs. ****** confirmed that they will cover the cost and he also mentioned that they will send two people that can do the job properly. 
  
  On Wednesday August 7th, two LQR employees showed up at approximately 09:00 AM to work on our hallway ceiling and look at the bathroom exhaust vent; I inquired about the gutter apron but they had no knowledge of that so I took them out and showed them and also showed them my text conversation with ****** concerning the three problems that need to be addressed. They confirmed that they will address the apron issue along with the hallway ceiling and exhaust vent. They began by working on the hallway ceiling drywall and painting. At 11:18 AM they began using our outdoor water spigot and hose to mix mud for the drywall and clean their tools with etc... They used the spigot several times over the course of approximately 4.5 hours. At approximately 4:00, one of them asked me if I knew that my water spigot was broken, I replied no and ofcourse it was not broken because they were able to use it all afternoon. He informed me that they had to put a bungie cord on it to keep the entire spigot from coming out of the pipe and spraying water everywhere. After reviewing camera footage, it seems that they broke the spigot at 3:40 PM then spent about 10 minutes trying to repair it before approching me and asking me if I knew that it was broken. He then told me that they completed the drywall repair but they cannot fix the exhaust vent properly because of its incorrect alignment over the joist; he also mentioned that they will return the following week to realign the exhaust fan vent cap on the roof and properly connect the hose. They went outside and worked on the gutter apron, they informed me that after a hot day the shingles will lay down properly and it will look the way it should.
  
   I asked him what LQR will do about about the water spigot to which he answered "probly nuthin". I reached out to ****** at 4:05 PM same day via text message  and requested that they send a plumber to fix it ASAP. The spigot is dripping and when the bungie cord repair job that Lifetime Quality Roofing did fails then water is going to be gushing out. ****** did not respond, I called their office and spoke to ******* who took down the info. ************ reached out to me the next day Thursday August 8th and left a voicemail mentioning that he was confused about the water spigot. I responded via text message and explained the situation to him and requested that he respond to me via text but he did not. Friday August 9th, *********************************** reached out to ***************** and myself via email requesting that release remaining withheld funds to me so that I can sign them over to LQR. I still do not plan to pay LQR until they fix our water spigot and exhaust vent cap. They seem to be more concerned about the payment than resolving these issues, I feel certain that if I pay them the remaining balance then they will have less motivation to complete the job. We would prefer that they turn this over to their insurance as a claim and let a professional complete the work. We really do not want anymore damage done to our home and we would like to end this fiasco. 

  

  Business response

  08/13/2024

  ******************,

  We apologize for the inconvenience and thank you for your time during the repair process. We still have open repairs to complete at this time and should be finished by this week. 

   

  Sincerely, 

  Lifetime Quality Roofing

  
  

  Customer response

  08/30/2024

  From: '*******************************' via Dispute Resolution - Shared Inbox <********************************************************>
  Date: Thu, Aug 29, 2024 at 6:05 PM
  Subject: Complaint ID ********
  To: ******************************************************** <********************************************************>
  
  
  Hello, please re-open my dispute. Lifetime Quality Roofing did send two people to our home on Monday 8/26/24. They arrived at 9:40 AM (Unannounced) and were here for an hour. They corrected the bathroom exhaust vent cap but they did not fix the water spigot. We still have a bungie cord holding our spigot on and it is currently unusable. I have a couple checks from insurance that I would like to sign over to them since most of the repairs have been completed. The remaining balance after the checks have been handed over will be paid once they fix our water spigot. We would prefer that a licenced and insured plumber repair the spigot.
  
  Thanks,
  *******************************
  ************
  ***********************************************;
  

  
  

  

  Business response

  09/03/2024

  *******************************,

  At this time if you would like to hire an plumber to repair the damages please send us an invoice and we will credit your account the difference in repairs. 

   

  Sincerely, 

  Lifetime Quality Roofing

  Customer response

  09/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22072520
  
  I am rejecting this response because: Our water spigot is still being held togther with a bungie cord; however the bathroom exhaust vent has been repaired. I signed over two checks to ************ from LQR valued at $2,959.33 on Tuesday 09/03/24 at approximately 4:00 PM. I am working with Farmers to get them to release the remainign balance to me that they are holding but I won't pay anymore to LQR until our water spigot is repaired. 
  
  Regards,
  
  *******************************

  Customer response

  09/11/2024

  
  
  ---------- Forwarded message ---------
  From: '*******************************' via Dispute Resolution - Shared Inbox <********************************************************>
  Date: Mon, Sep 9, 2024 at 5:40 PM
  Subject: Re: Complaint ID ********
  To: <********************************************************>
  
  
  Hello, please re-open my dispute. Our spigot is still broken. We do not want to hire a plumber and deduct from the balance owed to LQR for the roof. We would like for LQR to hire the plumber and pay the bill and keep our balance owed for the roof separate from the damage to our water spigot. I would also like to point out the fact that businesses have insurance for things like this.
  
  Not being satisfied with the business response is the not the same as considering the dispute closed. Please allow an opportunity to respond rather than briefly closing the case when one party or the other rejects a response. 
  
  Thanks
  *******************************
  

  
  

  

  Business response

  09/17/2024

  ********,

  Thank you for your patience in this matter as we reach out to contracts in regards to your spigot. 

  Sincerely, 

  Lifetime Quality Roofing. 

  Customer response

  09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  *******************************

  Customer response

  09/26/2024

  
  '******** *******' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
  Sat, Sep 21, 4:45 PM (5 days ago)
  to disputeresolution
  
  Hello. I am curious about your process. This current issue is not resolved because my water spigot is still broken. Do you consider it resolved because an agreement has been made to fix the problem? I only consider it resolved once the problem has been corrected. Lifetime Quality is looking for a plumber to fix our spigot, according to their response. Can you leave this open until the spigot is repaired and I have confirmed that it is repaired?
  
  Thank you,
  ******** *******
  

  
  

  Customer response

  09/28/2024

  Lifetime Quality Roofing hired a plumber to replace the spigot. Work is complete. Thank you BBB for facilitating this.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In January, I found a company called Lifetime Quality, whose name is Steve. We signed a contract. In May, I contacted Steve and gave him the full repair check of $10174.30. I asked him if it was correct to write the company name on the check, and he replied in a text message that it was correct. But on the day of the transaction, he suddenly said that he was afraid that the check would not have enough money, and he had to get the money to start working and buy materials. Steve asked me to change it to his name. The next day, their company called me to ask about the selection of materials and dates. I told the company staff that it had been handed over to Steve, and asked if there was any risk of changing the name on the check to Steve. The staff told me that it was okay. About two weeks ago, Steve took the second Lifetime Quality company contract and signed the community HOA form with me, and promised that I would start work to replace the roof next week. But I couldn't contact him this week. I called the police, and when the police came, they helped me call Lifetime Quality for consultation. The company manager said that he had been fired. I was defrauded! The company ignored my contract. I was very confused. I always thought that Steve was the company agent and maintenance person who acted for me in this work. The contract I signed with him while working was actually considered invalid. And no one from their company told me that he was fired, and no one else took over my case. Such an important matter, but no one notified me. And the company knew that Steve took my full check of ?10174.30. They didn't even inform me that he resigned, and said that this was no problem. Two weeks ago, I still signed other contracts with him in the name of the company. I suspect they are in collusion. How can a company use employees to resign, and then have no work after knowing that the full money has been paid? It's terrible.

  

  Business response

  06/17/2024

  This was brought up to our leadership team and we are currently working with the authorities about the check received to the representative that is no longer with our company. We have resigned a contract with the homeowner and are building their roof this Thursday. The homeowner has agreed to give Lifetime any recoverable funds from the insurance company.

  Customer response

  07/08/2024

  I accept the business's response to resolve this complaint.
  The problem has been solved and the roof has been replaced. If the bank can refund the resigned employee Steve, he will transfer it to the house roofing company. If the refund cannot be made, the contract signing owner does not need to pay any amount.
  Regards,
  
  ***** *****

   

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the spring of 2023 we were approached Lifetime Quality Roofing. They inspected our roof and informed us we had damage due to a recent storm. Our roof was approaching the end of it's life, and was due for a full replacement, not just reshinglement. So this was unsurprising to us. A roofing claim the earlier in the year was filed with our insurance company for the same storm, but the company seemed to disappear. Since that time, we had changed homeowner's insurance providers. LQR wanted to pursue the job, with the understanding that the claim would need to be filed with Pekin--our previous policy-holder. Pekin and LQR went back and forth, with Pekin eventually stating they only would pay for the back half of the roof to be replaced. LQR sent a more experienced sales rep to our home at that time to talk through the policy, and he assured us that we WOULD get our whole roof replaced at the cost of our deductible, as it is against state law to have mismatched shingles--and the photos they took show they do not have a matching shingle for our roof, and the adjustor agreed. At this point, he upsold us on a more premium product, He also assured us we would not pay more than our deductible, plus upgrade cost. Half the roof was reshingled in November, and Pekin paid out. At this point, Pekin refused to pay for the second half of the roof, citing the fact that we deliberately installed mismatching shingles. Had we KNOWN this was a potential outcome, we would NOT have opted for the upgrade. LQR has since been impossible to contact. Our calls are not returned, our emails unanswered, and we are left with a half-finished job. I was finally able to speak to someone this week, and explicitly stated we would not have done this if we were going to have to pay $5k for a roof. She offered to do the second half of my roof for $5,200--more than the total cost for the back roof--and was told it was a 50% discount. We would NOT have replaced our roof if it was going to cost us this much

  

  Business response

  06/04/2024

  ****,

  Thank you for reaching out. We appreciate your patience while our team works with you and your insurance company to admit damage to your front slope.

  Sincerely,

  Lifetime Quality Roofing

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company put a roof on my House , Garage and shed. November 27, 2023. Damage was to done to my house and I have spoken with the company and they won't repair my house. the garage and shed the work was not don't correctly nails are showing rotten wood was not replaced the house holes and marks a 2 ft piece of siding was cut out to try and match the siding. A invoice was sent to my insurance company and it's not the same amount as my invoice my invoice is $980.00 more im wondering if this is insurance fraud. I owe the roofing company $14,000 but my bank where the insurance money is not to pay the company since the work is not satisfied and damages.

  

  Business response

  06/04/2024

  Sherry,

  Thank you for working with us as we schedule these repairs. Additionally we want to apologize for any inconvenience caused to you and your house. 

  Sincerely,

  Lifetime Quality Roofing

  Customer response

  06/05/2024

  My house is not fixed and I want my money refunded. Im getting another company to fix my house. 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My roof was installed in August 2023 and I have since found devastating water damage in all 3 floors of my house in multiple locations. Lifetime came out to do repairs once and they poorly sealed some areas that were unsealed. My insurance adjuster had an inspection done afterwards and it confirmes many areas that are unsealed, improperly installed, and mechanically damaged. I have contacted Lifetime multiple times each week trying to get them to address the problem and they have continued to not come to even assess the problems. It has now been 7 weeks and I’m concerned about the continued damage that is happening to my house because they are not addressing these issues. I have already provided the detailed inspection report of the issues to them.

  

  Business response

  05/28/2024

  Ms. ********,

  We want to thank you for your business and apologize for any inconvenience caused for you and your home. Additionally, we want to thank you for working with us to resolve your issues.
  
  As you reported there are repairs needed and we are working diligently to make these repairs.
  
  We hope you can accept our resolution and we will continue to communicate with you as these repairs progress.
  
  Sincerely,
  
  Lifetime Quality

  Customer response

  06/19/2024

  Hi yes, they complete some of the repairs last week. I have requested a report documenting what they did or did not repaired and a quality inspection. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had been searching for a roofing company to examine and repair my leaky damaged roof. So when Lifetime Quality Roofing came highly recommended by one of my neighbors, I immediately made contact. I did have A LOT of reservations at first, but ***** (sales **** made the process easy. In addition to finding leaks, he also discovered hail damage. So on September 25, 2023, I met with specialist **** to create and finalize my work order. The man was so patient and answered every question that was thrown at him from me and my ********* fact, we even enjoyed a laugh about ALL of the questions. Nevertheless, I was convinced that a new roof would solve all of my problems. I even upgraded some of the roofing material to ease my troubled-mind. So when the materials were delivered and the drip panels came dented, I panicked and advised ** to send out replacements before any work begun. They were reluctant at first saying that the nails would even-out any dents. I heard what they were saying but I just wanted to ensure that everything was undamaged from the very beginning. After waiting a couple of hours the delivery driver did eventually arrive with the new panels for the crew to begin working. The work lasted until after 8pm so it was pitch black outside. The next day, no one came out to review the work or pickup nails so I had to call the office. Now I could go on and on about my entire experience but Ill just say that my roof is still leaking. Unsuccessfully the company has sent multiple people since December ******* to try and repair the leak. My last text message was from production manager ***** on February 28, 2024 advising me that someone will come out again. I dont know if this occurred or not but I notified specialist **** and production manager ***** on April 2, 2024 that the roof is still leaking. As of today, I am still waiting on response.

  

  Business response

  05/13/2024

  Mr. Coleman,
  We want to thank you for your business and apologize for any inconvenience caused for you and your home. Additionally, we want to thank you for working with us to resolve your issues.
  
  As you reported there are repairs needed and we are working diligently to make these repairs.
  
  We hope you can accept our resolution and we will continue to communicate with you as these repairs progress.
  
  Sincerely,
  
  Lifetime Quality

  Customer response

  06/21/2024

  ---------- Forwarded message ---------
  From: 'Cortez Clark' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Date: Thu, Jun 20, 2024 at 6:59 PM
  Subject: complaint ID number 21650053
  To: <disputeresolution@centralohio.bbb.org>
  
  
  Good evening,
  
  I apologize for the delay but I was dealing with my father’s illness and untimely death.
  
  Last Friday, several contractors came out to evaluate the leak in my roof and it was determined that some panels were never replaced in this area of concern. 
  
  Now according to their agreement of what comes next, someone should have walked my roof to ensure quality which never happened.  They have tried to collect payment on many occasions which is very unprofessional. They have driven passed by house numerous times to replace multiple  roofs in my neighborhood  but failed  to prioritize my needs. As of today, I’m still waiting on someone to sign off on the quality of this roof and  return my bedroom screen.  Then after that, we can move on to the next step of collecting final payment with a description of each item performed.
  
  Thank you!
  Cortez 

  

  Business response

  08/07/2024

  The repairs at this time are still being completed. Our field manager and the Coleman's have been in communication as of 8/6/2024 regarding the screen repair and the leaks. 

   

  Sincerely, 

  Lifetime Quality Roofing

  Customer response

  08/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21650053
  
  I am rejecting this response because: I have not spoken to anyone employed by Lifetime Quality Roofing (LQ)in several weeks. This has been going on for too long and they need to refund me my money. At the beginning of this process(end of last year) the specialist at LQ told me that a new roof would fix my leak but apparently he was wrong. Unsuccessfully they have tried several times to fix the leak but the roof is still leaking. How much longer do I have to wait? It’s obvious that LQ doesn’t have the skills to locate and fix a leak. They don’t have any problems soliciting new clients but when it comes to resolving old problems they fall short.
  
  Regards,
  
  Cortez Coleman

  

  Business response

  09/03/2024

  Please extend the time for a response

  

  Business response

  09/03/2024

  Our repair crew had located the leak coming from the siding on / around May 24th. Our repair manager has reached out on various occasions with the last communication in July with no response back. The repair manager also stated the screen that was damaged is ready this week to be picked up and installed.  Please see attached photo of the leak from the siding. At this time the leak is not coming from the replacement of the roof.

   

  Sincerely, 

  Lifetime Quality roofing

  Customer response

  09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21650053
  
  I am rejecting this response because: they don’t know for certain where the leak is coming from. First they said it was my window, now they’re saying it’s my siding. I spoke to a reputable window company today and they said it's impossible to know exactly where water is coming from without having it professionally tested.

  When your sales guy (mark) originally came out here, I told him that I was most concerned about the leaks and he  reassured me that a new roof will resolve all of my leaks. I even mentioned the siding but he said no. Is Mark still with the company? If so, he will tell you that my mother and I had MANY questions for him.   I even upgraded the roofing material to ensure a better outcome. He even mentioned something about replacing wet boards if necessary. Did you find any wet spots? Where is the discovery report on my old roof? Where is the equipment to detect damage as you advertise on your website? I feel like Lifetime Quality has been giving me the runaround for over several months now.

   I’m sorry but the last crew came out in June not May and they discovered that material was never replaced. See attachments for details. 

  
  Regards,
  
  Cortez Coleman

  Customer response

  09/09/2024

  9/9/2024 Consumer provided additional information.

  Customer response

  09/13/2024

  Hello, 

  I have someone coming out next week to check the siding and quality of  the new roof installed. Will keep you posted the results. Please continue to pause billing until then. 

  Thank you!
  Cortez

   

   

  Customer response

  09/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21650053
  
  I am rejecting this response because: my insurance company said there is nothing wrong with my siding. They checked the roof and noticed some issues with the flashing. As I have stated before, Lifetime Quality has never performed a qualify check on my roof after it was installed. This is also stated on their website and sales folder. 

  At this time I am requesting for Lifetime Quality to come out and check the roof and flashing. Please stop all billing at this time.
  
  Thank you!
  
  Regards,
  
  Cortez Coleman

  Customer response

  09/19/2024

  Here are photos showing where the flashing was never replaced or installed improperly. Again, Lifetime Quality (LQ)has not come out here to do a quality check. Please call me to schedule an appointment to have the quality check done and flashing repaired. I’m asking again for billing to be placed on hold until these issues have been resolved by LQ. Thank you!

  Customer response

  09/19/2024

  Here are photos showing where the flashing was never replaced or installed improperly. Again, Lifetime Quality (LQ)has not come out here to do a quality check. Please call me to schedule an appointment to have the quality check done and flashing repaired. I’m asking again for billing to be placed on hold until these issues have been resolved by LQ. Thank you!

  Customer response

  09/19/2024

  Here are photos showing where the flashing was never replaced or installed improperly. Again, Lifetime Quality (LQ)has not come out here to do a quality check. Please call me to schedule an appointment to have the quality check done and flashing repaired. I’m asking again for billing to be placed on hold until these issues have been resolved by LQ. Thank you!

  Customer response

  09/20/2024

  According to my insurance company, Lifetime Quality Roofing requested additional funds for pipe jack flashing, step flashing, and chimney flashing. 

  I am rejecting this response because: my insurance company said there is nothing wrong with my siding. They checked the roof and noticed some issues with the flashing. As I have stated before, Lifetime Quality has never performed a qualify check on my roof after it was installed. This is also stated on their website and sales folder. 
  
  
  At this time I am requesting for Lifetime Quality to come out and check the roof and flashing. Please stop all billing at this time.
  
  
  Thank you!
  
  
  Regards,
  
  
  Cortez Coleman

  Here are photos showing where the flashing was never replaced or installed improperly. Again, Lifetime Quality (LQ)has not come out here to do a quality check. Please call me to schedule an appointment to have the quality check done and flashing repaired. I’m asking again for billing to be placed on hold until these issues have been resolved by LQ. Thank you!

   

  

  Business response

  10/08/2024

  Cortez,

  At this time all repairs have been completed on 9/30/2024. The repairs consisted of removing the shingles over leak area and siding, the wall and roof was dry. Did not see any leaking. replaced step flashing and new shingles and sealed with iceguard and Tam seal

• Initial Complaint

  04/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  After receiving our roof we were supposed to also receive a check for referrals that we gave them. After many issues getting the job done in the first place, we have still not received our referral check. We were told by the contractor that we would receive $100 for everyone we referred as long as the company did an inspection. I have spoken with the contractor and called the main office for explanations on when we will be receiving the money and why it is taking so long (the job was completed in October). I have asked to speak to managers and also be updated on the process with zero responses.

  

  Business response

  04/26/2024

  ********,

  All marketing funds have been released and should be received within the next week.

  We appreciate your patience in this matter.

  Sincerely,

  Lifetime Quality Roofing

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  
  
  Regards,
  
  ******** *****

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