ComplaintsforSeamless.AI

• Initial Complaint

  10/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I marked our account for non-renewal online in April 2024, but when the contract expired in October 2024, they charged the credit card on file anyway. I reached out to them to try to resolve the issue, but all emails bounced back. I finally was able to get in touch with a sales person who referred me to customer service. The customer service representative was unwilling to cancel the account and refund the charge, even though it has been less than one week since the charge hit our credit card account. I asked that this matter be escalated, but they are non-responsive.

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Seamless Ai is engaging in deceitful practices. They have a 60 day deadline to cancel your accounts they do not send proper reminders, or respond to requests to not renew. I tried to cancel at 45 days instead of 60 days because they were using the wrong address. Now they are refusing to let me out of the contract and the threatening with collections. Their product is a web based AI lead generation product. They oversell its quality of their leads. (Very bad product.)I told them the product is not as advertised, and a not satisfied after a full year of service. At a full year of service 45 days prior to renewal, not the 60 days as stated on the contract. I requested to not renew for a second year. They ignored my request and renewed and billed me for a second year. Now they refuse to let me out of a contract for a service I am not happy with. If you look up their reviews, they have a history of this predatory practices to trick and hold clients in service contracts they don't want, for a web based service. Also I informed them of my financial issues, and the care of our autistic son is costly, and I can no longer afford the service, as well as don't need it, and wouldn't recommend it. Please help my family stop these predatory practices by seamless AI.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  1. I was charged by this company $1,982 on June 28, ******. I had cancelled this service much earlier in the year. Yes, there was an original contract from December 2023 that I signed. However, I cancelled this product earlier this year. 3. Thus, I no longer have access to the product - so they should have not charged me. 4. I cannot even use the product if I wanted to - and I don't - as they revoked my access earlier in the year when I cancelled. I would like the $1,982 refunded asap to my original payment method. They should have not charged me because I had already taken steps to cancel this service since it was nothing as advertised. I have since also contacted their leadership several times by email and ********.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  After explaining my goals to a sales person she confirmed that their system is very user friendly for someone like myself that has very limited skills in marketing and overall computer software knowledge. I am a home builder that was looking for email lists of prospective buyers. I explained that my time in front a computer is limited and that I lacked any sort of sophisticated knowledge in this type of thing. Their system is not only very challenging but their tutorials are for experts in computer science. Then I realized that opting out of the contract requires more then their site indicates. Instead of a simple opt out in the Billing/Account page they demand a meeting so as to try and persuade you to stay signed ***** is next to impossible to reach someone on the phone so unless you are sitting in front of a computer all day communication with any real results are impossible.They are adamant that all emails that they provide should be verified by a third party which was never discussed during their sales pitch. Once I reached out to Mailchimp (3rd party verifier) they informed me that it is not legal for them to verify third party emails where the email recipient has not already opted in to Seemless AI.Once when I did through email contact support and questioned them about geographical radius distances in order to narrow the search from our development their support indicated that they have the ability on their side but we do not have it available on our side.I could keep going but I must get back to work. I am a small operation in home building that will loose my ******* investment but hopefully through this message other small business around the country and world will not fall into this trap. Thank you.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I did want to renew with Seamless.ai and told one person from this company in April I did not wan to renew. They are now harassing me to collect. My account was set to non-renew, yet now they try to renew me and tell me I should have given 60 days notice. I gave more than 60 day notice

  Customer response

  08/17/2024

  The Sales person ***************************** committed FRAUD by changing my Non-Renewal setting to Auto Renew WITHOUT MY REQUESTOR MY AUTHORIZATION. Seamless continually commits credit card fraud by attempting to change my credit card after I cancelled by authorizing for the serve and withdrew authorization for credit card charges. They ignore all directions and continually attempt to charge my credit on weekends for the last month.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Background: - Seamless AI, a company promises revolutionary AI-driven solutions. - *********************** used Seamless AI's services while consulting for ***** the Polo.Initial Issues: - *****'s consultancy with ***** the Polo ended in November 2023. - Despite this, Seamless AI charged *****'s account $4601.57 CAD without authorization around July 12th.Attempts to Resolve: - Caela initiated contact with Seamless AI to address the unauthorized charge. - Initial assurances were given that a refund would be issued.Communication Breakdown: - Seamless AI retracted their refund assurance, stating resolution depended on ***** the Polo, with whom ***** no longer has a business relationship. - Multiple emails were sent by Caela to Seamless AI demanding a refund and contract cancellation.Specific Demands: - Immediate refund of all unauthorized charges. - Cancellation of the contract and removal of personal and payment information from Seamless AI's system. - Provision of Seamless AIs refund and contract policies by the end of the day.Seamless AI's Response: - Seamless AI's representatives, ****** and *****, continued to refer Caela back to ***** the Polo for resolution. - ****** and ***** ignored the specific requests for refund and cancellation policies. Further Actions: - ***** threatened to escalate the issue publicly, seek legal counsel, and dispute the charges through her bank if the refund was not issued within the specified timeframe. - Caela accused Seamless AI of ignoring her emails and communications, calling their actions "complete malpractice."If you look at the reviews on the bbb website, you will see that I am one of hundreds of people that this has happened to. They are lies, and have fraudulent business practices.

  Business response

  07/15/2024

  Customer reached out to us and we issued a refund. 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The initial sales rep lied and stated we were getting intents with out purchase. After we paid the terms changed and we didn't get what was paid for. After the money went through he tried to say he didn't say that but I asked him directly and he lied. Now when I go to cancel I cannot. They are trying to charge me for another year but I no longer use or want to use their service. They are threatening to send this to collection. Others have pointed out that when you try to cancel in the 60 day prior to year expiration you cannot which is true. This seems to be an intentional ploy to deceive.

  Business response

  07/24/2024

  Hello, 
  
  Attached is a copy of your signed contract acknowledging that it does not include Buyer Intent. A notice to cancel your auto renewal was also sent 75 days prior to contract end and we did not receive a response. 

  Let us know if we can be of further assistance in making the most from your Seamless.AI account. 
  
  Success @ Seamless.AI 
  help@success.seamless.ai

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They did not provide any notification that I needed to cancel my subscription 60 days prior to the renewal date. I cancelled prior to the renewal date, yet they charged my credit card anyways. The demanded money for a service that I did not ask for and I did not want.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi I am filing a complaint against for there aggressive sales conduct. They said they are a great lead service and the product they provided was completely sub standard. In addition the salesman never told me that I was signing up for a recurring yearly contract., They have since threated me with sending my account to collection if I don't pay them $5,900. If you look at there reviews on line there are hundreds of complaints about how they operate. They have aggressive any sleazy business practices

  Business response

  07/24/2024

  Customer willingly signed a 12 month agreement and was aware of the auto-renewal (written in the contract prior to signature and initialing - not hidden). Claim is that the platform didn't work, but we show over ******+ searches on the platform that suggests otherwise. We have since canceled this customer's renewal with no money currently due. 

  Business response

  07/24/2024

  Dear customer - Your account was cancelled without any money owed. Wishing you the best. 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We agreed to use Seamless.ai sales data services at the end of 2021, for a one year agreement. In the summer of 2022, during a call with a Seamless rep, we shared our concerns that the data provided was inconsistent with the promises made - that it was vastly incorrect, and that we would like to cancel the contract barring any further updates to their services. The caller took note, and agreed. We then started receiving in January emails about an effort to collect payment for a 2nd year, while our services had already been disconnected. So keep in mind - we no longer were receiving services, yet they wanted to collect for a 2nd year nonetheless, which we did not agree to and which we expressly our discontent and sought attempt to resolution. They sent us in totality 10 emails, all of which we replied to saying that we disagreed with their standing and that we sought a resolution. We again pointed out that they were seeking to collect on services unprovided. They responded to one set of emails, and the responses came from an internal collections agent, who was fixated on solely collecting funds without acknowledging that they they were trying to make us pay for a full year of service (even after we said we wanted to disconnect) while we had no access for substantial period. Today, on Mar 14, 2024, we received an email from a collections agent threatening negative impact to our credit as a result of an illegal collections practice. We are seeking for this contract to be ended OR for the full year of services to be provided with the pre-understanding that there will be no year 3. While we are not seeking penalties, it should be noted that this is a violation of the consumer precedent laid by the Fair Debt Collection Practices Act of 2023, and that without resolution, we would be seeking a severe penalty as afforded to us. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩