ComplaintsforSunspace of Central Ohio

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a Sunspace Of Central Ohio Sunroom. We paid *** ******* a 1/3 down payment on 06/24/2020. We were told we would be put on the installation list as soon as the material arrived from ******. They started on 12/09/2020 on a concrete foundation we already had in place. Paid another payment. They finished on 01/01/2021 and a final payment. They sunroof roof has leaked from the installation. Every moderate to heavy rain we are drying up the puddles. We have put a few buckets under the worst areas. After many phone calls I still have no resolution. I call, They want photos and told we would be put on the list for repair. Most of the time they cancel at the last minute. Other jobs to finish first. The few times they did work on it they put caulk and added some flashing. That didn't work. Max finally sent a roofing company to attach it to the house. We didn't know it wasn't. After replacing the house roof for hail damage and attaching the sunroof roof, we still have leaks. I text Max and told him we wanted a permanent fix. He said he got the roof fixed but didn't. He needs to replace the bowed panels or put a different roof on it. Not sure how sturdy the roof is. One of the roofers stepped on it and the outside door would not close properly. Had to push on framing. I am now questioning the sturdiness of the whole structure? Caulking is cracking and screws are starting to loosen next to the house. I just want to get a resolution.

  

  Business response

  10/22/2024

  Sunspace Central Ohio has been in contact with Ms ***** several times about the issues with the roof. We have been out to repair leaks thru the years when requested. We have scheduled the owner, *** *******, to come out to see it on Wednesday 10/23/24 to see what needs done. 

  Customer response

  10/28/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22430311
  
  I am rejecting this response because: We met with Max on Sept.23rd. We discussed options to fix the sunroof roof. He wants to caulk and put waterproof tape on the seams. Then we need a moderate to heavy rain to test for leaks. If it still leaks he is supposed to change the roof panels. Also replace the wood railing on the landing. We have not heard from him since our meeting. He was supposed to contact us to get the work scheduled. We are not closing this case until the work gets done. 
  
  Regards,
  
  ****** *****

  

  Business response

  11/04/2024

  *** *******, owner of Sunspace Central Ohio, met with Ms ***** on the scheduled appointment of 10/23/24 and took the attached pictures of the roof. While he was there it was discussed that the installer would first put caulking on the roof to see if that will fix the leaks. An installer was sent out to Ms ***** on 10/30/24 to re-caulk the roof, screwheads, fix shingles in 2 places and fix the handrail. Ms ***** informed the installer that Max fixed the downspout while he was there on 10/23/24. 

  In order to see if the roof leaks are fixed, we need a good heavy rain to make sure it is not leaking anywhere. Ms ***** can contact the office if she is experiencing any leaks after the rain and we will re-evaluate the next steps. 

  Customer response

  11/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

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