ComplaintsforJETCOAT
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 42 buckets of driveway sealer that was supposed to be warranted for 10 years and paid a total of $1596 not including tax. Within three months the sealer started all coming off and did not stick. I have contacted the number on the back of the buckets for customer service and was contacted by a gentleman named **** who asked me for receipts from ****** where it was purchased. I sent him what ****** had that they could give me since they no longer had the receipts in their system or so they said and pictures of the driveway to show how the sealer looked. He later contacted me again and told me that they were refunding me around $587 which is nowhere near what I paid. He said they had cut the check and it was being mailed. It never has come. I have called him back five or six times and each time he tells me the check is cut and is in the mail. I am asking for help to get the money refunded to me.Business response
07/02/2024
To whom it may concern,
Thank you for reaching out through the Better Business Bureau regarding your recent experience with our driveway sealer product. We appreciate your feedback and understand your concerns.
Based on the information and receipts you provided from ******, we have processed a refund for the products that were verifiable. Our policy requires proof of purchase to ensure accurate and fair handling of all refund requests.As such, we were able to issue a refund check for $587.61, which was mailed to you on June 21, 2024.
Our records show that the check has not yet been cashed, and we kindly ask for your patience as it makes its way through the postal service. We understand the importance of timely resolutions and are committed to ensuring you receive the refund.
Thank you,
*******************************
Customer Service
ThorWorks Industries
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.