3 Customer Reviews
Review from Johnathan O
1 star12/12/2023
Professionalism was lacked when i called drain master for a quote. The girl that answered the phone was extremely rude. I was taken back by the call or else i would’ve confirmed her first and last name. First name was Stella maybe. I heard great things about drain master but unfortunately i will never use this companyReview from Edward P
2 stars10/24/2022
I wish I could give a better review. We called on a Saturday afternoon with a clogged drain problem and were told that they had several jobs to do and it would be late when they got here. We agreed they would come first thing Sunday morning (9 -10). On Sunday we waited till 11 and then called to see when they would be coming. We only got voice mail so left a message. We never heard from them. At 4 we called again and were told we were never scheduled. They sent someone an hour later. They charged us $310 to snake the clog which took 15 minutes. They didnt put the pipes back together because it was missing the rubber seal and they didnt have one in their truck. THEYRE PLUMBERS.Review from kathryn b
2 stars08/24/2022
I had a clogged kitchen double sink and a downstairs clogged bathroom sink. They share the same stack in the basement. I appreciated the same day service but was left with an unclogged kitchen sink (which still overflows to the other side when using the garbage disposal, and a blocked bathroom sink. I was told by the technician that a plumber was needed because of "special tools" required and I would get a call from the office on the next business day. The technician worked on the trap but did not address the stack in the basement. I do not understand why the snake didn't work. I did not recieve a call back so I called. I was told the manager would review and call me back.that afternoon. It didn't happen. I called the next 2 days to get an answer as to how this problem would be resolved, and had to leave voice messages. I have not heard back from this this company. I asked for an email receipt since the tech took down this information but have received nothing so far. Buyer beware.
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.