ComplaintsforBoss Gal Beauty Bar

• Initial Complaint

  10/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had a membership and I have been going to Boss ********** location for the past two years now every month for facials as well as brow tint and wax. I have seen the same aesthetician every time from the beginning who knows my skin type. This last visit on Sunday 9/29, I had a brow wax and tint as well as a hydrafacial. My aesthetician informed me that my skin was very dry. She did not ask if I wanted to proceed with the wax. She then proceeded to test a wax strip under my eyebrow. It ripped the skin off and I now have a scar. She tweezed the remainder of my hairs and I was charged full price for brow wax and tint at the end of the appointment.

  Business response

  10/21/2024

  Client was contacted, apologized to and refunded for the service. While this is possible with brow waxing, it is not a common occurrence at Boss Gal.

  Business response

  10/23/2024

  
  ***** ****** <***************************************************************>
  Oct 21, 2024, 2:42 PM (2 days ago)
  to *****
  
  Thanks, *****. We are contacting the client and refunding her the charge for her service.
  
   
  
  Thanks,
  
  *****

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