ComplaintsforLap Sportswear LLC
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order for track uniforms that were never received. They were supposed to be delivered to my shipping address on my order. I reached out multiple times and was promised that my order would be delivered.Business response
06/05/2024
I have reached out to **** ******* and explained to her. She can contact me personally to give her a refund of her items that she didn’t receive from the school. This is a very unfortunate situation, but her items were delivered to the school. It is a custom tracksuit, and her daughter’s name is on the tracksuit. I personally put the names on myself so I know it was done. Unfortunately, she didn’t receive these items and we are offering her a refund in good faith again I’ve given **** ******* my phone number and address to contact me to process her refund. She has not reached out to me to get the refund. All she has done is written emails, saying that she’s going to report us to the Better Business Bureau and the Attorney General‘s office. Miss O’Neal was under the impression that her tracksuit would be shipped to her home and this is not the case we do not ship anything personally to the individuals who purchase items in team stores Online because it keeps cost down and speeds up the ordering process. We wrote **** ******* to tell her that we would deliver her items to her, but found out later that those items were delivered to the school and explain that to her . Again, we haven’t denied any refund and have been more than willing to try to give it to her.Customer response
06/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.