ComplaintsforHuntington Learning Center
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I called the Huntington Learning Center to learn more about a tutoring program for our child to better her SAT score. On the phone they stated we could pay $195 for a SAT simulation and tutoring would by at $89/hr. after that. Seemed pretty straightforward. We would have access to the full results of her testing and would meet to make a plan. We paid for the test and went over the results together as expected. They would only send a summary of the results and the the full results. The $89/hr tutoring was also not entirely accurate as they required full payment on a 40hour plan upfront before tutoring could begin. Additionally they sold a "monthly payment plan" which is actually obtaining a loan thru one of their partners. Had they been upfront with their process we could have made a more informed decision. Now we are no further along than we were a few weeks ago. This is a classic bait and switch, with high pressure sales as well as some possible Truth-in-Lending violations due to the sale of a loan disguised as a "payment plan".
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.