ComplaintsforColumbus Auto Group West LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
- Bought a car - Was lied to every step of the way - They refuse to send the title even though my only request was that I need the title asap - They are potentially committing identity theft - Contemplating legal action. None taken yet since I need the title for an inspection.Business response
07/12/2024
*** Was sent his title in more than a timely manner we have 30 days according to the State law! although we sent him his title in under 2 weeks because he requested we send it sooner! we sent his title Via ***** as requested by him!
Customer response
07/17/2024
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*** *************Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I *************************** Purchased a Vehicle from Columbus Auto Group West LLC ****************************************************************** 4/24/2024 ****** Altima 2018 price $***** . *********** are the dealer that Sold me the car I brought all my information and License in and they took copies of and ran a credit report and told me that the only car I was approved to purchase was the ****** from Credit Acceptance I would need a co-signed So I called my mother and she said she would co-sign I was asked would I like for all paperwork to be sent email and said yes I would both dealer also said after 6 months of payment I would build my credit up and I can comeback and get a newer vehicle without a co sign ,Day goes by and no paperwork contact *** and said I would just need all paperwork in my hand I would be coming to pick it up waiting for ************* I goes by the car lot and talked to ***** he says give him a day and he will fix it never did I have proof of them admitting to their wrongdoing and how they have try to have me park the car back at their car lot asked more than once the title doesnt match my temporary tags registration Credit acceptance told me the car dealer can add me and they can fix the problem which would be Columbus Auto Group West ***** has told me if I come up with ***** the car can go in my name then he said give him 500 and I come come in6/17/2024 and get the right documentation its a lot and stressful and I have been treated unfair and Im scared to trust them ***** and *** is rude and disrespectful they havent called today with any change , on the title they put ********* and its supposed to be ***** Purchase price my name is supposed to be on the title and loan and its just my mother ******************************* I have proof video recording of both dealers saying to me and my mother they were going to fix everything and I have gave them time and nothing this has caused a lot its not fair are right I just cant believe anything moving forward they lied to meBusiness response
07/12/2024
Columbus Auto Group West LLC sold the above listed vehicle to *******************************, Ms.
Malones mother. At no time during the process of the sale was **************** to be on the
purchase or finance contract.
****************** and **************** came to the dealership after the purchase and asked if they could
get **************** on the purchase agreement and finance contract. The lender agreed to allow
**************** to enter the contract if a past due balance owed by **************** on a previous loan
with the lender was paid. **************** did not want to pay what the lender required and was not
added to any of the documents. Columbus Auto Group West LLC offered to unwind the deal
and cancel the contract, however, **************** and ****************** refused that offer and said they
wanted to keep the vehicle.
The title for the vehicle has been processed and the deal has been finalized.
Respectfully submitted,
*********************
************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.