ComplaintsforOhio Low Price Auto Glass, Inc.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 23, 2023 my wife took her 2020 Hyundai Santa Fe in to have the windshield replaced. They called and said they were not able to recalibrate the system and we should take it to Ricart where we purchased it to have the recalibration done. When we went to Ricart they found the harness had been cut when the windshield was replaced and needs a new one. **** ******* said his “guy” would replace it but they never did. They tried to splice the wires but that did not work and he told my wife they had replaced it. We took it back to Ricart and they removed the housing and showed us the still damaged harness which they gave an estimate of $5,461.68 to replace.We have involved our insurance company in this matter.

  Business response

  01/05/2024

  The business is extremely surprised that this complaint was filed.  When ******* ***** picked up the vehicle, after having a rental car paid for by the business for 3 days, she expressed her appreciation of the business taking care of the issue and the business relayed at this time if there were any additional issues, please let them know.  The business stated they did not hear back from anyone until this complaint was filed.  The business asked that the consumer contact them directly and they will work to help with any issues.  

  Customer response

  01/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21046414
  
  I am rejecting this response because: The vehicle was returned without being repaired so we had to take it to Ricart automotive for an estimate to repair. Again, to resolve this issue the business needs to have their insurance company pay to repair the damaged harness they cut through when replacing the windshield. There is no issues with the window installation.
  
  Regards,
  
  ******* *****

  Business response

  02/08/2024

  Thank you for reminding me. At this time, we have made multiple calls to them to let them know the insurance claim is ready for them, but she does not return our voicemails. The insurance company is Grange and she can contact them directly, the claim number is ************. 

  Customer response

  02/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩