ComplaintsforWestern Reserve Hospital
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to get my prescriptions refilled for my anxiety, high blood pressure, metformin sleeping pills. I have been having really bad brain zaps and panic attacks and not able to sleep. I need my medicine ASAP and the doctors are just ignoring me and not even responding to my messages and I am afraid to go to the doctors office and nobody seems to care. I need my prescriptions ASAP pleaseBusiness response
10/25/2023
Thank you for the information regarding Complaint # ********. We take pride in delivering excellent care to our patients. To remain in compliance with HIPAA, we cannot respond adequately without proper HIPAA authorization for disclosure. Additionally, we cannot confirm or deny that the complainant is or has been a patient of Western Reserve Hospital.Customer response
10/25/2023
I am rejecting this response because:
Please email me at ************************. I need my prescriptions refilled ASAP please and nobody ever gets back to me. Please email me. I have been going to the **** primary Care for Western reserve and tried getting my prescriptions refilled and nobody is getting back to me and I need these ASAP. If I need to do a tele health call to get them that is fine but I really need them as my anxiety is through the roof and not able to sleep good lately either. Please help me get my prescriptions. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.