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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my transmission transmission replaced/ rebuilt I have taken my truck back 3 times and the issue was never resolved they kept saying there is no issue it’s the cylinder deactivation I bought a afm dfm disabler and the issue is still there the trans does not shift properly and I cannot pull alittle trailer with a 4 wheeler and they will not do anything about it i have contacted Max the owner and still nothing has been done truck still shifts erratically and high revs I cannot hold 65mph on flat ground the truck downshifts hard and it never has done it before the trans rebuildCustomer response
11/28/2023
[BBB transcription via email, see attachments]
It will not let me send pictures on the complaint form on line saying u guys don’t except them so I was gonna send them here I don’t have the paperwork from the second visit they never gave me anything
Business response
11/28/2023
On (11/11/21) the 2015 Tahoe came to us with issues of shuddering. We diagnosed this as an internal transmission problem. We then contacted the customer and got permission to perform a transmission overhaul on his 2015 Tahoe. On (6/27/22) the vehicle came back to us with a complaint of not going past 3500rpm/slams hard/ and at 75-80 will not go past 4500rpm. We spent 3 days with the vehicle evaluating for the customers concerns and never experienced anything abnormal. The computer scan did not show and diagnostic trouble codes or any abnormalities in the transmission parameters. During this visit we went above and beyond and even dropped the transmission pan to see if there was and signs or evidence of issues. The pan and fluid checked clean with no abnormal contamination.
These are the only two times the vehicle has been in our shop. The customer did in fact call back some time after the second visit (I can't remember exactly when) with a complaint concerning his transmission. We advised him we'd be glad to look at it again, it was just a matter of him dropping the vehicle off for us to spend some time with it and we never heard anything back until this complaint.
If there is an issue. We ask that you please bring the vehicle back so we can check it. We are always here to help!!
Customer response
12/14/2023
[BBB transcription via email]
Ok I will get the vehicle back to them as soon as I can we only have one vehicle which is mine for both of us to use for work me during the day and my wife at night thank you for your response back
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.