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Complaint Details
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Initial Complaint
10/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased advertising in a church bulletin on March 2021 for a period of 52 weeks. I authorized the invoice to be split and charge my credit card quarterly. The contract was for one year and and no more. It was set to expire on March 2022. This past week, I realized that this organization selling "faith-based" advertising - took it upon themselves to continue charging my credit card after contract expiration. I called LPI and was quickly dismissed and was effectively blamed that this charge continued. When I asked for a manager to call me, I was told that "he possibly may" and how LPI will handle this I was advised "they'll do something". No returns call received. No emails. I have not received any emails from LPI or the woman who sold me the ad since 2021 - interesting. The only emails I receive from LPI are "great opportunities" to advertise in more churches. I've advertised with LPI before - never again. Enjoy ruining your reputation for my $1,500.
Business response
11/15/2022
Hello, I am sorry to hear about your experience with LPi and not receiving a response when requesting a refund. I have refunded your credit card $1400.25. This was the amount that was automatically deducted when the ad was auto renewed. We do auto renew ads and allow for the person to cancel when they receive the invoice. The invoice goes out 2 months before the renewal. However, it is not our practice to not respond to customers when they do reach out to us and I apologize that this occurred.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.