ComplaintsforAffordable Auto Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was in accident contacted the company and had vehicle dropped off by tow company. Owner agreed to work on truck. He was not easy to get in contact with, place looked run down, he took forever to get vehicle back and it was still having issues. He finally took it back to do nothing but buffed it to point the paint job is most likely ruined! The tire Steering pulls bad and after saying he’d get it aligned he has blown us off. We took a new tire and rim to him and got back looking dirty/old how is this possible???!? Very unhappy for how much money he charged.Business response
01/05/2022
The business owner informed BBB that he has a cell phone which is used when he does test drives. He does not text with the phone. The consumer would need to contact the business directly to speak with him.
The business only did the fender and headlight trim on the vehicle. It did not paint any other part of the vehicle. It also never buffed the consumer's vehicle. Only a foam pad with finishing compound was used. The tire and parts were provided by the consumer.
The business did work on the vehicle's suspension, but the consumer was informed that the business does not do alignments. However, they can subcontract the alignment out to another shop. The consumer did not get back to the business to get that work scheduled.
The consumer picked up the vehicle and informed the business that everything was fine.
The consumer currently has his vehicle and the business does not feel the consumer is due any reimbursement.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.