Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I came in for a morning appointment and I prepaid for my two sisters a bridal package on August 25th.They met me at the venue several hours later and my young sister told me her makeup wasn’t done because the student didn’t know how to do it and she requested for her hair braided and the student had put up a bun regardless of being corrected many times younger sister was upset about her experience and I paid for the package she didn’t receive.I contacted the manager for a resolution and I didn’t Receive one and they haven’t got back with me.
Business response
09/29/2022
Thank you for allowing Creative Images Institute of Cosmetology to respond.
Our records and communications with the Campus Manger at the event (August 25) as well as the Educator who had worked with our two students involved with these services. Their information stated the following;
1. The two clients (sisters) received their requested services.
2. One of the two Sisters was not pleased with the hair portion of the service. This portion was re-done as agreed to by our Client and our Educator received the make-up portion of the service request.
3. Both services (make-up and hair) were approved upon departure from our school. The service ticket notes do not demonstrate a complaint at time of our Client's departure from our school.
4 This complaint was our first documentable complaint following our Client's departure.
We appreciate our Students as well as our Clients and we understand differences.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.