ComplaintsforDayton Freight Lines, Inc.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dec 21 st original BOL ********* was created voided redone to BOL ********* ************* for shipment to ProPower Racing in WI 53178, Pickup by Dayton Freight . On the 23rd I created another shipment to be picked up by Dayton BOL ********* *** ********** for Mid South Foam, MS 38654.When Dayton came on the 27th to pick up they put Pro #'s on items to be shipped to reach their destinations. On this day the Dayton Driver put the Pro #'s on the wrong items causing these two shipment to go in opposite directions. Even though we had Large Shipping Labels to where each shipment was to go the Driver made the mistake of labeling them with wrong PRO #'s . Pro #s are how they are tracked. Mid South Foam customer called me and said he received the Pro Power Racing pallet. It was at that moment I realized we had a mess on our hands. I have been disputing from the date of mix up. I feel we Mullins Race Engines Inc. should receive a deep discount or shipments should be at no cost to us.

  Business response

  03/23/2023

  ******* *,

  In response to the original complaint, please see our formal response and supporting documents in the attachments.  If you have any questions or need any further documentation, please let me know.

  ****** *******

  Director of Customer Relations

  **************************

  ************

  March 23, 2023 

  
  

  Better Business Bureau 

  ** **** ****** ******  ***** ***  ******* **** ***** 

  RE: ***** *****/Mullins Race Engines, Complaint ID ******** 

  
  

  Dear ******** ** 

  
  

  This letter is in response to the complaint from ***** *****/Mullins Race Engines regarding cross delivery and invoices of 2 shipments from 12/27/2022. The shipments referenced in the complaint (pro ******** and *********) were crossed at the time of delivery due to a human error by our driver. As soon as the error was communicated to us, Dayton Freight took action to address the error with the employee and get the shipments delivered to the right locations as quickly as possible. Both shipments were delivered to the correct location within 5 business days from the error being communicated. I have included the bill of lading for each original order, timeline of the events and the final delivery receipts. 

  
  

  As for the inquiry on the invoices, I am unable to provide direct details to the shipper as both orders were scheduled through and invoiced to a 3rd party logistics provider Worldwide Express. On 3/21/2023, I reached out to Grace Riley from Worldwide Express and reviewed the entire history of all known requests for both shipments. She confirmed that the adjustments in our system matched theirs, and they viewed this as a resolved case. 

  
  

  We apologize for any inconvenience this error has caused. We hope that the swift correction in delivery and the adjustments we have worked through with Worldwide Express will satisfactorily resolve this inquiry. If you need any further documentation, please let me know. 

  
  

  Sincerely, 

  
  

  ****** ******* 

  Director of Customer Relations 

  Dayton Freight Lines, Inc.

  Customer response

  03/24/2023

  
  Complaint: ********
  
   I am not completely rejecting this response.  I will accept once we have received the credit of the overcharge for reweigh on one of the shipments.  Once the credit has been received this case can be closed.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩