ComplaintsforMatt Castrucci Nissan

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  my van i bought from matt castrucci **** **** **** ****** ******* **** ***** has a 5 year bumper to bumper warranty. i bought in 2019. the speakers are blown, shorting out or something and they want to charge me $139 to look at. 5 year bumper to bumper warranty should cover it. he said it was my negligence for turning up the radio ? i told him i was coming across nebraska with windows down and could not hear the radio so i turned it up to hear. should'nt they put speakers in that can handle the volume of the radio to begin with ? please help i cant get nowhere with them. thanks

  Business response

  09/15/2022

  GOOD MORNING,

  I DID CONTACT MR. ******* THIS MORNING AND HE IS BRINGING HIS VAN BACK TO SERVICE WITH IN AN HOUR.

  $139 IS A DIAGNOSE FEE IS PAID IF THE SERVICE IS NOT COVERED UNDER THE MANUFACTURE WARRANTY. I DID WAVE THE FEE TO DO THE DIAGNOSE TO PROCEED WITH FILING THE CLAIM WITH NMAC FOR AN APPROVAL TO FIX THE ISSUE FOR THE CUSTOMER UNER THE MANUFATURE WARRANTY.

  IF YOU HAVE ANY MORE CONCERN REGARDING THE ABOVE MATTER, FEEL FREE TO CONTACT ME.

  THANK YOU.

  ******* *******

  GM

  937-901-5177

  Customer response

  09/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a 2021 Nissan Rogue from Matt Castrucci Nissan on June 18, 2021 for a total price of $37,992.24 after taxes and fees (vehicle price was $35,302.45). On the morning of Friday, November 26, 2021, while backing the vehicle down the driveway the emergency braking engaged and stopped the car despite no obstacles behind or near the vehicle. This problem persisted through the weekend, and I made a service appointment and brought the vehicle into Matt Castrucci Nissan on November 30, 2021 to have the issue addressed. The service personnel could find no issue but said the matter would be reported to Nissan and opened a "Techline" case #********. Several months elapsed while the emergency braking issue persisted, and I repeatedly called and e-mail'ed the dealership (the Service Department, as well as the salesman, Mr. **** *****). My inquiries went unanswered for several months until finally receiving a call from Mr. **** *********, the Service Manager. Mr. ********* asked me to bring the vehicle in for another appointment to run further diagnostics. He also asked me to e-mail to him some photos showing the end of my driveway and the position of the vehicle in the driveway when the issue arises which I did prior to my appointment on March 9, 2022. Mr. ********* assured me his service team would be engaging with Nissan to determine a solution to the problem and would be contacting me. Mr. ********* did call me within 2 weeks with a status update to let me know his service technician submitted another inquiry to Nissan, was on vacation at that time, and would be tending to the issue upon his return. Since that time (more than a month ago) neither Mr. *********, nor anyone from the service department, has responded to follow-up e-mails I have sent (March 27, and April 5) requesting an update. My wife no longer feels safe in the car, she is scared to drive it, and we both want the matter resolved.

  Business response

  05/19/2022

  Good Afternoon,
  

  it is my understanding that the emergency braking system has engaged only in the customers driveway.  The customer provided pictures of the vehicle in the driveway where the incident occurred.  
  

  My technician can find no issue with the system.  The pictures provided shows the vehicle at the end of the driveway in between a brick mailbox structure on one side and a large rock on the other.  
  

  Nissan tech line has suggested that those objects or the shadows from them could cause the system to engage, since it doesn’t seem to happen anywhere else.
  

  Nissan tech line did not provide any solutions  as the problem seems to be isolated to the customers driveway.  
  

  We could not duplicate the concern while we had the vehicle.  
  

  The customer is welcome to call Nissan Customer Service to document the complaint.  At this time, we cannot assist any further.  If the brake unexpectedly engages again, away from the customers driveway, we can revisit.

   

  Matt Castrucci 

   

   

   

• Initial Complaint

  01/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently brought my Nissan Sentra in for an oil change. It wasn't until I made the 1 mile trip that I realized noticed my rear driver wheel cover was missing and the front passenger wheel cover was badly scratched. There was no damage when I dropped the car off so I was very alarmed. I called the service center and spoke with a gentleman that suggested the missing wheel cover could've come off in the car wash and that they would give me a call after looking for it. That call never came. I called the service center for and update and left a voicemail detailing the events- no response. I spoke to an agent during a routine follow-up call a few days later to express my concerns. They said they would forward the info to the service director- I've not heard back. I have emailed Mr. Valentine myself, as well as attempted to reach him at 937-434-4723 as instructed- no reply. I have been bringing my car in to Matt Castrucci Nissan since I moved to the area a few years ago with no issue, and I am highly disappointed at the lack of communication. It's been over a week now with no resolution in sight.

  Business response

  03/07/2022

  Business Response /* (1000, 5, 2022/01/21) */ I will call the customer today and get them taken care of. Matt Castrucci Consumer Response /* (3000, 13, 2022/02/04) */ Received communication from Matt Castrucci Nissan with promise to resolve issue. I spoke with service manager **** ********* and sent photos of my car in at his request. I never heard anything back from him issue was not resolved. Consumer Response /* (2000, 19, 2022/03/04) */ Good afternoon, I would like to report that my issue with Matt Castrucci Nissan has been resolved- they have replaced my wheel covers minus the center cap, and will call me back to the dealership for installation when they arrive. Thank you, ******** ***** Complaint #********

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