ComplaintsforDayton Comprehensive Dentistry

• Initial Complaint

  10/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After receiving two referrals from my regular dentist who is covered by insurance and in my network, I found myself at Dayton Comprehensive dentistry. I had went to the ER the night before my scheduled tooth extraction due to an allergic reaction that was caused by antibiotics for the tooth that needed extracted. I was in so much pain when arriving to my appointment, I was disoriented and would have done anything to have the tooth removed. I did not have my ID or insurance card day of extraction and was told it was fine they had the information in the system from my referral, I was confused and believed my insurance would be covering majority of the procedure and my out of pocket cost would be minimal. I agreed to send in a payment the following Monday, which I did for a total of $194.00. After making this payment I believed my out of pocket cost to be paid in full. I then received a voicemail stating I had an outstanding balance .I called the office and I told her I did not believe I had a balance to pay on. I have not received any statements or proof of payments that were made nor any information or proof that my insurance has not agreed to cover cost. When I spoke with my insurance I was told the dentistry had not filed the claim. I have a previous claim from this office that was filed and covered by my insurance for the pre- extraction appointment. I feel they did not file the claim to obtain my out of pocket payment and feel it is fraudulent because they did not try to bill my insurance for the extraction. Services was great the billing department and charges are what my concern is with.

  Business response

  11/10/2022

  I am writing to you today in response to a complaint filed against our office by ****** ******. ID#********* ****** was referred to one of our specialists for an extraction. That specialist booked out and she was in pain so we offered for her to see another specialist in our office. Upon arrival she was given a treatment estimate, informed her insurance was not accepted at this office and told how much she would owe that day. We normally collect at time of service however ****** was in great pain and pleaded with me to make an exception. You will notice on her signed treatment plan there is a note stating that she agreed to call in on August 1,2022 to set up payment arrangements.That same treatment plan (that she signed BEFORE treatment began) does NOT indicate insurance credits. ****** also signed our financial policy as well as the informed consent stating in several different areas that Dr. ***** would be completing her services. I have made several attempts to have ****** make payments on her account as agreed to no avail. I have highlighted the areas on all documents pertaining to ******'s complaints she has voiced in our office. Thank you for your consideration in this matter. See Attachments

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩