ComplaintsforBottom to the Top Investments LLC

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The place is Shady they don't know what they're doing one place is in Dayton Ohio and the other place is in Pennsylvania they don't know what right hand doing in the left hand is not doing try to get a hold of these people is the most terrible thing ever tried to run a place in Piqua Ohio they are not worth pulling with bad management

  Business response

  05/29/2024

  We are very surprised by this message as this person applied for a unit, has been approved and the agency he is working with inspected the unit today. We have had no complaints from this individual. We do not have multiple locations, we have one location located in Dayton, OH and the phone number is 937-889-9097. However, our phone system may show up as an out of the area area code or a Private number as we do have staff members that may not all have a 937 area code on their phone. However, we do not have any Pennsylvania location and Dayton, OH is the only location, so that statement is untrue. The disputed amount of $30 could only be the application fee that is charged, but there would be no dispute at this point as he has completed a background check and been approved by our time. Unfortunately, we do have to wait on his agency to conduct an inspection of the unit which can take up to 30 days and beyond our control. That inspection as stated was completed today. We are at a loss and have no idea what this person is wanting resolved or what their complaint even is

• Initial Complaint

  07/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been trying to contact you guys and I never get an answer! Like the rest, but anyways I’m guessing you guys had just started managing the Shiloh courts complex, this is the second time in a year this complex has been managed by different people. You guys really need to get in contact with section 8 before putting notices to leave on people’s doors. That’s your responsibility to contact them and let them know that you guys are the new property managers so that y’all can receive y'all money. I just went through this 2 months ago. This is the only way I can reach you guys. So I did.

  Business response

  07/14/2023

  We appreciate your feedback on this topic and we strive to provide the best experience for all tenants. We apologize that your property has experienced turnover, but we did just take this property over in the last 30days and we are working hard to get everything on track for all tenants. We were not provided your name as a tenant that received section 8 assistance and we will start that transfer now. Our phones are answered 9am-5pm Monday through Friday and any missed calls where messages are left are returned the same day if during operating hours. We reviewed our call logs and we only found a few missed calls this week and there are no messages from you or about your unit. Please ensure you are calling ************ *** * ** * and please be sure to leave a message if your call is not answered. We will have a team member reach out to you today

  Customer response

  07/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I live at *** ** **** ** ***** **. The owners of this apartment complex are BOTTOM TO THE TOP INVESTMENTS.. I have tried to contact them numerous times about the apartment next door, but never received a call back. The former neighbors who used to live in that apartment have moved out leaving food and trash everywhere causing the rest of the apartments including the one i am residing in to become infested with cockroaches and it is believed they also had bed bugs. I've also tried to contact them about things that are broke around in my apartment like windows not opening and front door not locking. No one ever answers or calls back about it. They also keep putting notices on my door raising rent but refuse to take care of this place which results in a void contract. Now they are putting a roof on this building and its going to cause the bug issue to get even worse and spread. PLEASE HELP!!

  Business response

  06/15/2023

  We have immediately reviewed this complaint and find it to be inaccurate. All tenants have an online portal to make payments and to request maintenance. Upon review of this system, the tenant that filed this complaint has not submitted a single maintenance request into our system. We also have a phone option to call in maintenance and upon review, we are unable to locate any maintenance requests submitted by this tenant. 

  However, our team has been working in 2 other units at this property and is in the process of replacing the entire roof. 

  Bottom to the Top Investments does NOT own this property, but does manage it and we attempt to be extremely responsive. We have contacted the complainant and he has confirmed that he has not submitted any maintenance request online or elsewhere. He advised he has attempted to email us, but his emails did not go through. We have instructed him how to submit a maintenance request so that we can address his concerns properly

  Our position is that we can not handle a maintenance request if it has not been reported and we are unaware of an issue. This complaint should have been communicated with our company first so we were aware of the maintenance needs and could address, but unfortunately it was not. We believe this complaint will be resolved now that the tenant understand the proper way to report maintenance issues. 

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left me without heat or water from fri to sun. Its now Tuesday still havent heard from them. I managed to get my pipes unfrozen and heat working. They left me to freeze to death.

  Business response

  12/28/2022

  This property was purchased by the current owners on 12-22-2022 (which is not us). We were engaged on the same day by those owners to help manage the properties. Unfortunately, the Dayton region was impacted by a severe cold snap that impacted many many individuals across the region including customers for electric and gas. We received the complaint of no heat on 12-23-2022 according to our records. Our maintenance team responded the same day and attempted to fix the heat issue by installing a new thermostat. The heat was functioning correctly when the maintenance team left that day according to our maintenance team. We received another call on 12-24-2022 that the heat was back off. However, this was a voicemail on our non-emergency line which is not monitored after hours. The next call we received was on 12-28-2022 and our team responded again to the address and repaired the heat which was an issue with the gas flow from the gas line which could have been from freezing slightly. Unfortunately, there were no 3rd party companies available to the large power outage, busted water pipes and no heat calls otherwise we could have utilized one of them as well. This storm created alot of issues for alot of individuals across our region and placed a heavy burden on our maintenance teams and all other businesses working in the environment. We attempted to handle as best and timely as we could We strive to handle every maintenance call with efficiency and speed to ensure the tenants have a pleasant living experience. This problem was resolved prior to receiving this complaint. Thank you

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