ComplaintsforGrismer Tire Company

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid over $1100 to get all of my brakes fixed which included new rotors and brake pads. After about 18,000 miles brakes started squeaking. I took my car to the shop that replaced my brakes originally. After they inspected my car they said both rotors and pads need replaced for the rear of my car. Again, brakes and rotors last at least 30,000 miles. Also note, I rarely drive this car great distances. Just around my suburban town. This is normal driving and I put on about maybe 7-10k miles per year.

  Customer response

  10/14/2024

  I talked to the manager and I'm happy to cancel this complaint as we've agreed to terms of repairs.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased 4 tires on 09/16/2024 with the caveat that I would receive 4 free oil changes. On 10/1/2024 I received my first free oil change with an invoice total of $54.59 The undisclosed additional charges were: $20.00 Grismer Additive Cleaner; 17.99 Oil Filter 100241; 10.99 for an additional quart of synthetic motor oil; with Applicable taxes. I believe this is consumer fraud due to false advertising from the online ad and within the store itself. The details are never explained at the outset of the offer nor do they tell you additional charges have accrued. This is a bait and switch tactic. The initial offer is disguised to generate more revenue and force customers to pay for undisclosed additional services. I would like a refund issued back to my form of payment.

  

  Business response

  10/02/2024

  Mr ****** is well aware of the addition quart of oil for $10.99, the special filter needed for his Volvo for $17.99 and the $20 upgraded conditioner that he approved.  Grismer has a signed work order from Mr ******* approving all of these charges. 

   Grismer clearly states on the bottom of the 4 free oil change card issued to every customer that purchases 4 tires that the 4 free oil changes have a 74.99 maximum retail value, are for MOST vehicles and MOST filters. 

   

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in to Grismer when the check engine light came on. They said it was the catalytic converter and without telling us used an aftermarket catalytic converter. On the receipt you can even see that it says new catalytic converter. Shortly after The check engine light came back on, I brought my car back to the shop and they said that it was the oxygen sensor. They replaced that, then shortly after I left, the light came back on. I brought it back and they said that the first catalytic converter was faulty and they would replace it with a new one because it was under warranty. When I left with it, the light came back on. I brought it back and they replaced the converter for the third time, and the light came back on shortly after. When I reached back out, they refused service and said that I would need to go get a brand new catalytic converter from someone else, and only at that point would I be able to get a refund from them. They’ve put us in a position where in order to get a refund for around $1500 I may need to spend $2000, and that doesn’t guarantee that I get the refund. I have several receipts showing the course of events.

  

  Business response

  10/07/2024

  WE ARE AWARE OF ISSUES INVOLVING THE 2014 CHEV. CRUZE AND HAVE FOUND THAT
  ON INITIAL VISIT 7-16-24 THE VEHICLE FAILED A TEST ON CATALYTIC CONVERTER AS
  WELL AS DOWNSTREAM O2 SENSOR AFTER CONVERTER REPLACED. THE CUSTOMER HAD
  THEN RETURNED TWICE ON  8-3-24 AND 8-15-24 STATING DEALER SAYS OUR REPLACEMENT
  CONVERTERS ARE BAD. AT THIS TIME WE REPLACED CONVERTER 2 MORE TIMES UNDER WARRANTY.
  BOTH TIMES VEHICLE WAS TESTED AND CONVERTER PASSED TESTING, WE STILL REPLACED
  UPON CUSTOMERS INFOMATION GIVEN FROM DEALERSHIP. WE FEEL THE VEHICLE HAS
  GOOD CONVETER ON AND NEEDS A PCM PROGRAMMING. CUSTOMER STATES DEALER SAYS
  STILL NEEDS CONVERTER. THE STORE MANAGER RYAN HAS SPOKEN TO CUSTOMER THAT
  IF DEALER NOW REPLACES CONVERTER AND THEN NECCESSARY DRIVE TIME OCCURS AND IF
  PROBLEM IS SOLVED WE WOULD NEED PART BACK THAT DEALER REPLACES AND REFUND
  FOR OUR SERVICE WILL BE ISSUED. THANKS **** ****** AREA MGR GRISMER TIRE.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my Kia soul up there to get fixed it wouldn’t start the next morning I called them after paying them they are telling me it’s not there problem it won’t even start now

  

  Business response

  10/01/2024

  The customer brought their car in to our Huber Heights location complaining about an issue with the charging system on the car. The vehicle had continuous issues with stalling and not starting over the previous few months. Up to that point, they had installed 2 different batteries from Auto Zone and had an at-home mechanic install an alternator. After this, they were still experiencing an issue. 
  
  Once we had the car in our shop, our technician found that the main power line to the alternator was not re-connected properly by the mechanic who had installed prior to us inspecting it. Our tech found this by testing the voltage on the alternator as it arrived in our shop. It only tested at 11V when most properly working alternators will charge at 12-16V. Our tech properly re-connected the power cable and let the car run for 45 minutes after to make sure the alternator was charging correctly. After the time running, the tech tested the alternator one last time and it was charging at 15.9v and running as to be expected. We released the car to the customer at that point. 
  
  The customer states that once they got the car home, the alternator was only charging at 11V and the next day the car would not start. At this time, I explained to the customer that we would happily inspect the car at no charge to see if there was an underlying concern that was not seen on the initial inspection. This could be a number of issues that caused this, including a used or incorrect alternator having been installed by the at-home mechanic. We never saw the customer again at our Huber store and hope they were able to get their car addressed. We will refund the $55 to the customer as a sign of good faith and consider this matter final. 

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/6/23 I purchased brake work in the amount of $539,85 at the Englewood OH Grismer store. This was for new brakes all the way around. After the work was complete, the brakes continued to squeal each time I stopped. Today, 9/20/24 I dropped my car off at 8:20am having made an appointment to have it looked at today. I took the day off work and paid for Ubers both ways. At 2:30pm, I called the store having not heard from them all day. At this point they informed me that they didn’t think they would get to look at my car at all because there were several in front of me even though I had an appointment. At this point, I let them know that I would just come and pick the car up. I am extremely disappointed because I have been a Grismer customer for many years and have spent a large amount of money at this store. This is the third time in the last year that I made an appointment, only to be turned away without service and having lost a day off from work and the cost of Uber. I am also extremely upset that I cannot get service for my warrantied work performed at Englewood Grismer and will apparently have to pay someone a second time to do the job right because Englewood Grismer cannot be bothered. I would like for Grismer to pay for the cost of repair at another shop.

  

  Business response

  09/23/2024

  I spoke with the customer today and we are providing her with a rental car this Friday morning and addressing her concerns with the brake system, which is still under warranty. 

  Customer response

  09/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The main office and the manager at the Englewood store have both been proactive and wonderful in resolving this issue. My car is repaired and a rental was provided at no cost. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Monday, 5/20/24, Went in for AC issues, they proposed to do an AC general service for $229 to find out if that's all what's needed. I accepted the service, then I was told they suspected some issues with AC compressor and they needed do do additional checkup. This additional check up came to be $150 that I was not made aware off in advance. Then, they said my car need new compressor which would bring the charges over $1000. I declined to install new compressor. So, with shop parts and taxes, I ended up paying them $442 for nothing. They could have done some diagnostic test on the compressor rather than the initial $229 general AC service which in my view is just a trap and a ripoff. Their planned and structured approach to do the service was not in good faith. The additional $150 charged for checking out the compressor should have been included in the $229 general AC system checkup.

  

  Business response

  06/12/2024

  BBB complaint # ********
  
  I am contacting ****** ***** to discuss the issues.
  
    He came in for an A/C service due to his Honda CRV not blowing cold air.  We performed the A/C service for 229.00 which includes hooking up our A/C machine and determining the amount of Freon in the system.  This is always the 1st step when checking A/C.  Without Freon in an A/C system, the Air Conditioning will NOT work at all.  After we evacuated and recharged the system while performing the A/C service the A/C still did NOT work.  We needed to perform further diagnostics to determine the problem.  Theie is a $150 charge for this diagnostice test.  After checking power, ground and pressures in the system is was determined that the A/C compressor was faulty.  Mr Daoub approved the initial A/C service and the A/C diagnostic test, and declined the compressor repair. 
  
  Thanks
  *** *********
  Grismer Supervisor

  Customer response

  06/19/2024

  The Business has refunded $175, and this is satisfactory for me.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Went to Grismer. I was to pay 155 a month. I had the money in my acct. They tried to take 160 which wasn't there. In the same day they tried to get 80 then 40. My credit union shut my acct down for that reason. Had to get new acct. My bill was 1800. They now say I owe 3000 dollars.

  

  Business response

  04/30/2024

  We certainly apologize for the delayed response. Today is the first indication we received that there was an issue with *** ******* visit as we had not received any previous notifications. We have contacted *** ***** in hopes of resolving the issue and are awaiting her return call. 

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2014 Ford Focus and it had engine light came on one day in Aug. 2023. My usual mechanic was all booked up, and I decided to go to my neighborhood Grismer to get this checked out. Prior to going to Grismer, I stopped by the Autozone to get this diagnosed. Autozone's report showed to replace evaporative emission (EVAP) Canister Vent. Went to Grismer on Aug. 8th and explained that I brought a reference paper from Autozone that shows to replace EVAP. Chris, a representative at Grismer, said that they will not run another diagnostic because it is $150.00 but they will make sure that Autozone diagnosed correctly. According to the invoice from Grismer, there is no guarantee this will fix the issue. However, they replaced the vent valve and they also found a broken wire going to the vent valve. total charged $346.01 *On Aug. 15th, the engine light came back on and I took my car back to Grismer. They now stated that they found addition wiring on top of fuel tank damaged and charged additional $281.21 * On Aug. 23r. the engine light came back on, and I took the car back to Grismer. they stated that they have done repairs to wiring for EVAP above the fuel tank and could not duplicate the issue at this time. I thought they already fixed EVAP on Aug. 8th?? *on Sept. 7th, the engine light came back on, and I took my car back to Grismer to explanation. They are now saying that they found a leak at the fuel fill neck and it will cost me $547.60???? * I can honestly say that Grismer is trying to make money off of female customers because they think we do not know about cars. * Why couldn't they diagnose it correctly to begin with? * I took my car back with the same problem for x4 and the issue is still not fixed. and I want my money back. - so inconvenient on my part to make time to take it to them. * I only took my car to Grismer because my mechanic was all booked up for the month of August, and I wasn't sure if this is an urgent issue.

  

  Business response

  10/03/2023

  *** ******* brought her vehicle to our Huber location requesting we replace the evaporative vent valve. She refused proper diagnostic testing to verify whether that would fix the concern with her vehicle. She was told verbally and written on her invoice that there is no guarantee that the part she was requesting would fix her issue. Once installed, our technician found that it did not fix the problem. He performed a free diagnostic service at that point and found wiring to the vent valve that had been chewed, possibly by a rodent. It was explained to the customer that there may be additional issues occurring due to this in the future. *** ******* took the car.
  A week later, *** ******* brought the car back because the check engine light had come back on. Again, we performed additional diagnostic tests at no charge to the customer. Our technician found additional wiring damage on top of the fuel tank needing repaired and a new connector installed. *** ******* approved this work.
  The following week, *** ******* returned with the check engine light and same code. We stated to her and on the invoice that we could not duplicate the concern, but installed a free evaporative purge valve to see if that would fix the issue. The final visit was a week later and we were able to diagnose through an evaporative system smoke test that there is a leak at the fuel fill neck. We gave *** ******* an estimate for repair and she declined and took her car.
  The Huber location attempted to help the customer by installing a couple of free parts and not charging diagnostic services on subsequent visits, but by that time, *** ******* felt her time had been wasted and her car wasn’t fixed.
  
  I have spoken with *** ******* and she has agreed to a refund of $250 for her loss of time in the transaction. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took our car in due to it not stopping. Techs took a listen, stated it "sounds like no compression". Quick Google search for " no compression" leads to multiple results all indicating a quick fix that doesn't require taking the engine apart (thos quick fix was ultimately what fixed the car and I did it myself). The techs recommended (pressured) us to authorize further diagnosis to make sure it was a compression issue. Once they confirmed a compression issue, they stated I needed a new engine. When we got it home to try our own fix, we discovered Grismer Vandalia had stolen my spark plugs, possibly to make the "new engine requirement" more necessary than it was. The plugs were replaced in June, so 3onths before this. There were under 100 miles put on the plugs--the compression issue came from sitting in my driveway while I was working from home. Once we replaced the sparkplugs and bled air, the engine started up IMMEDIATELY and had no further issues. The only tool needed was an awl to press down a single spot to bleed air out. On top of this, the front tire came back from Grismer Vandalia with a bubble in the sidewall. The tires were purchased from Grismer (where they lost the wheel cap).

  

  Business response

  09/18/2023

  I have reviewed the customer's complaint and spoken with our Vandalia location. Mr. ****** also called our office as well and he and I spoke about the issues he had and requested we refund him the diagnostic charge and give him a new set of tires. I explained that I am currently looking into all of the facts related to the situation and will contact him no later than Wednesday this week. 

  

  Business response

  09/19/2023

  To whom it may concern,

   

  After researching the customer concern, I found that the technician correctly diagnosed the loss of compression in the engine on the customer’s **** Fiat 500. However, in this engine, a little more further investigating would have found a common problem with compression issues after the engine had sit unused for a period of time.  More importantly, the spark plugs, ignition coils, & air filter housing were not reinstalled properly after the diagnostic test and before the car was towed back to the customer. This was poor customer service and quality control. I have discussed that with the customer & apologized for his experience. I explained that I will have a discussion with the technician and manager about what is expected when we return a car to a customer.

   

  Related to the tire issue the customer wrote about, the car was towed into our shop and towed out. A bubble on the side wall of a tire indicates an impact break, where the tire had been run into a curb, pothole, etc. which causes the belt in the sidewall to break and push out against the rubber. For that to happen, the car must be able to be driven, which it was not while in our possession. The impact break occurred at some time before or after the car was at our facility. The customer understands this and knows that we will not be reimbursing him for a tire expense. At the end of the conversation, the customer was satisfied with the result. The customer spent $298 with our company, but for his time & trouble, we are refunding him $400 by check from our office.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took my car in for an Oil change and requested them to check one tire for a possible leak. I told them that I had a $25 off coupon to apply and was told no problem. I showed the discount card and was told it was taken off. They called me later saying that the tire was fixed and that an alignment was needed, which I agreed to. When I picked up my car, I was told the $25 discount could not be applied since I was not using a Grismer credit card, something I didnt know up front, but said ok. The sales person told me they applied a $20 discount off of the alignment charge and the total came to $240. The oil change was $39.99, the alignment was $109.99, the tire repair was $29.99. add shop fee's of $15 and disposal fee of $2.50. Without telling me they charged me an additonal $50 for the oil change for the "best package" this was neither explained, asked, or informed before they did it, they said I got it last time, but I very specifically declined that the last time I was there. This is deceptive and manupulative, and in my opinion theft. I mentioned it at the store and they just shrugged and ignored it. I signed the receipt but did not fully understand the charges until after my card was taken for payment and i had time to read over the invoice more. All I was given as a receipt was the original invoice, not the actual recipts that I normally get. Worst service I have ever had in that store since I started going over 15 years ago. I want the $50 "best oil change add on" refunded, something I was FORCED to get since I was not told or asked about the service.

  

  Business response

  04/12/2023

  Grismer is contacting Mr **** to let him know we will be refunding the $50 charge that he is complaining about.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩