ComplaintsforGreenscapes Lawncare LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We found Revolution Landscape (Greenscapes), also DBA as **** *****, on Thumbtack and after a brief exchange, decided to work with him as his estimate was fair and he seemed knowledgeable. We paid the deposit 6/29 and never heard from him until the week of 7/22. We weren't "concerned" because he said it would be ~3 weeks before he could begin. The job should have taken a week, per his estimate, but by 7/31 it wasn't finished. He said "issues with the materials/workers," seemingly believable because of the pandemic. We spoke with him that day and he sold us on putting pavers over the concrete, plus landscape, and the design looked great, so we agreed to extend the work. However, after we paid the deposits, he disappeared. We assumed he took the money and ran, so we stop paid the deposits, at which time he reappeared. He said there was a "family emergency" out of town. Against our better judgement and since the work wasn't finished, we had no stairs, the yard was a disaster and he had prepped the concrete for pavers making it unusable, we allowed him to finish, but would not pay until he was done. He finished on 9/30 and we paid him the balance of what was owned. At that point he also disputed the stop payments and has been overpaid by ~$4500. We contacted him and he said he would return the money, but that his "payment processor" said they never got it and to send receipts. We did and heard nothing. We sent a formal letter, from us, overnight USPS priority mail on 11/12/21 providing the evidence and the demand, giving them 15 days. We also sent a copy of the letter to his agent listed on the Ohio State LLC website as well. Still no response forcing us into the next steps to collect the money owed to us. We found feedback on Yelp and Thumbtack indicating this is pattern behavior and that they had changed their name from Greenscapes to Revolution. We want the money owed to us returned and for them to make good to anyone else they have done this to.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.