ComplaintsforProfessional Pavement Services

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a new concrete driveway pour in June of 2022. They driveway has cracked in several places. The end of my driveway has completely broken off. I paid almost 20,000 dollars . I cannot get anybody to actually come and look at the damage. I’ve been told to submit pictures which I have done and they would get me on the books but now nobody will return my messages or calls

  

  Business response

  04/20/2023

  We have communicated with **** (the husband) he has expressed that he is fine with the driveway. We have already been out at least once to repair the crack. 
  We have also discounted their driveway by half. So they only paid $9800 out of the $19,249.58 that was the original cost. We will reach out to the customers again today or tomorrow to see what else we can possibly do. If the husband is satisfied and the wife is not I do not know what else we are able to do.

   

  Shelly ****

  Customer response

  04/21/2023

  I am rejecting this response because:  this company has not been to my house to repair anything and my husband has never said he was satisfied  and surely did NOT discount any money off the the original money of over 19 thousand cash that we paid for the driveway.   This company needs to stand behind their work  and not make false accusations.  Their response is definitely not acceptable to my husband our myself ! 
  
  Regards,
  
  ******* ****

  

  Business response

  05/09/2023

  We were out there working on the repair on 4/28. We are also scheduled to be out there again tomorrow to complete all repairs. At that point everything should be satisfactory to customer. We are doing what we can to correct issues the best we can. 

   

  Shelly R***

  Customer response

  05/09/2023

  My husband talked to Travis and said the company would be at my house on May 4th 2023 to cut the apron of my driveway back 6 inches from side to side and re-pour that section.  May 4th has come and gone and nobody showed up or called to say they couldn’t come.  We paid over 19 thousand dollars cash to have this driveway put in and we’re expecting it to last for longer than a year before it started to fall apart.  This company has done nothing but lie about the entire situation.   Either fix the driveway correctly or give us the entire amount that we paid for the driveway back.  
  Regards,
  ******* ****

  

  Business response

  05/15/2023

  This repair has been completed. I do not know what else is expected on our part. At this point in time I believe Professional Pavement Services has done what it can do remedy the issue.

   

  Shelly

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We signed a contract with Professional Pavement Services on December 3rd, 2021 for snow removal for the 2021-2022 season for the ****** ****** ******** ****** located at **** ******** ****** ******* ** *****. Before signing the contract we made it clear to Nick C******* that as this was a government building, we would NOT want service on weekends or federal holidays. We also discussed worst case scenarios and having a fixed price for each snow occurrence. We even discussed if there was an event and they went out the night before to get a head of a storm, they would not then go again the next morning. They performed services on weekends and holidays. They made numerous trips for the SAME snow occurrence. We even notified them that the office would be closed for 4 full days during the big snow storm and that they could wait to take care of it after the storm. They decided to over treat the parking lot and side walks over and over again. I am also suspicious as to why they waited until near the end of the snow season to bill us. They had our business mailing address, email and phone number. I believe they thought that as this was a government building they could price gauge us. Initially Travis another manager at Professional Pavement Services informed us that they would correct all our invoices to reflect the contract. He told me on numerous occasions that he was working on it. Finally on March 2nd, he said he had started the revisions and the final bills would be emailed to me by end of day Thursday, March 3rd. However, instead of getting the revised invoices they sent an additional invoice. I made numerous calls and finally spoke to the owner Matt K***** on March 21st and he told me he would NOT modify any invoices. He said go and file a complaint with BBB. He didn't care, because I was the only one. We truly believed that by hiring a BBB accredited business, we would be hiring an honest and ethical professional business. Sadly, this company is not.

  

  Business response

  04/11/2022

  The consumer wanted service only Monday-Friday, no holidays, which is not feasible.  If there is a snow event, they need to be able to maintain the property at anytime to cover the liability that they have to keep the property safe.  Consumer is asking them to go against their policy and the contract by stating they will not allow service at these times.  Again, by dictating the time they are able to access the property, they are putting the business at risk for failure to keep property safe.  If they are unable to access the property as snow accumulates, it is harder on the equipment and scheduling is done by zones/areas.  It is near impossible to add consumer at a day that they want if the weather is bad.  The contract that was provided was amended by consumer, which does not mean the business is accepting of the change.  Consumer cannot change a contract.  Rock salt was applied per occurance, not per snow event.  The business is unwilling to change the bill and the total due.  They have already tried to work with the consumer and feel they have done enough.  Work was performed and should be paid for.  Business stated that no one wants to service this consumer because everyone that works with them has the same issue.  They try to not pay the bill, claiming something was done wrong. 

  Customer response

  04/11/2022

  I am rejecting this response because: They are stating that we modified their contract. Their employee Nick C******* typed the contract and it clearly stated no service on weekends and federal holidays. If this is against their policy, why would they include that on the contract that THEY typed? I also want to reiterate, that they "OVER" serviced this property. Please see the attachments. 
  
  Regards,
  
  ****** *****

  

  Business response

  04/20/2022

  I am not sure what the purpose of the invoices she submitted are for. We serviced the property when we serviced everyone else on the route. We did not and have not received complaints from any of our other customers in ****** from the same billing times. 

  Job Note says they "require" service. Again they did not agree to have special services for "clean up" because they did not want serviced during the designated routes. That would have been a "service charge fee" because it was above and beyond their contract". It has been explained multiple times that we will not go back to their property after we have already passed them for the same price. Yet they expect that to be part of their contract and pay the same price. 

  We have the belief that this claim is unfounded and unfair as we carry the liability on that property as long as it is under contract. We must service as needed so no one gets hurt. 

   

  Shelly R***

   

                                                                          

   

  Customer response

  04/20/2022

  I am rejecting this response because: 

  I am not sure what the business means by me submitting the invoices. I submitted a copy of the contract, per the request of the BBB. My concern is that they are trying to take advantage of us. They did not invoice us until near the end of the season. They did not tell us that our building would be serviced an a routing system. Nothing is in their contract. We never would have hired them if they had informed us of these guidelines. They failed to disclose these items, so they could try and strong arm us into paying for services we did not agree too.

  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩