36 Customer Reviews
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Review from DAVE T
1 star10/29/2024
They suck at trash pick-up never on the day scheduled to pick-up very poor run company. gave them a 1 star rating for this company you need a ZERO.
Kimble Recycling & Disposal, Inc. Response
10/31/2024
Mr. ******, we apologize for the current delays you are experiencing. Unfortunately, we are there is a nationwide shortage with drivers that have their CDL license. We are continuing to grow our team so that we can get our routes back on schedule. We appreciate your patience and understanding through this difficult time. If you have any further questions, please contact Customer Service at *************** **** *****Review from Misty A
1 star10/05/2024
The only reason I’m leaving one star is because leaving zero is not an option. This company is ridiculous. My trash was not picked up on the scheduled day. Why? When I called I was informed that the driver couldn’t get our trash because there were bees flying around it. Ok fine. I checked for bees: NO BEES. I asked if the trash could be picked up asap. The woman informed me that my trash will be picked up today. Next day the trash is still sitting on the sidewalk. I call again. This time I am told someone will call me back with an update and my trash will be picked up as soon as possible. This has been happening every single day for 6 days. Why hasn’t my trash been picked up? It looks horrible on my sidewalk and my neighbors are furious, as am I!! Not once have I received a call back with an update. I’ve called once a day. My husband has also been calling. Trash night is tomorrow night. This trash has been sitting out there for almost a week!?? Every day I add a bag. Get it together KimbleKimble Recycling & Disposal, Inc. Response
10/08/2024
Thank you for contacting Kimble Recycling & Disposal! Can you please provide your account information so that we can look into this issue for you? We look forward to hearing from you!Review from Kayla B
1 star09/03/2024
Recently bought a house and the previous owners had service through Kimble. They still have all 3 of their cans sitting outside on my front porch, and told us 6 different times they would be coming for pickup. It’s now been 11 weeks since they cancelled service, which we were originally told it takes 4-6 weeks for pickup. So unprofessional. Every time we call they tell us to take them back ourselves. No, not unless you’re giving us gas money. It’s not our responsibility.Kimble Recycling & Disposal, Inc. Response
09/10/2024
We apologize Ms. ***** for the delay in cart removal. Can you please provide us your address so that we can look into this and help get the issue resolved. Thank you!Review from Ashley K
1 star08/14/2024
Absolutely worst trash service we have ever had! They are constantly spilling trash into our yard and not picking it up. Pretty much every week we have to go out and clean up the yard after they come. They dropped a couch we threw away in our yard causing damage to our lawn, which they then left in our yard, only coming back for it after my husband called and demanded they come and get the couch. This was a large scheduled pick up, by the way, so they should have been prepared to pick up the couch. Just this week they didn't even bother picking up some of our trash. Over priced for the horrible service they provide. I wish ********* would go back to ********.Kimble Recycling & Disposal, Inc. Response
08/16/2024
We apologize for the service issues you are referring to. We take pride in our service and want to do our best in providing the excellent service that should be expected. If you can please provide your address or contact Kimble Customer Service, we can look into this for you. You can reach us at *************** **** ****. Thank you for being a valued customer of Kimble Recycling & Disposal.Review from Bri M
1 star08/13/2024
We have paid Kimble for trash pickup at the end of July, with service active since August 3. They still haven't showed up for 2 straight weeks, and have on multiple occasions lied and said they would show that day we called to find out why the paid-for service wasn't provided. Strangely, we haven't been credited the half a month of service back. Taking someone's money, and withholding the agreed upon services seems to be a dishonest business practice.Kimble Recycling & Disposal, Inc. Response
08/14/2024
Thank you for the information, Ms. ******. We apologize for the inconvenience of a missed stop on July 9th. We are showing your actual start date with Kimble was Aug 9th. We do agree there was a service issue for the first week. We did dispatch a driver to the service location on Aug 13th and it was confirmed service at 6:50p. We have taken the necessary stops to remind the driver this week of the new service location on the route. We appreciate your patience and understanding in getting the issue resolved. Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.Review from Melissa V
1 star02/01/2024
Prior to Kimbles buying the trash company that went out of business due to death of the owner, I made payments 1x a year for my convenience as a working parent. I knew at the beginning of year it would be one bill I wouldn’t have to worry about til the next year. Kimble’s has raised their prices twice in the short time couple years we’ve had them. They charge $1 per month late fee, charge for paint cans in trash. Yet showed up late to pick up trash several times in 2023. Now because my first quarter payment of 2024 bill is due and it has the $20.90 from their increase that I still haven’t gotten to yet, I am all of a sudden on a “credit hold” and have to make a payment before anything is picked up. I literally pay in advance for a full year at the beginning of every year and they are petty enough to stop services while I’m not even past due on a my normal routine, just their greedy increase. I don’t like giving my money to Kimbles. It’s been nothing but issues.. I wish someone else would start residential trash services in this county.Review from TONY G
1 star01/10/2024
HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THIS SO called company. Sad they are allowed to conduct business at all. .Kimble Recycling & Disposal, Inc. Response
01/11/2024
Please reach out to Kimble Customer Service at **************, Ext. **** with your account information so we can look into your issue. I am unable to locate an account for you. We look forward to speaking with you! Thank you for helping us help you!Review from B. H.
1 star10/05/2023
Worst trash company in the area bar NONE, none of my neighbors (who were all smart enough to dump Kimble) have these issues, so their constant excuse "It's the nationwide driver shortage" is just another of their frequent lies. They are virtually always 1 or 2 days late, I have trash cans sitting at my curb half the week because you never know when they will decide to actually do the job you pay them for. The worst is their so called "recycling service", it's supposed to be every two weeks but they only pick it up when they feel like it, usually they just drive by and lie that the can wasn't out, when you call customer service you get nothing but rude excuses. How this horror of a company is still in business is beyond me?Kimble Recycling & Disposal, Inc. Response
10/10/2023
Thanks ***** for contacting us. We reviewed your account and see that there has been no communication with Kimble since June 2022 regarding service issues you are stating in the review until October 5, 2023. We have attempted on a couple occasions to contact you regarding the comment without success. We have closed your account and will be removing the Kimble carts as soon as possible. If you have any further questions, please contact Kimble at *************** **** *****Customer Response
10/12/2023
Kimble, you once again astonish with your utter lack of customer service; a customer places a well-deserved negative review on BBB and your response is to close their account out of spite? I can only assume (from the slew of negative reviews here) that the check of mine they cashed last week won't be reimbursed; even though I'm quite upset with Kimble stealing my money, it will be a relief not having to deal with them anymore.Review from Cynthia G
1 star08/24/2023
Customer Service is a joke, nice people but no follow through. When a pick up is missed, you are continually told that they will be out the next day but they never show. Unfortunately the City limits our options. Calling them next to log a complaint.Review from Tony I
1 star08/21/2023
They SUCK that's all I can say period. They never come on the day they suppose to come. The same sorry excuse when you call them (sorry were under staff) there done.Kimble Recycling & Disposal, Inc. Response
08/22/2023
We apologize for the delays that you are experiencing. The shortage of drivers continues to be a nationwide issue. We are working continuously to hire and train drivers so our customers will receive the service they expect. We appreciate your patience and understanding during this difficult time. If you have any questions or concerns our Customer Service Team can be reached at *************** **** *****
Customer Review Rating
1.06/5stars
Average of 36 Customer Reviews
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