4 Customer Reviews
Review from Daelynn D
1 star02/24/2024
I have ordered a press with a mold more than 3 weeks ago and have not been sent a tracking number or any contact when calling their phone number. Straight voicemail every single time! Very outrageous for a company to not have any contact or atleast update their clients on their orders. Order #**** still has not been fulfilled and have no way of contacting them to cancel my order which was $1,000 and I feel robbed/scammed out of my money and time wasted calling and emailing.Definitely not a happy customer and not very responsible and professional of a company......Review from Elmien W
1 star08/31/2023
Ordered press in July, eventually received my package on 26/08/2023 but 2 extra molds that I payed for not included. On the invoice it showed back ordered. Sent a email informing company. Mr **** ***** replied on 28/08/23 "Im sorry about that. I can send them out for you now or issue a refund if you would prefer that. " I need them so requested that they send it with courier service like Aramax as the postal service is shockingly bad and to South-Africa this method take forever. Mr ***** did not reply in anyway. I then attempted the chat service on their website and also Facebook messenger to no avail. Not being funny in my currency these items is a huge expense. Anybody have any advice for me please????
Bath Bomb USA Response
09/05/2023
I have been in contact with the customer and we have agreed to send the items to ************ via DHLReview from Jamie C
5 stars08/22/2022
They offer top notch products with great customer service. Best value on the market in the bath bomb equipment space.Review from Irena L
1 star07/23/2022
I ordered a drying mold from this company two weeks ago.I received no confirmation of my order. I have been trying to contact them about the shipping of my order. Last week they told me that they were packaging it. the once, I reached them and they responded.They do not respond most of the time. I need a tracking # if they have shipped it. If they have not, I need for them to let me know when they will ship it.Company is non responsive.Bath Bomb USA Response
07/25/2022
We are sorry but the inventory was wrong on our drying trays and we were oversold. We have processed a refund for your order. Sorry for any inconvenience this may have caused.
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