Customer ReviewsforPersonalHour

Quality craftsmanship. Excellent design. Top notch communication and customer service. No hassle shipping and ease of set up. This is what doing business with a small owner operator business is like and Personal Hour hits the **** in all areas. A great product with incredible value with a company run by a smart and successful business woman. Highly recommend - 5 stars!

I have purchased eight reformers nano Classics with adjustable food bar from personal hour. About three months ago. They were custom made and shipped and arrived in time for my studio opening. Its been about a month and a half, and so far only positive feedback from everyone has been using their reformers. Personality was easy to reach out to through email phone and social media and they were able to answer all our questions.

I recently purchased a reformer from Personal Hour, and I am pleased with the product and service. Although it took several weeks to receive my Reformer, I appreciate the customer service. They kept me up to date with the status of my purchase, helped me put together my machine, and resolved any issues I may have noticed with the product as quickly as possible. They made sure I was happy with my purchase and went above and beyond to ensure I received a high-quality product. Personal Hour made reformer pilates even more accessible to everyone by providing economical, high-quality machines. Given the competitive price, the Nano Elite is a beautiful machine, although not perfect, but I'd say it's worth the wait!

I ordered 10 reformers for my studio that I will be opening up. I felt the urge to review and share my experience. I first spoke with the owner who accommodated me very well. She put the order into production with the hope that I could pay on a certain date. I had to wait for my business loan to get approved. Initially, I reached to PersonalHour so I knew how much I was to spend but would call back once I had the loan. ***y were able to get my order started, but there may have been some miscommunication on when I was able to pay it because the loan was held by the bank until the underwriters were back from vacation. ***y are a small business and are family, so I can imagine this caused issues with production as it was a very large order. I did reach out and speak with someone to inform them that I will be paying but need to wait for the loan. I think this caused issues with their production. Some things that I like about this business: (1) It is owned by a woman who has a background in technology. She is passionate about pilates and fitness and decided to start her own business with her father, who helped her make her first reformer named after her Mother, *****. (2) *** machines get great reviews and seem sturdy and strong. ***y are very attractive too.(3) ***y do a great job with communicating via the message app and someone will get back to you ASAP if you have a question.(4) ***y have affordable prices and make Pilates and fitness accessible. About shipping: If you order from any reformer company, production usually takes 3-6 months. This is how it is and it is not just Personalhour. In fact, PersonalHour says it will be less (6 weeks for production and then shipping). If you want the shipping expedited it can take less. Otherwise, shipping is 7-11 weeks based on their website. ***y are upfront about this and send you an email with information about your status. Again, this is really no different than if you order a custom reformer from Balanced Body.

Do not order from here unless you want to wait 3 months for your machine, You will get a run around and excuses. I was offered an upgrade and as of right now I’m waiting on new wheels bc the carriage does not run smooth. I could go on about many of issues with this company that are still unresolved. Stay away!

I recently ordered the Janet 2.0 in-stock option from PersonalHour, and I couldn't be more pleased with my experience. From the moment I placed the order, the process was seamless and efficient. The reformer arrived just 4 days later, which was much quicker than I expected. The Janet 2.0 itself is fantastic. It is well-constructed, easy to set up, and has significantly enhanced my home workouts. The quality of the materials is excellent, and it's clear that a lot of thought has gone into the design to ensure both functionality and durability. I had a few questions about the product after it arrived, and the customer service team was incredibly responsive and helpful. They addressed all my inquiries promptly and professionally, which made me feel confident in my purchase. Overall, I am thrilled and very happy with my purchase. The Janet 2.0 has exceeded my expectations, and I would highly recommend PersonalHour to anyone looking for high-quality Pilates equipment and excellent customer service. This has been one of the best shopping experiences I've had in a long time.