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          Find a Location

          The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Wendy's Company Headquarters & Corporately Owned Locations

            Fast Food Restaurants
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            On October 16, 2022, BBB identified a pattern of complaint after a file review was completed using complaints and customer reviews in our file between March 1, 2022 to September 30, 2022 from customers with whom the business had a marketplace interaction or relationship.
            Their communications allege:
            1. Failure to refund orders received through the Wendy's App. Customers state they do not receive order or order is incorrect and they are unable to obtain refund.
            2. Failure to address customer's concerns/problems through BBB. Wendy's is nonresponsive to customer's complaints filed with BBB.
            3. Failure to address customer's concerns/problems through Wendy's customer support via email, chat or phone calls in a timely fashion or at all. Customers state when trying to contact Wendy's support in any way, they cannot reach customer service representatives, or wait for three hours or longer to do so.

            As of October 31, 2022, the business has failed to respond.  BBB attempted contact with the business concerning the pattern of complaint still being present on January 22, 2023, April 18, 2023, and March 18, 2024.

            Alert:

            While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated in April 18, 2023 that it will not accept or respond to complaints forwarded by BBB.  Please see response from business:

            "We are not interested in addressing issues raised on a platform not supported by our organization. "

            Additional business information

            Additional Info:
            The Wendy’s Company (“The Wendy’s Company”) is the parent company of its 100% owned subsidiary holding company Wendy’s Restaurants, LLC (“Wendy’s Restaurants”). Wendy’s Restaurants is the parent company of Wendy’s International, LLC, formerly known as Wendy’s International, Inc. Wendy’s International, LLC is the indirect parent company of Quality Is Our Recipe, LLC (“Quality”), which is the owner and franchisor of the Wendy’s® restaurant system in the United States.  As of January 1, 2017, the Wendy’s restaurant system was comprised of 6,537 restaurants, of which 330 were owned and operated by the Company.

            See all additional business information

            Contact Information

            1 Dave Thomas Blvd

            Dublin, OH 43017-5452

            Get Directions
            Visit Website
            Email this Business
            (888) 624-8140

            Customer Reviews

            1.07/5

            Average of 92 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            280 complaints closed in last 3 years

            127 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The scope of this BBB Business Profile concerns The Wendy’s Company corporate headquarters in Dublin, Ohio and corporately owned and operated stores nationwide as well as marketplace interactions involve the Wendy's App.  As of January 2, 2022, Wendy's reported that there were 5,938 Wendy’s restaurants in operation in the United States, of which 403 were operated by the Company and 5,535 were operated by a total of 228 franchisees.   BBB's publish separate business profiles concerning independently owned and operated franchise locations doing business as Wendy's, and these other Business Profiles are available by searching at https://www.bbb.org/en/us/

            Business Details

            This is a multi-location business.

            Find a Location

            The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1 Dave Thomas Blvd, Dublin, OH 43017-5452
              Email this Business
              BBB File Opened:
              2/4/1973
              Years in Business:
              55
              Business Started:
              11/1/1969
              Date of New Ownership:
              1/1/2008
              Type of Entity:
              Corporation
              Alternate Business Name
              • Wendy’s Restaurants, LLC
              • Wendy’s International, LLC,
              • Quality Is Our Recipe, LLC
              • The Wendy's Company Headquarters
              • Wendys
              • Wendy's Old Fashioned Hamburgers
              Business Management
              • Mr. Randy Morgret, Claims Manager
              • Ms. Monica D. Bates, Claims Supervisor
              • Ms. Rachel Mooney, Consumer Relations Coordinator
              • Ms. Liliana Esposito Esquire, Chief Communications Officer
              • Ms. Robin Maxwell
              • Mr. Michael G Berner, Vice President - Corporate Securities, Counsel & Chief Compliance Officer & Assistant Secretary
              • Mr. Gunther Plosch, CFO
              • M. Coley O'Brien, Chief People Officer
              • Mr. Kevin Vasconi, Chief Information Officer
              • Heidi S Schauer, Vice President, Communications, Public Affairs, and Customer Care
              • Ms. Kate Bentley
              • Mr. Kirk Tanner, CEO
              Contact Information

              Principal

              • Ms. Robin Maxwell

              Customer Contact

              • Ms. Kate Bentley
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              281 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              The date of the transaction was 11/14/24 Ordered online and missed items, could not reorder missed items due to a terrible Compensation for missed items, 6.50 dollar delivery charge and only got 6.09 back for missed items and unable to even reorder them without paying an extra 6.50 in delivery fees for a mistake that didn’t have anything to do with me. Penalizes customers for own companies mistakes.
              Read 280 More Complaints

              Customer Reviews

              92 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Greg D

              11/16/2024

              Used the ******* app to order this order. As instructed by the app, I went to the drive though and waited in line. When I got to the speaker, I was told to park and go in the store to pick up the order. When I asked why the app told me to go to the drive through, I was rudely told " I am just doing my job, you'll have to go inside sir." ** I went inside and waited in another line. WhenI was finally waited on, I was told "it's going to be an hour to get a baked potato." I asked if my card could be credited with the price of the baked potato, they could not. I had to wait 25 minutes to get my order, while customers who drove up and walked inside way after I did had their order and were on their way. I was never offered an apology or any consolation for the poor management the this store. Store number ********, *************************************************. Shame on me for using the ******* app. RIP **** ******. This company has lost it's way.When I did pick up the order, there were no napkins, butter for the potato. I had to ask again for the fries which were missing. I understand things happen, but the poor attitude of the employees was so disappointing. I was made to feel like a burden they had to do their jobs. This was the worst service I have had at any ******* in DECADES.
              Read 91 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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