ComplaintsforCabrera Property Homes LLC

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired them to install a patio slab. They were to take the old one out and put a new one in. I talk to Fernando on the phone, but his non-English speaking subs do the work. They completed the work. It was laid down in two batches. It was two different colors. 

  On March 14, 2023 I contacted them because there was a lay of cement which moved up. About 1/3 of the patio cracked and turned to sand.  he came out and smoothed it, but it cracked, and he came out two more times. Within three hours it was cracking again. 

  Now it is cracking around the perimeter. 

  Business response

  05/28/2024

  Thank you for contacting us, we will contact you for inspection of the work and do necessary repairs . Thank you for your understanding. 

  Customer response

  06/10/2024

  6.10.2024 Consumer called BBB stating that the business told her they would get in touch with her last week. She has not heard from the business.

  Business response

  07/08/2024

  The repairs have been completed

  Customer response

  07/08/2024

  7.8.2024 consumer notified BBB that the business has completed repairs and her complaint can be closed.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cabrera Property Homes LLC installed concrete pavement on my backyard 11/10/2022 for me. After a few months, i noticed a crack on the main pavement and another crack on the side of the stairs so contacted him to about crack and he promised to come and repair it but I am yet to see him come and repair. I have been trying to reach him, but he has refused to pick my call or respond to my text messages till date. I thought he did not come because of the winter but that is not case. This is very frustrating. I paid a lot of money for this. He has to come and repair or refund my money. please help me resolve this issue. Thanks Here is the business's information:Cabrera Property Homes LLC Business Headquarters Location ***************************************************************************************************** phone number:************** I also have a number he provided me as ************

  Customer response

  07/23/2024

  
  
  ---------- Forwarded message ---------
  From: AMA Asante <amasare1@gmail.com>
  Date: Wed, Jul 17, 2024 at 4:33 PM
  Subject: Fwd: Alma Santiago 732-979-1009 Complaint: Cabrera Property Homes LLC
  To: kgiere@centralohio.bbb.org <kgiere@centralohio.bbb.org>
  
  
  
  
  ---------- Forwarded message ---------
  From: AMA Asante <amasare1@gmail.com>
  Date: Wed, Jul 17, 2024 at 12:24 PM
  Subject: Re: Alma Santiago 732-979-1009 Complaint: Cabrera Property Homes LLC
  To: Kathy Corner <kcorner@centralohio.bbb.org>
  
  
  Hello Kathy,
  
  I meant to send the bolded message below  to you but I just realized I sent it to myself. no wonder i did not get a reply from you.SMH, I am trying to reach out to someone in your office but no luck. Can you possibly call me @ 732-979-1009 ?
  I am also trying to add this response to BBB but it is not working so I am sending it to you if you can add it for me.
  "Hello BBB,
  I have attached the chat history between me and Cabrera property home company. I notified him when I saw the crack and he had promised to come and fix but never showed up. I made him aware before one year of the initial work. II am reporting it now because I thought he would come and repair it but he is not and now he is not answering my calls indicating that he is refusing to do the right thing. I have paid a lot of many, and this concrete and it cracked after a few months.  so, I informed him on time, as early as possible but he refused to come and since I hoped for him to show up, I kept calling him and texting that is why it took me this long to report to BBB after I realized he was not willing to repair the treble work he did.   Please help me resolve this issue. Thanks"
  
  
  
  i have attached the chats
  
  
  
  thanks
  
  Ama Birago <amasare1@gmail.com>

  Customer response

  07/23/2024

  
  
  ---------- Forwarded message ---------
  From: AMA Asante <amasare1@gmail.com>
  Date: Wed, Jul 17, 2024 at 4:33 PM
  Subject: Fwd: Alma Santiago 732-979-1009 Complaint: Cabrera Property Homes LLC
  To: kgiere@centralohio.bbb.org <kgiere@centralohio.bbb.org>
  
  
  
  
  ---------- Forwarded message ---------
  From: AMA Asante <amasare1@gmail.com>
  Date: Wed, Jul 17, 2024 at 12:24 PM
  Subject: Re: Alma Santiago 732-979-1009 Complaint: Cabrera Property Homes LLC
  To: Kathy Corner <kcorner@centralohio.bbb.org>
  
  
  Hello Kathy,
  
  I meant to send the bolded message below  to you but I just realized I sent it to myself. no wonder i did not get a reply from you.SMH, I am trying to reach out to someone in your office but no luck. Can you possibly call me @ 732-979-1009 ?
  I am also trying to add this response to BBB but it is not working so I am sending it to you if you can add it for me.
  "Hello BBB,
  I have attached the chat history between me and Cabrera property home company. I notified him when I saw the crack and he had promised to come and fix but never showed up. I made him aware before one year of the initial work. II am reporting it now because I thought he would come and repair it but he is not and now he is not answering my calls indicating that he is refusing to do the right thing. I have paid a lot of many, and this concrete and it cracked after a few months.  so, I informed him on time, as early as possible but he refused to come and since I hoped for him to show up, I kept calling him and texting that is why it took me this long to report to BBB after I realized he was not willing to repair the treble work he did.   Please help me resolve this issue. Thanks"
  
  
  
  i have attached the chats
  
  
  
  thanks
  
  Ama Birago <amasare1@gmail.com>

  Business response

  07/24/2024

  good morning, 
  the complaint received is for picture 6453 and 6450. 
  6453: shows a joint where the new concrete joints existing concrete (pic 6454) as concrete settles the joints will crack (see pic 6449); this is normal condition. 
  picture 6450: shows a hair crack on the main slab; the cause of the crack is from settling - we can fill this crack  tat a small cost of $100 but will continue to crack eventually since is concrete. 

  Business response

  07/24/2024

  pictures attached. good morning, 
  the complaint received is for picture 6453 and 6450. 
  6453: shows a joint where the new concrete joints existing concrete (pic 6454) as concrete settles the joints will crack (see pic 6449); this is normal condition. 
  picture 6450: shows a hair crack on the main slab; the cause of the crack is from settling - we can fill this crack  tat a small cost of $100 but will continue to crack eventually since is concrete. 

  Customer response

  07/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21693440
  
  I am rejecting this response because:  
  1. ( 6453: shows a joint where the new concrete joints existing concrete (pic 6454) as concrete settles the joints will crack (see pic 6449); this is normal condition.)

  This was never explained to me before job was done, he is the expect who knows what happen after joint concrete is built so he should have explained this to me to make a decision before building. He should please come and repair this as he told me before that he would do.

  2. picture 6450: shows a hair crack on the main slab; the cause of the crack is from settling - we can fill this crack  that a small cost of $100 but will continue to crack eventually since is concrete. 

  Same applies to this issue, He cannot charge me for something that was not explained to me before job was done. This settling condition of a concrete should have been explained to me. if this was the case with concretes who in world would pay money to have concretes, only to have it crack. What he is saying that it is normal for it to crack is not true, my neighbor has concrete and there is no crack, I had concrete at my previous house, and it did not crack, either he does not know the job and he deceived me, or he is just trying to rip me off. Please he should kindly come and fix this or refund my money.     
  Regards,
  
  Ama Asante

  Business response

  08/08/2024

  Tell us why here...

   

  response to items below

  1) It is generally known joints will split; this happens on sidewalks and other concrete and not generally explained to customers as it is a known condition. houses that have a concrete driveway and concrete steps into the house - the builder normally would not explain to the owner that at some point the joint will separate; or on the sidewalk areas - since this is a common condition. 

  2) the settling condition of concrete differs from place to place; some areas will take longer that others it is unpredictable when concrete will crack. the cost of $100 mainly covers materials and labor wiith no profit as a courtesy. 

   

   

   

  
  

  Customer response

  08/20/2024

  
  1) It is generally known joints will split; this happens on sidewalks and other concrete and not generally explained to customers as it is a known condition. houses that have a concrete driveway and concrete steps into the house - the builder normally would not explain to the owner that at some point the joint will separate; or on the sidewalk areas - since this is a common condition. 

  My response:  This the reason builders do a good job to prevent cracks. My house is newly build and there are no cracks/splits on my driveway or sidewalk, plus when my neighbor's driveway had an issue after his house was build, the builder replaced the concrete. Not everyone know this split nature, you cannot tell me that I should know this when I have no idea, if I knew I would definitely not send money on something that will end up like this. I will not just throw money away. He has to come and fix this or refund my money.

  
  2) the settling condition of concrete differs from place to place; some areas will take longer that others it is unpredictable when concrete will crack. the cost of $100 mainly covers materials and labor wiith no profit as a courtesy.  

  Same applies to this 2nd issue. he has to repair this as well.

  Business response

  08/26/2024

  thank you for reaching out back, unfortunately joints at concrete are there for separation and nothing can be done as it is normal for them to separate. the small crack on the concrete can be repaired for $100. thank you. 

  Customer response

  09/03/2024

  The crack is not a small crack. It is cracked all the way through. This crack needs to be repaired and i do not have to pay for this repair. You did not do a good job that is why it cracked. You have to come and fix it. This is wrong.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩