ComplaintsforHadlee Renovations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed the work quote on 3/8/23 with Hadlee Renovations. Ower is Chad S***** (email in agreement was ********************). Prior to this Chad S***** and his partner, Eddie C**** came over to look at our needs. I went through a list of things they needed to fix and showed them. They said they could help with everything we asked for. I asked for 3 references from Chad. I called all 3 references. Talked to all 3. All said he did a good job. I have uploaded agreement too. I agreed to pay deposit of $1,500 from the total quote of $4,682.00 for them to begin. Then every day or every other day, I would pay a portion of the rest of the bill. I want a refund for the jobs they didn't complete or complete properly which are the rear entry door, tile grouting, window screens, white stuff on the front of the house, the holes in wall on sides of shower that weren't properly fixed, the garage ceiling not completely fixed and some of the material costs we paid. I also want them to pay for someone to come look at all of their work and see if anything needs redone. .Eddie also cleaned our upper level gutters and I paid him for this as well. They said they would be back to fix (refix) the stuff that wasn't right and finish back door. Never did. I texted both of them separately, at least four times each. Chad said to deal directly with Eddie, because he had a family emergency. Chad stop answering my texts and calls. Eddie said he could come a couple times but continued to make excuses for why he coundn't come and then completely stopped responding to my calls and texts. I don't want them back in my house. I can provide more details, if you need them. I uploaded pictures of their work and agreement I signed. Thank you so much.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.