ComplaintsforShamrock Appliance Repair Experts LLC

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** was contacted September 6th to get a service schedule to have my fridge cooling repaired. He had agreed to come out fix the repair and came out about 4 times but has failed to successfully fully repair the fridge.. He will have it up running cooling for like a month and then not cool again and last time he was contacted Oct 24 to come out again he said he was going to get a type of acid liquid to supposedly have it up running for good.... till this day has failed to return any of my calls and or text and my fridge is not cooling again... I have kids that depend on a meal everyday and not having an essential appliance which is a working cooling fridge has mad either challenging for me to do so.... I will like a refund at this point to buy a new one as we are in desperate need or a working cooling fridge.

  Business response

  01/17/2023

  Per conversation with ****, the original call was in spring of 2022. At that time, it was discovered that a compressor bearing no serial number was installed by someone that was not a professional as evidenced by the soldering that is not supposed to be used in the install.  This was communicated to the owner, along with the need to request a new compressor to help.  The issues that transpired from this day forward are due to the incorrect installation of the "used" compressor.  Business states that they were trying to help consumer, communicated this to her, and during the exchanges, the business was asked to discount or remove many of the "nonnegotiable" charges.  **** stated he took of any charges he was able to, but after the last visit and a flush to the system was needed because of the original work performed prior to his involvement, consumer stated she did not want the flush done and wanted her money back, citing that **** was unknowledgeable about the work.  **** suggested that the consumer use other appliance repair because of this and the request for refund.  Pictures will be furnished to support initial findings.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We discussed completing a compressor repair to my LG fridge. I contacted LG on behalf of ****** to give company information and address, for approval of compressor part. Part was sent and received by company last Thursday. I attempted to contact company by phone and text when product was received, no response. I again contacted company Monday morning leaving a voicemail and text to ask if services were still going to be provided. ****** was concerned about my tone (never cursed, threatened or raised my voice) stating that he was extremely busy and had no understanding for a lack of patience. I sent a response asking if and when services would still be completed. No response. I asked for equipment to be returned, no response. It is clear that he will not be completing business as previously stated so it is only fair that my equipment be returned to me or LG.

  Customer response

  06/10/2022

  Consumer left a voice mail message at BBB stating that the business responded to her and returned her equipment. She said she considers the matter closed on her end. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩