4 Customer Reviews
Review from Douglas B
5 stars11/11/2023
Great service and experience every time I’m there! Josh Welsh is the best service advisor and always pleasant to work with!Review from Bonita J
3 stars06/08/2023
I brought a Lexus on feb 22nd. Sell person was very nice. When it came the financial manager **** was nice - but there were problems I signed a paper that said I agreed to put $6500 down and lease my car. The pymt would be 694 if I’m correct or a little more. After signing the paper **** did not ask for my down pymt. I ask him if he was going to take it and he said someone will pay and proceeded to walk out. He got to the door and said I should get a $500 rebate, and I neede to sign the paper for it. I signed and he walk out. I had a problem with the tags and had to go back to dealership that was finally resolved, I left a van for **** about the refund and he said he would and a message for when I picked up my tags. He didn’t - so I call again and he said I should have it in two wks. I waited three wks and never got. I left a van for **** again and never heard back. I called the dealership and the person I spoke with said they use the rebate to help with the pymts to bring it down - that was never explained. I did pay the down pymt. and I have yet to hear from anyone. I tried to file this last mth, but it must not have gone thru.
Germain Lexus of Dublin Response
06/14/2023
Our Finance Manager Jeff called Bonita Jamison and explain that she got a $500 rebate from Lexus. All Lexus rebates have to be applied to the deal. I think the miscommunication was that she taught or Jeff made it sound that she was getting a $500 rebate on the mail. Her contract reflects that she got the $500 rebate on her car purchase in additon to what she put down.Review from Joe P
1 star03/16/2023
I cannot vouch for their service but only their inspections! I felt like I was totally taken and it was handled in a very unprofessional way. The biggest is after it was over and they kept sending me texts is there anything else we can help you with and I would say yes here is my issue they would not respond but basically they told me things I needed on my car that I didn't and they missed three different items that were missed. They quoted me $189 and the bill was over $230 because of feesReview from Sherelle D
1 star04/12/2022
I am displeased with the service that I received from Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to my credit union nor provide the memorandum to obtain the license plates. The temporary tags are due to expire on 4/15/22. This was due to my refusal to apply with another credit union. Throughout my time spent at the dealership, they continued to push me to obtain financing through another credit union so they could receive a kick back. When I declined and informed him that I was already pre-approved with my credit union, they proceeded to collect my information in an attempt to pull my credit. I was then told me that I wouldnt be able to finance two vehicles because I told him that I owned the Telluride sitting in the parking lot. Luckily, they werent able to access my credit profiles because they were frozen. When they finally submitted the vehicle I selected and my information to my credit union, they received notification that I was approved for the vehicle, my credit score (which was in the mid 700s), and my interest rate. It also noted that I was a member of the credit union. While signing the paperwork, they continued to make comments about my profession as a notary signing agent/business owner that was irrelevant and made me feel uncomfortable along with attempting to tell me how to run my business. Then I was told that I had to remove my mask in order to sign. When I received the keys for the vehicle to finally leave, they continued to make comments stating that I should have applied with the other credit union and stated that they wanted to call me regarding my profession and the paperwork. Since then, Ive contacted them to see if anything else was needed, but have not received a response. I had to provide the loan documents to my credit union and I have not been able to get my tags.
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