ComplaintsforWalk In Urgent Care

• Initial Complaint

  09/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 2/2/2021 I went into Greater Toledo Urgent Care Walk in Clinic as I was not feeling well, and it was during the time the Covid Pandemic was in effect, so I wanted to be tested to be sure I did not have COVID. The clinic did both a rapid test, and a 3-day test on me. I tested for COVID at my own free will because of the pandemic and having symptoms of COVID I wanted to make sure I did not have it.

  Today is 9/3/2022, I received a bill in the mail for the first time showing I owe them 84.00 past due! It shows they billed my insurance at the time Paramount, and this test is 100% covered by Paramount as it was Presidential Law that anyone testing for COVID at will is 100% covered by their insurance, there was no charge to the patient. I tried three times calling the number on the bill, they have employees at the billing office that do not speak nor understand English well.

  I called Paramount spoke to Sandy, she pulled the bill she said the reason it was not covered was because this lab used the incorrect billing code the billing code they used was the code for " other viral diseases" NOT the coding for "COVID-19" which has a specific code, "other viral diseases" code is for swine flu, standard flu, strep throat NOT COVID and this is why they were not paid the $84.00. Sandy said they had to contact Paramount provider inquiry at: ###-###-#### inform them this was for COVID19 testing and they used the wrong billing code, put the proper code for COVID19 Rebill and it will be paid 100% in full.

  The billing office pulled the bill as did paramount both parties stated this was for a COVID19 TEST and I have attached proof this is for the COVID 19 TEST Done on me, yet they aren't billing it with the code for COVID instead they used a general virus disease code NOT the Right code for COVID19.

  This is the 1st bill I ever got 1.5 years later, I called they won't answer and will put it to collection illegally for their error of using the WRONG BILLING CODE!

  Business response

  10/27/2022

  Hi, *********, tried to reach you several times. Just wanted to let you know that the above mentioned complaint # ********, has been resolved., and the patient has been informed accordingly and his been BILL has been waived.

  and the patient has been informed by our billing department.

  If you have any questions., please call me back.

   

  *** **** ****

  Asst: Billiing Manager,

  ###-###-####

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