ComplaintsforDaniel's Amish Collection LLC
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
December 2023, My Family purchased a Daniel’s Amish Bedroom Set from ***** *********; the bedroom set was over $6000.00 dollars. We then purchased 5 additional slats for our mattress to rest on. Upon delivery, we informed ***** ********* that five slats were warped. We returned the slats and requested 5 more, three week later no slats. Now I’m being told that the slats will not be in for two more weeks. Now, here’s the problem, we purchased a $4000.00 dollars mattress from ***** ***** They only give us 60 days to try out the mattress. By the time and if the slats get here in time, we will only have 20-30 days to sleep on the mattress. This is totally unacceptable, it should not take a company four weeks to get 5 bed slats, especially when the Amish Company is only 132 miles away. The people at ***** ********* were aware why we needed the extra slats and why we had to have separation between the slats for airflow. The company made us purchase additional slats. Still to this day no slats, think about this - 5 boards (2" thick & queen size). These slats are already made, just waiting for a order.Business response
04/10/2024
Good morning. I'm just touching base to let you know we are looking into this matter and will get back to you soon. Thank you for your understanding.
***** *******
Daniel's Amish Collection
Update:
We have the bed slats for ***** completed and ready to ship out today. We are waiting for the customer to provide shipping details, so we know where they need to be sent. As we learn more information, we’ll follow up.
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Contact Information
9190 Massillon Rd
Dundee, OH 44624
Business hours
Today,6:00 AM - 4:00 PM
| MMonday | 6:00 AM - 4:00 PM |
|---|---|
| TTuesday | 6:00 AM - 4:00 PM |
| WWednesday | 6:00 AM - 4:00 PM |
| ThThursday | 6:00 AM - 4:00 PM |
| FFriday | 6:00 AM - 4:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.