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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order # ****** Ordered item number 25-742-BL-TR on 06/08/2024. Was sent an email stating that it was out of stock but was sent a different replacement item # ****** that will not fit my unit. Sent them photos of the item that I ordered along with photos of the item that I received. They said they would send a return label but I never received one. I would like a total refund of purchase including shipping charges or the exact item that I ordered and that was pictured on their website
Business response
06/26/2024
Hello *** -
I can see that you did receive a different part -based on this picture vs ours. I am going to do some research to find out why it changed. I checked in with our returns department and they are issuing a full refund immediately as well as sending a label for the return (pre-paid). I have asked the team to look into why this was not done this way the first time and I will follow up with them as well as the product changing.
I am very sorry that we dropped the ball on this!!
Thank you for allowing us to get this corrected.
******* ******* - General Manager
Customer response
06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I tried through emails and phone conversations to resolve this issue but had no success. I hated to resort to this but was given no choice. Thank you for resolving this matter and the package will be sent back with the next 2 days.
Regards,
*** ******
Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a certain part number but received a product completely different. The company refuses to send the right product and refuses to refund the purchase. Order Details Need to print an invoice? Order#: ****** Order Placed: 03/20/2022 at 07:13PM PST Order Status: Shipped Your items shipped on 03/22/2022 via UPS : TRACK YOUR PACKAGE with tracking # ****************** Ship To: ******* ******** *** ****** * **** ** ******** ** ***** ****** ****** ********** Shipping Speed: Standard Ground Delivery Items Ordered: Price: Status: 1 of : Carefree *********** Longitude Awning Motor Cover - Left Side $16.76 ShippedBusiness response
05/20/2022
Hello - I am so sorry that we did not see this right away! I have looked in all of our systems and I am not showing that a return was requested for this order or a complaint made. But I will refund this customer right now! I would like to know where the customer did request the information to so that I can work with the department and correct this miss.
Thank you!
Refund back to payment method completed:
05/20/2022 01:06PM CREDIT $30.45 PayPal delete
TransID *****************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.