ComplaintsforB's Mobile Integrations
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Kenwood marine radio went through 3 different Units could not get one that worked properly and would not refund my money purchased another unit from the same business due to not wanting to wait 2 weeks To get one business direct that 1 worked fine work fine until it rained and this is supposed to be a water resistant radio ticket in To the store was told to bring it back the next day that they would take care of it Took it into the store today for Warranty replacement and they charge me in additional $27 said they do not cover the shipping Which I feel is Bs I am a 30 year certified technician so I know how to install a basic radio setupBusiness response
07/16/2022
****** ***** did buy 2 radios from us The first one he bought he took it home tried installing it and found it didnt work he brought it back to us glen thought there was a problem with it didnt't test the first one we swapt it out it was in the 7 days allowed. He took it home and installed the new one and brought it back saying the second one didn't work we tested it on a bench and it worked just fine he took it back home and tried to install it again came back said it didnt work we tested it again and it worked just fine this time we video taped our findings both times we tested the radio Mr Poole was present to watch. He took it back home . He bought the first radio on 4-21-22
Mr Poole came back in on 4-30-22 and purchased an antenna from us
on 6-10-22 he came back in and purchased another radio from us
On 6-28-22 He brought that radio back upset because the radio stopped working He also admitting to riding in the rain and getting the unit wet. It was 18 days later we told him he would have to pay shipping on it and he became upset. If you look at the attachment i sent It is under manufacture warranty and it even states he would have to pay shipping on the product. There was physical damage to the unit It is a marine grade radio but that doesn't make it submergible.
We tried to do things by the book and he continues to harass us He called twice and has bad mouthed us on the facebook about this Telling people not to come here
I am also sending copies of his receipts
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.