ComplaintsforCustom Welding & Fabrication
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Custom welding and fabrication LLC of Elyria Ohio claims to do car frame repairs.. they do not know how to repair a car frame like they advertise..They came out to my house and we discussed exactly what and how and cost on how they would fix the frame..I took it in on Saturday the following day and they told me it would be ready by Wednesday ..I called morning on Wednesday and they said it would be ready late afternoon .. I called back 4-5 hours later and they said it would be another hour or so..I went to pick it up and looked at the mess they did.. I told the guy that was there that this is not a professional welding job and it was not as the owner Mike and I discussed.. he called Mike and Mike said to leave it there and he would fix the spots they missed… I did not trust leaving it there and there was no way after what they did that it could be fixed by patching more spots.. I paid them $900 so I could take it.. after seeing what a horrible job they did I could not let them touch the frame again.. they did not grind or sandblast any area before they took scraps of metal and welded it here and there.. I texted Mike and asked him if he looked at the job when it was done and he didn’t answer that question.. just said I told you to leave it and we would fix spots we missed… I’ve had several professional welders look at it and they all said that it was not fixed correctly.. and you can’t go over the patches they did here and there..I asked for my money back and they said no…now this is going to cost me twice as much to try to fix the unprofessional and unsafe job they did.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.