ComplaintsforSpitzer Hyundai

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on February 24, 2024, at 3 pm I visited the Spitzer Hyundai dealership located at 19991 Villaview road in Euclid to acquire a particular vehicle for personal use I met with a salesman Named Rob and we spoke briefly about a particular vehicle I was looking for and 2,000 down but will put 3,000 down plus trade in if it's the vehicle I want and he said okay so he proceeded to show me two vehicles I was very interest in so I chose the vehicle I wanted so we proceeded to do an application and was told the bank wanted 5,000 down as down payment but was never told the name of the bank and I told him that was okay then he proceeded to tell he has another car he can show me that they just got in which was someone's else trade in so he showed me a 2014 Tucson an which I was not interested but felt pressured into buying the vehicle we proceeded to do paperwork for the vehicle and I did not leave the dealership until after hours and they want me to pay 24k for a ten year old car which is misleading and deceptive and when I contacted the dealership around march 25, 2024 to require about no receiving proper documentation for the vehicle I never received registration paperwork for the vehicle and I was told someone would reach out to me the next day but no one never did and I called again on April 5 ,2024 to request my memorandum title as well as the registration paperwork and I was told someone would call me back on April 8,2024 but no one never did so the very next day I went to the dealership to request yet again registration and my memorandum title and was giving 30 day tags and was told someone will be in touch and its being past 62 days in counting with no resolution and no proper documentation for a vehicle I am making payments on they only thing this dealership can do right now is put me in another replacement vehicle or give me a full refund of all monies paid to them on my behalf, or they can give me the title to the vehicle as paid in full,

  Business response

  05/09/2024

  we have working none stop with ********** bank that holds the title to the vehicle. We have issued another 45 day tag and we are in the process of getting her memorandum title to her asap.

  Customer response

  05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]  it’s been 65 days in counting and still nothing just vague information and I’m not satisfied with the purchase anyways especially what they asking for and I am just going to seek legal advice on this matter cause I’m not getting anywhere with this dealership I have been patient enough for them to get it fixed 
  
  Regards,
  
  ******* *****
  
  
  
  
   

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I own a 2022 Hyundai Ioniq, with a 5 year/60000 mile warranty. We bought the car in 2022, with a low mileage. The car currently has 33000 miles. We have an intermittent problem, wherein the auto hold, epb, and ev lights come on the display, and the cruise control and lane assist doesn’t work. We’ve taken the car to the dealer five times now about this problem. We were told the problem needs to be happening for the service department to get an error code, to know what the problem is. So on Wednesday evening, 2/7/24, the lights came on, and I dropped everything to get the car to the dealer. The service department was open. They got the error code for the vehicle, said they could now fix the problem, and scheduled us to bring the car in for repair today, 2/9/23, at 10 am. I did so, intending to wait while it was repaired. A technician then came and told me the problem couldn’t be replicated, so they cannot fix the car under warranty. I told the technician they have the error code, and the technician told me, according to the terms of the warranty, the problem has to be currently happening in order for the warranty to reply. In spite of knowing the error code involved and the repairs that need to happen, they can’t do anything. I then called customer care, and spoke to a case manager, David. I was told “the policy cannot be changed,” and that my only option is to wait for the problem to occur, take the car directly to the dealer, and not turn the engine off. This means I have to drop everything in my day without notice when the problem occurs. I explained this difficulty, and David simply said, “Yes.” I also researched this problem online, and saw this is a common problem with the 2022 Ioniq. I’m seeking the repair under warranty, as the service department knows the problem, or I’m seeking to drop it off and get a loaner car until the service department finds the problem

  Business response

  02/09/2024

  Unfortunately at this time we are at the mercy of Hyundai its self. We cant fix something that isn’t populating through our scanners. Unfortunately there will be no loaner vehicle because a warranty claim isn’t open with Hyundai. 

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  Spitzer Hyundai has said there is nothing they can do, because of the policy. While I understand that a local business cannot change a company wide policy, I do not accept this response, because the staff member at the customer care line stated my only recourse was to contact the Better Business Bureau, and I want to make sure that Hyundai as a company understands this is poor customer service, that my wife and I are unhappy with their product and their lack of support in this matter, and that we’re disappointed in what we see as a lack of integrity in standing by their products. We will not purchase a Hyundai ever again, and we will recommend against their products to others. We understand Hyundai is a very large company, and my case manager on the Customer Care Line basically said they don’t care about the opinions of a single buyer. We want to make sure others are as aware of this treatment as we can.

  My complaints and concerns are not with the customer facing staff at Spitzer Hyundai other than the fact that their policy is of course the same as the company wide policy. This is just the only way to register a complaint with a company that is apathetic about their customers.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *******
  
  
  
  
   

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My vehicle was not starting all the time. I took my vehicle to a mechanic shop on **** *** ** in Euclid. The mechanic advised me that my head gasket is leaking. The mechanic told me to check Hyundai dealership, to see if its still under warranty. It was under warranty. When I made the appointment with Hyundai customer care center, I told them what the Mechanic said it was. I dropped the car of at Spitzer Hyundai Dealership at 19991 Villaview RD, Cleveland and made sure that they knew about the head gasket. They ran the test and said, the head gasket is fine but, we found water in the gas. That's what's causing the problem. I said ok fix it. After they fixed that issue . They called me and said, your head gasket is leaking. They had the car for over a week. All of a sudden while the car is sitting there the head gasket goes? If the head gasket goes you will get fluid leakage into the gas. Know they want me to pay around $2600 to them for the wrong issue. When another mechanic said it was the head gasket. Then it was the head gasket. I asked to see the paperwork for the water in the gas. They said, they have NO documentation to show me. They said, they took a picture of it and sent an email to Hyundai engineer. They don't have the picture or the email.

  Business response

  02/07/2024

  We had a discussion about the situation with the client and handled the situation. We agreed to split the bill with the client for the issue they were having with the vehicle. 

  Customer response

  02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  
  
  

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a 2019 Hyundai Tucson on January 7 that was advertised as no damage when in fact there was damage to the bumper and light cover. We didn't notice it when we test drove it as there was snow on the vehicle. When we picked it up the vehicle was backed in against the dealership which looks suspicious now. It's hard to believe someone detailed it and didn't notice the damage and we weren't told about it. We stopped for breakfast on the way home and noticed the damage took pictures and sent them to our salesman. He said they would order the part and take care of it. I tried reaching out to him on February 7 and he hasn't responded. I also tried emailing the general manager and he hasn't responded. We like the vehicle but just want the damage that wasn't supposed to be there fixed. I am uploading 10 pictures from the autotrader ad. If you look close at the back of the vehicle you can see the chip out of the bumper and light cover. I am also attaching the email and texts to Spitzer and photos I took the day we drove it home. Thank you

  Business response

  03/23/2023

  We have reached out to the client and ordered everything that needs to be done with the vehicle. Completion of the repair should be done by the end of the month. 

  Customer response

  03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as far as fixing the vehicle. I have not been contacted by the dealer in any way regarding details of the repair as they have stated.

  
  Regards,
  
  ******* ********
  
  

  
  

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2019 Santa Fe from this dealer. I have driven it less than 6k miles. It has been in for service in three separate occasions. Same engine code each time. They replaced the entire transmission last service. On Wednesday I picked the car up. Today the engine light back on. I have spoken with the dealer. I have spoken with Hyundai. Neither wants to help. I would like a refund. Overall I think Hyundai is a pretty reliable car. I think I just got a bad one.

  Business response

  02/25/2023

  S****** Hyundai offered to buy the vehicle back for 26000 dollars over a month ago. Unfortunately that number will not be honored because of the time frame. *** purchased a 2019 Hyundai Santa Fe certified vehicle that is fully covered under warranty. The dealership she is dealing with down where she lives needs to take control of the matter and get on the phone with a Hyundai field representative to figure out the issues. 

  Customer response

  02/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ********
  
  
  
  S****** says it Hyundai problem and Hyundai says it's S******s problem. Meanwhile I have a car that is basically un drivable . Not sure why I can't have a full refund (paid 30k..not my problem the market is changing) and a they can argue the details. I emailed Alan S******(owner) the same idea and he did not respond. Please help. 
   

  Business response

  02/27/2023

  We would be all in offering 24000 for the 2019 Santa Fe. 

  Customer response

  02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ********
  The problem started with this car in the first two weeks of ownership. I am now on my seventh month of ownership and have put 6000 miles on this car. It has been in the service department on three separate occasions, the transmission was placed on the last service. Two days later the engine light is back on. The purchase price was 30k... buyback fir 26 is not an an actual offer. Lol.   remember, I haven't even put 6k mikes on it. less than 6 months ownership.   good luck with accountability at this dealer. The dog's cute though.   

  
  
  
  
   

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 9th 2023 I purchased a used vehicle from Spitzer Hyundai of Cleveland Ohiofor $41,778.50. The car was to be issued a title out of state in Michigan which I have yet to receive, 45 days later. The title has been submitted to the state, but they have not processed it yet. Spitzer Hyundai is unable to provide a tracking number or check number for the title they submitted to the state of Michigan, which would greatly expedite the process. They are also refusing to send me a photocopy of the title, which they told me they have access to. I have contacted them a dozen times over the past month and my phone calls get sent to voice-mail, no one returns the messages I leave. My temporary registration has expired meaning I can not legally drive the vehicle and I have no proof I legally own the vehicle since I do not have a title nor is it registered.

  Business response

  02/25/2023

  We have reached out to Mr. ****** regarding the issues we were having with the title problems. As of right now we sent out a duplicate title so he can at least acquire a second 45 day tag from his BMV. We are working diligently with our individuals here at Spitzer Hyundai to get the matter complete for Mr. ******. 

  Customer response

  02/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided they follow through. I am not confident based on our past communication history, and am disappointed no action had been taken on their behalf until yesterday after this complaint was filed.
  
  Regards,
  
  ******* ******
  
  
  

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a 2017 f150 August 13, 2022. The Truck was 30k. The business committed to providing me with a Michigan title. We filled all the correct paperwork out and paid the dealership with a check from out financial institution. They provided a temporary Ohio state tag for 45 days. I called and emailed multiple times to find out why i had not go anything in the mail to finishing plating my vehicle in Michigan. The dealership had told me the copy of my husband's license was not clear enough for the state of Michigan and I needed to send another photocopy of his license and to purchase an extension myself for a temporary tag and they would refund me. They have not refunded me and i have not go the documents from the dealership nor has my financial institution. The dealership now will not return emails or calls and has not provided a title to us or the lien holder. It has been 79 days and we still have nothing in hand or our financial institution showing ownership.

  Business response

  11/02/2022

  We have been working diligently with both title departments with Michigan and the client. We are currently getting the runaround from the Michigan department of state regarding the title stating that they never received it. Still to this day we are still working diligently to figure out a solution for the client. We should be getting this matter resolved in the next week or so. 

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   I had to contact a friend of a friend who is the in a high position at the state of Michigan Secretary of State office to push this through because they never received the documents from the dealer ship I have had to pay 59.00 additional dollars and have had to go to the Secretary of State 3 times now and if I had not know the people I do this would not be resolved. This has taken way more of my time and effort then necessary. I paid the a decent price for this vehicle and very disappointed in the closure of this transaction. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******
  
  
  
  
   

• Initial Complaint

  02/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I traded in my 2019 Hyundai Tucson on August 6th 2021 because the engine went out. I cancelled my gap insurance and was due a refund of 493.39. I filled out the cancellation form for my gap insuarnce it was faxed to 800-574 5116 for cancellation. My contract number is *** ****** my lender number is *****. I was giving a number to call Mike B****** at 954 622 1776 but no one ever returned my call. I was told the refund should be here within a month or so from August 2021. I have not received my refund or call back. I've been calling since November 2021. It's going on 6 months and I would like my refund.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SPITZER TOLD ME I NEEDED A NEW STEERING COUPLING AND THEY SAID THEY COULD NOT REPLACE IT BECAUSE I WAS OVER 100,000 MILES WHICH THE STIMPULATIONS ARE YOU ARE UNDER 100,000 OR HAVE HAD YOUR CAR UNDER 10 YEARS WHICH MY CAR IS A 2014 SONATA....I HAVE NOT HAD MY CAR FOR 10 YEARS AND BACK IN SEPTEMBER WHEN THEY TOLD ME I WAS AT 104,000 MILES.... MY WHOLE PROBLEM WITH SITUATION IS THAT STEERING COUPLING IS A RECALL.... AND RECALL IS A RECALL IT SHOULD NOT HAVE ANY STIMPULATIONS ON WHETHER TO FIX THE PROBLEM OR NOT IT'S A RECALL.. WHEN I WENT HYUNDAI FOR ALL MY SERVICE REPAIR SINCE A BOUGHT THE CAR BRAND NEW IN JANUARY 2014... A PART THAT COST $5 THEY WANT TO CHARGE $300 I DID RESEARCH ON THIS PROBLEM AND I SEE IT HAS BEEN A PROBLEM WITH THESE STEERING COUPLING SINCE 2017 SAYING THEY WERE GOING TO SEND OUT LETTERS WHICH I NEVER RECEIVED...AGAIN I WENT TO SPITZER FOR ALL OF MY SERVICE NEEDS SO WHY ALL OF A SUDDEN YOU WANT ME TO PAY FOR A RECALL...NEVER HAVE I HEARD A CUSTOMER PAYING FOR SOMETHING THAT WAS RECALL AND A MAJOR SAFETY ISSUE I WILL NEVER PURCHASE A HYUNDAI AGAIN

  Business response

  02/01/2022

  It looks like Hyundai came out with a recall extension campaign for the Sonata line. Unfortunately the miles were over 100,000 miles, at the end of the day Hyundai is the one that decides what they will cover and will not. We also tried to explain this regarding the warranty extensions, there are requirements when dealing with recall extensions and the requirement was being at 100,000 miles or under. Regarding the five dollar part that is correct but unfortunately you have to disassemble the steering wheel in order to replace the steering coupling. We are more than welcome to offer a 10% off coupon for the inconvenience with the warranty extension. Have a a wonderful day. 

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