Customer ReviewsforMorris Furniture Co., Inc.

My name is Angela ***** and on August 29, I bought a beautiful table and 6 leather chairs from Morris Home Furniture 3 months after the table started peeling I called and Management said to go online to report I did and they came out to take pics this table was still under warranty and I have called and texted no follow up to fix my table I paid over 1,000 for that table and 3 months into warranty it is loosing its black color and peeling this table was defected and I just want a new table they were nice in selling it but trying to get anyone to help with this problem not do much they just wanted the warranty to run out so they would not have to help me, I don't think this is right and not good customer service for such a well thought of company. Please help me get this resolved and hopefully this will stop then from treating good customers this way when spending hard earned money

Made me select one to post but would have selected Zero stars if possible . Bought a Lazy Boy sectional , the delivery company was very rude, got mud all over my floor. Before they left I checked the electric recliners but didn’t think to check the manual one. Once they left I checked it, it was very hard to work then once I got it up it wouldn’t go back down. I called them and they sent a service guy out a few weeks later. He said there was a part missing and it had to be ordered. That was in January 2022. Every time I try to call you cannot get a hold of anyone. I have been to the store 4 or 5 times and every time they have a new manager. They said they would replace the section of the sectional if the piece didn’t come in in the next few weeks. Then again no call and can’t get a hold of anyone. I go back to store and another manager who now says the sectional has been discontinued and he will look into what he can do and call me back. Again no call and no resolution. Ive been paying on this couch for two years and have a zip tie holding the middle recliner down because it doesn’t work. Very poor Customer Service, I will not buy from them again nor will I recommend them to anyone.

If I could rate this place zero stars, I would. The foam fell apart on the left end of my sectional less than a year after purchase. They kept playing games, finally they had a 3rd party come out who then stated the whole piece needed replaced. Ashley was very rude and stated when we know something, you'll know something. They randomly sent the third party back out who stated they were instructed to cut open the couch, repair the foam, and then resew it. No one asked our permission before they randomly decided that. We allowed them to do it because after 4 months of fighting, it was better than nothing. The 3rd party repairman they sent out stated that if that didn't fix the problem they needed to replace that part of the couch. Here we are in September 8 months later and they still haven't "received word back from the manufacturer." This place is an absolute rip off of thousands of dollars, they have no intention of standing behind their products or making anything right. Run far away and fast!

We have purchased 3 lounges from Morris. The first 2 were cheaper couches and both broke in the same place. We called for service and never got a call back from anyone. We purchased a 3rd couch which was $3,000 +. With in 1 week they had to replace the core of one of the seats. We have called to get the couch repaired again, the service company came out and lied to Morris about what they did. We then email the service manager with out displeasure. 3 months later and still no contact from Morris so we are very disappointed with their service/warranty. All I can say is buyer beware "The furniture is Low Quality Junk". You definitely lost a customer here after 3 failures of your non existent customer service after the purchase is made. UPDATE Received a response to this review saying how disappointed they were etc. Requested I contacted them. I contacted them a week ago from my email address. I have not heard anything from them. That just reinforces my point. Their customer service after a purchase is non existent. Conclusión, 3 couches purchased, 3 couches failed and repairs completed ZERO. This also shows the customer service they have after purchase. BUYER BEWARE.

I bought a brand new living room set and when we got it home on June 4, 2024 there was damage to the couch. When we unboxed the couch we had to assemble it and there was damage to it. The recliner had damage and the love seat had a spot on it. I called the store and was told we had to speak with customer service. I have been told multiple times someone would call me and have yet, 3 months later, received a call. I had to go thru the live chat and have now been told sorry there is nothing we can do! I now have brand new furniture that is damaged and looks like it is 20 yrs old. This is the worse customer service I have ever felt with. The sales people have been great and have been fighting for us but they keep getting told sorry nothing we can do.

i would give zero stars if possible. We placed our in store order the weekend after Memorial Day. They did not have the couch we wanted in stock, so it was considered a Special Order. Our furniture finally delivered today. We received the wrong color couch. We sent the incorrect couch back with the drivers. They advise that had been their 3rd wrong order of the day. We are unable to speak to anyone via phone. The store we placed the order with did not have a manager for me to speak with. I was advised they would call me back in a few days. The online chat was also of no help. They wanted pictures of the incorrect couch to make sure we did in fact receive the wrong color. I told the rep the couch was sent back with the drivers and their only help was that they would contact the store to contact us at a later time. Called to speak with the manager that was supposed to contact the warehouse and she left for the day. This is the worst company i have ever dealt with.

I purchased furniture in March my Cabinet door on my server is damaged . I’ve call serve times and nothing has been done … I’ve been getting the run around for months !! I’m sick of it … The door doesn’t close correctly … No one cares They have my money so they don’t have to fix there problems… Also Morris Furniture on Morse Rd Columbus has something to do with this damage cabinet

Horrible experience with customer service rep Ashley. Bogus warranties. You have to jump through hoops to get help with a poor attitude by staff. Products have gone down hill. I have furnished over four homes with merchandise coming to $30,000. I have referred many family and friends to Morris. I have never had to file a warranty claim till recently and the whole process is a nightmare. I still have one out of my two issues unresolved. I was blocked from responding to emails from the customer service email account after I stated I will reach out to the BBB.

Their delivery drivers committed, armed burglary in My Home. What’s more? I was a trainee at the company at the time of the robbery. When I told my superiors and coworkers, management fired me citing the gossip policy. This is an abhorrent business with vile business ethics

I have been waiting for my coach, love seat and recliner yo be fixed since December of 2023. It is June 2024 worse compamy to deal with. The biggest scam of an organization I have ever dealt with