ComplaintsforVillages of Wildwood

• Initial Complaint

  09/26/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  concerning practices regarding property management, specifically in relation to a fire incident that occurred in January and the subsequent handling of damage claims. 1. Negligence After Fire Incident: A fire occurred in my apartment due to a malfunctioning heater, caused by three safety fuses failing. Following the fire, I experienced a significant amount of ashes falling from the vents into my living space, which led to damage to my belongings, including my sink, which suffered burns from the debris. 2. Failure to Properly Inspect: After the incident, management conducted an inspection without my presence, rescheduling multiple times, and subsequently claimed they “found no damage.” This declaration was disingenuous, as I have video evidence documenting ashes falling from the vents onto my bed and other areas of the apartment, which severely impacted my living conditions. 3. Unjust Charges: Following my departure from the apartment, I was notified of a $200 charge and the withholding of my security deposit, citing damage and cleaning costs. I have incurred $300+ in replacement expenses, including the purchase of an air purifier due to my status as a recovering cancer patient. The living conditions posed significant health risks, and the management's claim for additional charges is unacceptable. 4. Broken Promises and Lack of Action: I was assured in person that the vents would be cleaned, but this service was never provided. Additionally, they refuse to acknowledge the $300 pet deposit I paid, which should cover the carpet costs, as the carpet damage falls under normal wear and tear attributable to having a pet. Due to these issues, I believe it is crucial for potential renters to be informed about the management's lack of responsibility and thoughtfulness toward their tenants' well-being. I urge the Better Business Bureau to investigate their treatment of residents. Refuse to provide proof of inspections before my move in as I don’t think these happened.

  Business response

  09/27/2024

  I have attached a copy of the work orders for this resident.  At no point did they notify us that a dire had actually broke out and caused damage to the vanity or any other items in the home. I will also send over the lease, a copy of the move out inspection completed with pictures and a list of work orders.  As you will see on the inspection multiple areas of damage is shown on the bathroom vanity, what looks to be pet vomit on the carpet and uncleaned appliance. No work orders were submitted stating any damages had occurred and we did not receive any correspondence from the resident's insurance provider regarding a claim filed for their personal property damage. 

• Initial Complaint

  01/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  While I admit there was a lot of confusion when I was signing my lease to move in I clearly stated to the leasing agent that I was not interested in the voluntary internet cable because I already had a contract with Alta fiber. As you can see I have been making the complaint monthly while grudgingly paying the item to avoid a late payment for the last 4 months. Monthly I request a refund for the Spectrum line item and for it to be deleted moving forward from my fees I am sending it to a person who does work in the office and was my original leasing agent and I am able to confirm that they are still employed and yet month over month I'm being forced to pay for something I'm not using didn't want and haven't activated, and is according to their own paperwork is voluntary. I moved in in September 2022 and this line item regularly appears in my Billings. I attempted to allow them to resolve this as you can see in the thread attached and advise them that if I hadn't heard from them within one week that I would be contacting the Better Business Bureau and that was 2 weeks ago. I am requesting again a credit and or a refund for the line Spectrum internet / cable line item of which I am being billed monthly an additional $75.

  Business response

  02/06/2023

  All lease agreements within this community include a utility addendum which clearly reflects the cable charges that are a required bundle.  This addendum is signed by the resident acknowledging the charges.  This is a requirement for our entire community and is not a negotiable charge. The resident signed the agreement at time of move in and will be responsible for these charges until the end of the lease term. 

  Business response

  02/06/2023

  All lease agreements within this community include a utility addendum which clearly reflects the cable charges that are a required bundle.  This addendum is signed by the resident acknowledging the charges.  This is a requirement for our entire community and is not a negotiable charge. The resident signed the agreement at time of move in and will be responsible for these charges until the end of the lease term. 

  Customer response

  02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complain* ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* **************
  

  Customer response

  02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* **************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩