Customer ReviewsforThomas & Galbraith Heating, Cooling & Plumbing

Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced during the repair process and appreciate the opportunity to explain what occurred.

Diagnosing system issues, especially with equipment we didnt install or maintain, can sometimes be challenging. Our technicians often consult with one another to ensure we explore all potential solutions thoroughly. This collaboration takes time, but it is intended to provide the most accurate assessment and best course of action for repairs.

During the first visit, the inspection was limited by nightfall visibility, which impacted the ability to fully diagnose the issue. However, we were able to replace a fuse, leaving your system operational and your home with heat that evening. The diagnostic charge of $187 was for this initial work, which was discussed and agreed upon before proceeding.

Once the full issue was identified, the necessary part had to be ordered. We expedited shipping to minimize delays, but as part delivery is outside of our direct control, we worked as quickly as possible to resolve the issue once the part arrived. The cost of the final repair was reviewed and approved before we completed the installation.
We regret that this process was longer than anticipated, but we are glad we could ultimately restore heat to your home. We strive to deliver the best possible service, and your feedback will help us continue improving. If you have any further questions or concerns, please feel free to reach out.

Thank you for taking the time to share your feedback. While were sorry to hear about your dissatisfaction, we want to emphasize that we have had multiple conversations with you to address your concerns and have worked diligently to resolve the issues you experienced.

After thoroughly reviewing the situation, its important to note that many of the challenges encountered were the result of pre-existing conditions related to the *** tile installation. While we understand your frustration, these factors significantly impacted our ability to complete the work as expected. We have since taken steps to address all valid concerns and have communicated these resolutions with you directly.

We take pride in the professionalism of our team and the quality of our work, and were disappointed that this experience did not meet your expectations. Thank you for providing your perspective, and we hope youll consider that we have made every effort to make things right.

Thank you for sharing your experience with us. We take your feedback very seriously, and I want to apologize for the frustration you felt during and after your service visit.

Following your initial concerns, we worked promptly to address each one, including reviewing our service records and taking corrective actions with our team. Our goal was to ensure your satisfaction with both the service and our responsiveness to your feedback. As agreed upon during our follow-up conversation, weve taken all necessary steps to ensure the issue was fully resolved and offered solutions to restore your confidence in our service.

If you have any lingering concerns or questions about the service, please dont hesitate to reach out directly, as we want to make sure youre completely satisfied. Your trust is very important to us, and we hope we can continue to serve you with the level of expertise and quality were known for.