ComplaintsforBusam Subaru
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchased a new Subaru from Busam Subaru when residing in ********* **. Since that purchase have relocated to FL October 2022. Periodically received spam emails and deleted them. In the last 8 months or so the amount of spam emails has risen dramatically. It is now averaging 3 spam emails per week. On May 24, 2024, I called the dealership asking to speak with the owner. Was referred to Busam Nissan at ###-###-#### and to ask for John Busam. Called that day and spoke with John Busam and requested my email be removed from their email mailing list. I was given assurance by John Busam that he would take care of that immediately. Since that phone call, I have received emails on May 31, Jun 4, Jun 5 and today Jun 7. I called Busam Subaru and spoke with Brian M***** the GM and advised him I deem all these emails as harassment and want them stopped. Brian stated it isn't harassment no matter what I think. I advised in my opinion it is harassment and that I would forward complaint to BBB. His response was it will take time to stop the emails and I can write whoever I want because they have a good rating with BBB and nothing will happen. I would like assistance from BBB to get what I consider harassing emails to stop from this business. Good rating or not, this should not continue.Business response
06/08/2024
*** ******* contacted me for the first time on Friday June 7, 2024. He said that he spoke with John Busam on 5/24/24. He is currently out of town and not able to communicate. I told *** ******* that I would take care of the problem right away. I told him it may take a little while, as there are several entities involved in sending the communications. This wasn't acceptable to him, and he wanted to know how long that would be. Apparently, my answer wasn't good enough and he made several threats and hung up. I did as I said I would and contacted Subaru immediately and asked that all future communications be suspended. Later in the day, I received confirmation from Subaru, that *** ******* had been removed from their system. He may still receive some limited correspondence this week, but it should slow down this week and ultimately stop altogether. I also had him placed on the DO NOT CONTACT list within our internal communication system at Busam Subaru.Customer response
06/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******Initial Complaint
11/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hello, on October 31st I agreed on a price of a **** ****** ********* with the sales manager(Tyler). The deal was $3,500 down, 15,000 miles a year(as it was a lease) and $336/month. I was told that the vehicle was going to take about a month to come in. I placed a $500 deposit to reserve the vehicle in my name on October 31st. I was told by my salesperson that the vehicle was here and ready for pickup on 11/28/22. I went in to pick up my vehicle and the sales manger that was there(Ray) informed me that because a month has passed the residual value of the car went down thus increasing my monthly payment. I informed the sales manager(Ray) that I was not going to do that deal as it was not the deal agreed upon with another sales manager(Tyler) on October 31st when accepted $500 as a deposit from me. The sales manger(Ray) went back into his office and shouted across the sales floor in front of my significant other, other customers and employees that they now had a “********* available”. The exact quote was “hey guys we now have a ********* available”. I feel as this was incredibly disrespectful, inappropriate and disappointing for a sales manager to act like this in front of customer, employees etc. I am very upset that the agreed upon prices was not honored especially after I had put down a $500 deposit and waited a month for the car to come in(I received a receipt for a refund for the $500 on 11/28/22). I would like for some resolution to take place. It was embarrassing for myself and again incredibly disrespectful, inappropriate, disappointing and rude for a sales manager(Ray) to act like this. I would appreciate any and all help on this matter. Thank you, ******* *****Business response
12/02/2022
WE REACHED OUT TO THE CUSTOMER AND AGREED TO WORK WITH HIM TO GET A CAR.Customer response
12/02/2022
Better Business Bureau,
A resolution is pending. I agreed to a deal with sales manager Tyler on a *** ****** ********* on 12/1/22. The deal is as follows: $3,500 down, 15,000 miles/year, and $336/monthly payment. The ********* is due to come in on December 23rd as I have been informed. I would like to keep my claim open until the vehicle is available and is in my name and the purchase is complete due to the previous deal that was not honored. I appreciate any and all help.
Thank you and have a great day,
******* *****
Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my **** ****** ******** to Busam Subaru to investigate and repair an issue with shaking during accel through 2000 to 2500 rpm Busam stated the issue was due to control arms, which needed to be replaced. Cost was $1400. The day after I received the car back from the shop, it made a loud “clunk” noise on every left turn made from a stop. I returned the vehicle to Busam. Cody told me this was due to a failed thread that had been reworked during the repair, and that this can happen with this repair, a 50/50 risk. The additional repair cost $800. I escalated the issue to Gene, the service department manager. He said this is standard procedure, and did reduce the cost of this rework by $100. The comments about “50/50” and “standard procedure” tell me this does not meet the standard of “unforeseen repairs,” and should have been included in the original quote according to Ohio law. After spending $1400 plus an additional unquoted $700, my vehicle is still not fixed.Business response
01/12/2022
My service manager, Gene M********, spoke with *** **** on 1/11/22. We have agreed to refund the amount of the "contested" repairs. *** **** has accepted this resolution.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.