ComplaintsforJeff Wyler Fairfield Auto Mall

• Initial Complaint

  11/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I purchased a vehicle from Jeff Wyler Fairfield Kia back in February of this year. I purchased a 2021 **** ******** with low mileage (15k). Initially after I purchased the vehicle I noticed on the purchase agreement that additional services were added on making the price more than what was agreed upon. Shortly after that we had to return to the dealership to have the sales manager remove those services and bring the price down to what was negotiated. Fast forwarding to this morning, currently at 24,000 miles I could not start my vehicle. I had to contact *** To have my car jump started. The servicemen notified me of the battery being at the end of its life and that I needed to get the battery repaired as soon as possible. I took the vehicle to have the battery replaced because that was the only option to carry about my day. I contacted the dealership and I was told there was nothing they could do/reimbursement was not possible and that was wear and tear which is completely unacceptable for a newly purchased vehicle with that mileage. I’ve had several cars and have had the cars years before having to replace the battery. The dealership should have never sold me a vehicle with a low battery life. I took it to be serviced over the summer and nobody mentioned anything regarding my battery life. This had been the worst experience I’ve ever had with a car dealership. The salesman was supposed to give me a call back twice now and has not. I am looking to be reimbursed the amount I paid for the battery. $283.00

  Business response

  11/20/2024

  Thank you for reaching out.  We understand it can be frustrating to find out that your batter needs to be replaced, we are sorry you experienced that.  Since the car was purchased in Febuary and it is now November, we will not be able to reimubrse you for your battery.  Alot can happen in 9 months of owning a car that could cause your battery to need to be replaced.  Since the car started and ran fine when it was purchased and there has not beena problem until 9 months latter, we will not be willing to take responsibility for the battery.  

  Customer response

  11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  10/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Jeff Wyler Fairfield Kia - Wrongly put into warranties that cost money to us (extra beyond the value of the car). We were told that the warranties were at no cost to us. If you look at the attached document you will see that there was not a line to opt to not get the warranties. We were also told that the all weather mats came with the car, but they apparently were 700 dollars.

  Business response

  10/23/2024

  We did not wrongfully put anything into *** ********** car deal.  As you can see on the attached paperwork, *** ******** knowingly accepted the coverages purchased.  I circled two pages stating that he can accept or deny any coverage without affecting his loan approval.  *** ******** also knowingly purchased his all-weather mats.  On the proposal sheet, you can see clearly where the All-Weather Mats were stated (also circled). The proposal is presented before the customer goes into finance.  You can also reference *** ********** attached pages, which show multiple areas where he accepted his coverages and all the weather mats.  The reality of this situation is that *** ******** canceled his gap coverage after the sale, and the car is now totaled with a balance left on the loan.  This result is based on *** ********** decision to cancel his gap coverage; it has nothing to do with any incorrect perceived wrongdoings of the dealership. We are full disclosure, and our customers know what they purchase and decline.  
  

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The business is trying to avoid what they did. They snuck in the warranties into our monthly payments prior to sitting down and agreeing to add them. What they did was they were trying to see a bank that would take our loan. They kept coming back with a much higher monthly rate than we thought. At the time we thought this was due to the interest but it was higher because they tacked on thousands of dollars in warranties. When we did go back to the finance department, they were not transparent that the warranties. They told us numerous times that the warranties were at no cost to us and they never disclosed to us that we could opt out. Looking at the document I provided there is no option to opt out. The finance person also told us to make things quicker that he would just verbally go over everything. He also forced us into the Wyler care package they have. With this, we were not properly informed that they were sneaking in a bunch of added things. 
  

  
  When my wife called to tell the business that we were wrongly put into a contract, the sales manager Ms H***** screamed at her, degraded her and gaslit her about what actually happened. They are not using proper business practices and are not bothering to work with us on the problem that they created. 
  
  
  
  Regards,
  
  **** ********
  

  Business response

  10/31/2024

  See below response, originally responded with below. 

   

  As of today, 10/31, we still stand at the same conclusion.  Any additional accessories or protections were verbally and contractually agreed upon.  Additional documents uploaded.  The issue is, that the customer chose to come back to the dealership after purchase, and chose to terminate their gap contract.  After cancelling, they totalled their vehicle.  We are in no way responsible for these actions and circumstances.

   

  Mike J*****

  General Manager

   

   

  We did not wrongfully put anything into *** ********** car deal.  As you can see on the attached paperwork, *** ******** knowingly accepted the coverages purchased.  I circled two pages stating that he can accept or deny any coverage without affecting his loan approval.  Mr. Callahan also knowingly purchased his all-weather mats.  On the proposal sheet, you can see clearly where the All-Weather Mats were stated (also circled). The proposal is presented before the customer goes into finance.  You can also reference *** ********** attached pages, which show multiple areas where he accepted his coverages and all the weather mats.  The reality of this situation is that *** ******** canceled his gap coverage after the sale, and the car is now totaled with a balance left on the loan.  This result is based on *** ********** decision to cancel his gap coverage; it has nothing to do with any incorrect perceived wrongdoings of the dealership. We are full disclosure, and our customers know what they purchase and decline.  

   

   

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sold my SUV at this location on 9/5 and was told a check for the payment would come in 2-3 days via *** **. On 9/9 I get a very rude voicemail telling me I have to come back to the dealership to sign some corrected paperwork from a manager, Brian L******. I returned the call that am to explain it's not possible for me to drive 45 min there and 45 min back to sign something they made an era on. Brian told me he would see if a driver could meet me and he would call me right back. I didn't hear back from Brian until I called and left 3 voicemails and several text messages. Brian did call me back around 9pm at night. I also left a message for Mike J****** (General Manager) no return call and Cedric B***** (Sales Manager). Cedric did call me back and left me a voicemail stating he would call me first thing the next am after his staff meeting. Again, no return call and have yet to hear from him. I did get a driver to meet me on 9/10 for me to sign the paperwork, again I was told I would have my payment mailed via *** ** and would receive it in 2-3 days. Today is 9/17 and I have yet to receive my payment for my vehicle and cannot get anyone to call me back. I was never apologized to for the error in the paperwork on their behalf and no one has even explained where the error was. I would not trust this dealership to sell or purchase a car from. It has been made very apparent that customer service is not a priority to them. Update 9/17 - I received a call shortly after leaving a poor Google review stating that AGAIN they messed up the paperwork and needed a new signature from me. SEVEN DAYS after I signed the "corrected" paperwork that manager, Brian L****** assured me was correct. Payment for my vehicle has still not been mailed out to me. I requested the General Manager, Mike J****** give me a call and I have yet to receive that.

  Business response

  09/20/2024

  to whom and may concern,

   My name is Cedric G*****. I’m the general sales manager here Jeff Wyler Fairfield.

   I spoke with the customer she is happy with the outcome. She signed all the necessary documents and I exchanged a check with her for the vehicle that she sold us so everyone has been made hold. 

  At this present time you can close this case everything has been settled.

   

   

  Customer response

  09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The issue is involving the service department. I had bought my vehicle from *********** ***** and when I took it for service they referred me to a *** dealership as my vehicle is under 60K miles. Unfortunately many dealerships did not have an appointment date close so I choose Fairfield and made an appointment for 8/14. I was called and told the findings. But over the past 4 weeks there was limited communication despite my daily efforts of calling and leaving messages and being told a service advisor would return my call. On 9/9 I had received a call that the car was finished. Went to pick car up and was not able to even leave the lot before same issue occurred. This location has a reputation of not communicating and taking lengthy time to return customers vehicles back to them which I did not discover unfortunately until after leaving my car with them. They will state that customers did not have an appointment to rectify the issue of untimeliness. The resolve I am looking for is that my vehicle will get fixed in a timely manner and that I may receive it back fixed properly. I am also in hopes that none of this is placed on me financially. I would also like to see that communication could improve for future customers. As customers we deserve to receive a 5 minute phone call back for questions or status updates. Also, I feel that continuing to point fingers and place blame for poor business practice is not on very unproductive but also unprofessional. I am speaking up for those affected by these poor business practices in hopes for resolve.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a KIA in 2021 on a lease. Just finished paying off the lease and desperately trying to buy the car. Went to above dealership and they refused to give pay off and process used car loan because I refused to be a $3500.00 warranty. Simply put, I want pay off amount, including taxes, and fees which they refused but had great deals to offer on new leases. I left dealership and got the loan myself and lender needs a sales order to complete the termination of the lease. I returned to dealer ship only to find out they continue to be unwilling to help. Creditor is saying we must have sales order which is being refused. Called KIA financing which so far has been unwilling to help. I simply need the paper work to complete my loan but to also bring awareness to other consumers before they use this dealership network.

  Business response

  08/27/2024

  *** ***** has purchased his lease thru Jeff Wyler Fairfield location.   

  Thank you,

  Franci K******

  Jeff Wyler Automotive Family

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took vehicle in for AC service and when they were done they did not hook the USB back up so we took it back in and they damaged the console hooking the USB back up and tried to pass it off. We informed them and they were to order parts and would be 4-7 days and we are over a month since. Spoke to Cedric G***** and he personally guaranteed they would be contacting me on Monday with a status but the.results were same as all other calls. NOTHING. Go elsewhere to have service done that is not in the same group as this company as they are not dependable and they try to hide their poor service and rarely if at all return calls.

  Business response

  07/16/2024

  We have contacted the customer today 7-16-2024 to inform him the part has arrived, and he has agreed to drop the car off to us on 7-22-2024 to have the part installed at no charge.

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took car for recall on Friday June 21st for engine compartment fire recall. When trying to start car after they repaired engine compartment issue, car wouldn't turn key in ignition. *** said they'd fix it no charge. 3 days passed went to go pickup they said it was ready and fixed Monday June 24th. Car still wouldn't start, ignition was locked and unable to turn key. Tuesday June 26th Jeff Wyle *** fairifeld called and said unfortunately I'll need new ignition key cylinder parts and labor is $600.

  Business response

  06/26/2024

  The recall performed was a software update/inspection for a fuse and control module on the vehicle. Upon the client picking up the vehicle it was determined the key was stuck in the ignition cylinder. At that Time we offered to attempt to release the key for the guest. The technician was able to get the key released cleaned the lock cylinder to the best of his ability. There was no guarantee made that it was a permanent fix as the component is in constant use and original to the vehicle. The only permanent solution is replacement of the ignition lock cylinder. This is a mechanical failure of a part unrelated to the software and inspection of the fuse box of the vehicle.  

  Customer response

  06/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I was told that the issue the first time was that the ignition needed lubricated and that it was working perfectly fine after this was done. They even told me they tried it out a few times throughout the day and that it worked fine. When I returned on Monday June 24th, the key became stuck as soon as I put back into ignition. I was then told the mechanic would look at it again. That’s when I received the call on Tuesday, letting me know I needed an Ignition Cylinder Lock replacement, quoting me $600+. On Wednesday, June 26th I made arrangements for my vehicle to be towed from the dealership to my home address. The key was also still stuck in the ignition when returned. I am not sure how this was determined if the key was still in the same place. I contacted a mechanic with Pfefferle Auto Service who referred me to a locksmith who specialized in vehicles. I was quickly able to arrange a time for the locksmith to come out on Thursday, June 27th. The locksmith arrived, and carefully removed the key. My car battery was completely dead, as it was stuck in the ACC setting. After the locksmith inspected my vehicle, it was determined that he just needed to replace my key, as the key displayed a knick. The locksmith said this looks to be from a tool that was likely used when the dealership removed my key from the ignition initially. The locksmith also made the statement that the ignition cylinder lock was fine and did not need to be replaced. The locksmith is willing to place this statement in writing if requested.

  
  Regards,
  
  ****** *******
  

  Business response

  07/10/2024

  We stand by our original position, based on the clients third party inspection that she has provided within the complaint this is still a wear and tear item failure.

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  Jeff Wyler *** quoted a “fix” for my vehicle that was incorrect. The identified problem by the locksmith was not related to a malfunction of the ignition, and the key was damaged from a tool used to pry it out of the ignition. Had I not gotten a second opinion, I would’ve had to pay $600+ for parts that didn’t even need replaced. In this case, I feel the solution would be to have the business reimburse me for the costs made to replace the key, as I had no issues with my key prior to dropping off my vehicle with ***. 

  
  Regards,
  
  ****** *******
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my **** *** ******* in on Feb 23, 2024 to be checked after receiving notification of a recall campaign for the vehicles engine. According to the recall an engine compartment fire can start while driving, and the recall stated engine smoke and/or the smell of burning oil were causes for concern. The remedy was for *** to replace the engine. Since my vehicle was experiencing both, I scheduled the appointment. I mentioned the smoke seemed to be coming from the rear of the engine, and that it was burning through oil but I never had any oil spots on my driveway. (They specifically asked about this.) I was told that after a complete inspection my vehicle did not qualify for the recall as something else was causing the problem, namely a leaky seal around the oil pan. I asked them how an oil pan leak would cause engine smoke instead of oil spots on the ground, and they assured me it was possible. Since they are certified candidates I took their word for it and paid $369.64 to have it repaired. By the time I got home the engine was smoking again, so I turned around and returned to *** to show them there was still a problem. They assured me this was just residual oil burning off the engine and it would stop in a few days. That was a month and a half ago, and now I've started to noticed oil spots under my car where I hadn't before I brought it in for service. There is clearly a larger issue with the engine than an oil pan leak, but the fact that they somehow missed this during a complete engine inspection due to a recall does not fill me with confidence that they will be able to fix the issue. Therefore, if they will not replace the engine that was recalled for the exact issues it is having, I would like to have the $369.64 I wasted on a service that fixed nothing (if anything, the problems have got worse) refunded in full. (Note: I am unable to include the recall notice in with attachments because they took my copy and did not return it.)

  Business response

  04/11/2024

  I have reached out to the customer to discuss the issue at hand and am awaiting a return call. The recall the customer is referring to pertains to engine rod bearing failure. The car was inspected according to the guidelines set forth by *** of America. It passed the inspection at that time. The oil leak was noticed during the multipoint inspection. If the customer still has a leak after the repair, I would like the opportunity to reinspect the car for quality and workmanship of that repair. I will wait for the customer to contact me Tony G****** Fixed Operations Director Jeff Wyler Fairfield AutoMall. 

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint at this time. I was able to have the vehicle dropped off at the dealership's service department over the weekend, and they did contact me on Monday to let me know they received it and would be taking a look at it. I have not heard back from them as of today, so since I have to accept or reject their response to the original complaint within 7 days, I have no choice but to reject it at this time. Hopeful that will change with their next response.
  
  Regards,
  
  ******* *******
  

  Business response

  04/22/2024

  We are currently looking at the issue with the customers car and are waiting for the customers approval to perform diagnostics. The customer issue does not pertain to the previous repairs and require additional time to diagnosis the problem.

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  They charged me $369.64 to repair the "only leak they found" when I originally brought it in but the engine continued leaking from where I told them it was leaking and quickly became worse. They performed an unnecessary repair that did not fix the issue it was brought in for, and their negligence in that first visit clearly caused additional harm to the engine.

  I have already told them today well before this message was received that they can have the car as long as they need to in order to correctly diagnose the problem this time so I am not sure what they are "waiting for", but for them to say this is unrelated to what the car was originally brought in for is absurd.

  
  Regards,
  
  ******* *******
  

  Business response

  04/29/2024

  The customers current fault with the car was not due to the previous repairs. The car has a timing issue that has occurred over time. The customer has refused to proceed with diagnostics to further investigate the cause. The customer has been informed that to proceed any further will require him to pay for additional fees and he has declined. At this time he has been instructed to pick up the car. 

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This case has been referred to the National Highway Traffic Safety Administration and the **** Attorney General for investigation. I was charged $369.64 for a repair that did nothing to fix the issue it was brought in for (smoke from the engine) after being assured it would; an issue they have ignored each time they have responded to this complaint. I expect to be refunded fully for this deceitful action which, again, failed to fix the issue.

  Further, their gross negligence in diagnosing the actual problem has certainly contributed to the vehicle's current state and put my and my family's safety in jeopardy by telling me it was OK to drive a vehicle that repeatedly lost power to the engine while driving.

  Finally, I do not feel comfortable accepting the word of "professionals" who originally told me the problem was due to a leaky oil pan. That alone should be sufficient evidence that the dealership has not been acting in good faith at any point in this ordeal. 

  Regards,
  
  ******* *******
  

  Business response

  05/02/2024

  Our Service Manager has been trying to reach out to the customer to discuss a resolution. He has left several messages with a return phone number to call. We will await his contact to further discuss with him a resolution. 

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  No one form *** has called me since Monday, and that was just the service tech they had inspecting my vehicle calling me to tell me there was now a different problem with my vehicle (a timing issue, which apparently took them a week to figure out) and that it had nothing to do with the work they did or the engine recall. The service manager has not called me since 4/12, when he called to tell me the only way they would look at it was if I towed it up there at my own expense, which I did the very next day. There is not a single message message in my voice mail from this week, nor is there a missed call from the number they've called me from previously, or a number inside this area code that isn't either marked as spam or that I don't know. My phone records can verify this, and I know they have my correct number, so not sure why they would say they have called when it can be verified that they have not. 

  Incidentally, the *** Customer Care rep seems to be using the same playbook, as they called me once (so I know they have my correct number, as well) last week, have not returned numerous return calls from me, and then sent me an email this week saying they've tried to reach me several times to no avail. They also emailed last week, I responded to each asking for a time I can call them,. Neither of these messages have even been responded to either. All of this can be verified by phone and email records.

  This correspondence, as well as the correspondence from *** Customer Care, will be forwarded to both the NHTSA and **** Attorney General for inclusion in their respective investigations. At a minimum I expect the $369.94 I was conned out of for a service I didn't need to be refunded ASAP. Since Jeff Wyler *** has reached the point of providing blatantly false information to the BBB, we can just let the NHTSA and **** AG's office weigh in on the appropriate resolution to the rest.

  
  Regards,
  
  ******* *******
  

  Business response

  05/07/2024

  Contact was made with *** *******, and a refund in the amount of $369.64 will be provided. The client will also need to have the vehicle removed from the dealership property as no further work is being performed.  

  Customer response

  05/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Working with ******* after being referred by the **** Attorney General. While I am grateful to the dealership for (eventually) doing the right thing and refunding the money for the unnecessary repair, there is still a question as to whether or not the vehicle came to be in its current state as a result of negligence in the first inspection. I have submitted additional information to *******, as well as a potential alternate course for resolution If *** will not accept responsibility for its clearly defective engines used in the **** *** *******. I await their response.
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Back in September of 2020 I purchased a ****** ****** ****. I had a co-buyer, my mother, *** **********. I put down a little over $25,000 for my car so they added some sweet warranties that was suppose to cover everything, Literally everything Including “free tires”. So when the time came to sign all the paperwork I went in and signed it all. They told me my mom could come the next day because she wasn’t available the day I went there. So the next day they told my mom she wasn’t needed when I called to see if my sales person was there in the morning. They told her she needed because they had her signature on previous paperwork. So we was all set. Until it came time for me to get my registration tags. I went into the BMV to them and to my surprise I couldn’t because all the car wasn’t even in my name. Not as the buyer nor the co-buyer. They put my car entirely in my mothers name. Which I never would have agreed to and my mom have congested heart failure. So if she pass away today or tomorrow I lose my car until I pay it off. And that’s not even the reason this complaint was made. So in January of 2023 I hit a pot hole and my tire and brakeline were damaged. I was suppose to get free tires no matter what so I got the car towed to the dealership. They inspected the car and came up with $3500 worth of janky maintenance, and an oil change which I just received a week prior so I know I didn’t need one. None of the warranties covered my car. My work required me to drive so I lost my job and didn’t have enough for the repair so my car sat at the lot and I called occasionally to make sure it was okay. In December 2023 I called and told them with my refund check I would have enough for the repair and the assured me my car was safe. A week ago I called to tell them I would be getting it fixed this week and they told me they could find my car. And told they told me it was in the pound.I asked to speck to managers and the sales person tried to sale me a car and hung up on me.

  Business response

  03/05/2024

  I have looked into your complaint about your ******.  The repair quote did not include replacing your tire.  Your warranty replaced the tire.  The rest of the suggested service had brake system flush, front and rear brakes, oil change, replacement of the differential axle seal, alignment, a new cabin filter, a new front hub, and bearing assembly.  The only repairs that would have been out of pocket for your pothole incident were the differential axle seal and the new front hub / bearing assembly.  This cost would have been ($1,522.43 + tax). The tire was covered by your warranty (zero cost), and the rest were just suggested. No warranty covers damage caused while driving the car due to hitting a pothole, collision, or vandalism.  This is where personal insurance would be used.
  Upon looking into your car being towed, it was towed on January 31st, 2024.  The car had been sitting here for over a year, and we could not contact you or your mother.  The numbers we attempted to call said that they could not accept calls.  Since it had been over a year and we could not contact anyone, we had no choice but to tow it. 

  Customer response

  03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******** **********
  

  Customer response

  03/06/2024

  They told me $3500 to fix everything and $3200 was needed to even make my car roll again. No one attempted to call me or my mother, our numbers have been the same for years,to tell us you would tow it to the pound. And when I called no one even told us the car was sent to the pound. Which is in fact the exact opposite that the car service guy told us. Chris told us the car was safe and no one would tow it. And if the warranty covered my car tires why was I quoted on those as well and was told that I would have to pay out of pocket for it all. 

  Business response

  03/25/2024

  The phone numbers that we have on file did not work.  We did make multiple attempts to call. I have double checked and the tire repair was submitted through your warranty. It would appear that Chris fought on your behalf to get it covered.  This all happened well over a year ago and it sounds like there was a misunderstanding in what was being quoted and why.  Our notes in the system reflect exactly what I stated in the previous message.  

  Customer response

  03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******** **********
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle ***** *** *****) in the state of **** from Jeff Wyler Kia in Fairfield on 11/14/2023. I still am without a title and plates. I was told by the dealership that they "missed the title work" and mailed it out to me the week of Christmas. My question is how long is too long? I am about to make a second payment on the vehicle and I can't even drive it without plates. Am I within my rights to dispute the purchase?

  Business response

  01/11/2024

  Thank you for your patience.  The documents were sent via ***** 1/9/2024 and delivered 1/10/2024 at 11:24 am.  

  Thank you,

  Franci K******

  Jeff Wyler Automotive Family

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩