ComplaintsforProTech Rental Properties LLC.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  on 10/31 at 1130 PM we had gotten a text from our property manager saying "we better check ourselves" for a complaint regarding her grandchildren and daughter. They both work at the same business and even if she is the only neighbor home we get excessive complaints about our 1. greenhouse in the yard(asked about yard use at signing of lease and was told it was free to use) 2. Cant use the fire pit after our 1st fire - again was told it was free use- daughter seen using it and complaint to property manager left on read. 3. parking - was told we cannot park in front of our own door as " it interferes with other neighbors. (one neighbor ive asked and has no issues, the other elderly neighbor is on home care and dont drive, which leads to one last tenant. All we had asked is if she could keep her grandchildren quiet as it was 9pm and we were trying to get our daughter to sleep but couldn't with the excessive noises and felt vibrations. which is when the situation to "we better check ourselves" came to be as we used the descriptive word of "abnoxious" and the frequency of "as usual" to describe her grandchildren and another common complaint is music level _ we live in the country and have been told to "turn it down" as soon as 6pm on a Friday while you can hear her and her kids yelling and screaming and running. On another occasion it was observed her child leaving the household to urinate in front of my conjoined door next to their garage. When I asked what he was doing , he knew and admitting to urinating- after i told him to go inside and use the bathroom in the house he came from. Immediately after - a loud "police knock" type banging was used on my door to which I answered and was immediately screamed at regarding to "yelling and cussing" at her child when the only cuss words used were the intro statement of "the **** you doin" as i had just gotten home from a 14 hr day- was told "sorry we share the same space" and etc.

  Business response

  11/17/2023

  his letter is in response to the complaint made against Pro Tech rental Properties LLC by the tenant at **** **** *** *** **** *.
  
  
  Yes, I sent a message to the tenant saying they better "check themselves" as a response to them regarding a complaint they had made about another tenant in the multi-plex they live in. Yes, the other tenant they were complaining about is my daughter and her 2 young boys, but that does not matter as all tenants are treated equally and are expected to adhere to our company's and the tenant's lease rules. My daughter does not work for Pro Tech Rental 
  Properties, LLC - that part of the complaint is false. 
  
  
  The complainant suggests that my daughter has made complaints regarding the complainant's greenhouse. That is not true. The complaint about the greenhouse came from the lawn service that mows the property for us. It is hard and time consuming for the mowers to maneuver around semi-permanent things placed in the yard. Yes, the complainant was told they could use the yard when they signed the lease. I thought they understood that meant to let their dogs use the bathroom or take a lawn chair out to sit on in the evening, not erect a structure on our property. I messaged them regarding the issue of the green house shortly after they moved. They cleaned up the garbage around it but left the greenhouse in the yard. It needs to be removed.
  
  
  There is a firepit at the edge of the property for tenants to use. I received a complaint from a care-giver of an elderly tenant that also lives in the multi-plex that one day the fire that the complainant had made was very large and the wind was blowing and she was concerned about the fire spreading to the nearby wheat field as the ground and weather had been very dry. I notified all tenants that using the firepit was no longer allowed due to potential hazard of neighboring fields. 
  
  
  The complainant was informed from the very beginning of their lease that they were not to park in front of their walk-in door. It crowds the parking for the other tenants and puts everyone's vehicles at risk of being damaged. This is especially true in the wintertime when the parking lot is plowed for snow and the drifts of snow shrink the parking lot even more. The complainant has apparently asked one of his neighbors if it's alright to park where he shouldn't be parking, and the neighbor said it was ok. I reminded the complainant that their neighbor doesn't own the property, nor set the rules for the property and that they need to park in their designated parking spaces. They were given a final warning over this issue. 
  
  
  As for the complainant's issue with their downstairs neighbor's children being "obnoxious," I did check in with that neighbor and the kids were in bed sleeping. I was told that the kids' shoes had gotten wet, and the tenant had to put them in the dryer so they would be ok for her kids to wear the next day at school. She stated she had put towels in the dryer also to dampen the noise of the shoes being tossed around in the dryer. So I'm assuming the "obnoxious" noise coming from her apartment and the "vibrations" that the complainant is referring to was from the shoes being in the dryer. 
  
  
  Yes, the complainant also told me about their downstairs neighbor's youngest boy urinating outside. I called the mother of the child and explained the situation. It is my understanding that she went to discuss this with the complainant personally which must have been the knock on his door that was describes as a "police knock."
  The mother stated to me that the complainant could have easily said something to her regarding the incident instead of calling the landlord and that the child did not urinate on the complainant's door. She wasn't upset over the complainant being offended by the child urinating outside, but rather by the use of vulgar language used to yell at the child. The child went in the house crying because the complainant had yelled and cussed at him.  I was sent a picture of the wet spot in question, and it was not on the complainant's door. The complainant and the downstairs neighbor do not have "conjoined" doors as stated in his complaint. Each tenant has their own entry door into their own private space. 
  
  
  What the complainant didn't share was that they have been asked several times to turn their music down because it has been heard so loudly that the ceiling of the downstairs apartment shakes and that he has stomped around so heavily upstairs that it has blown lightbulbs in the downstairs apartment. I have received several videos of this. The last complaint I received about the loud music was from the child (my grandson) of the downstairs neighbor begging me to please ask the upstairs neighbors to turn their music down because it was so loud and full of cuss words. I honored that request and would have done the same had it been anyone else asking. So yes, I did tell the complainant to "check themselves" when they admittedly use/play curse words around children and complain in such a manner that it comes across as threatening and causes children to be scared in their own home. What kind of adult goes up to a child and uses the F-word to them? It doesn't matter what kind of day you have had; children shouldn't be talked to in that manner. The complainant needs to realize that there are 4 units in that building and that living in a multi-plex does allow for sounds in one apartment to be heard in another apartment. I try not to interfere unless the noise is extremely loud or is after dark. 
  
  
  In my experience with this tenant, he likes to complain about everyone and everything and does not like to follow rules and acts out when warned regarding the rules of the lease/property. I feel with 100% certainty that this complaint was made in retaliation for asking them to be respectful of their neighbors. 
  
  
  I have also asked the tenant that the complainant is pointing the finger at to answer his complaint and explain any interactions that have happened between the 2 of them that I might not be aware of. That letter will be attached with my response. 
  
  
  Landlord of **** **** *** **** **** *
  
  

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